Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(27,227 Reviews)
Rating breakdown 27,227 reviews
5 Stars
23,342
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Spectacular Device!
on June 17, 2025
Posted by: IzzyRose2427
[This review was collected as part of a promotion.] The S25 Ultra is so perfect for anyone who wants both a phone and a small tablet in their pockets. The features that the S pen adds to the phone elevates the experience on a whole other level. Being able to draw and write out your texts, or better yet, your Galaxy AI prompts is super fun and easy. Using the Galaxy AI to create images from your own drawings using the S pen is super fun and addicting. Streaming from the device is a breeze and the quality of the screen makes everything pop. The cameras are so good as expected with Samsung devices, especially the Ultras!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Don't upgrade if you have the s23 ultra.
on June 17, 2025
Posted by: alee
Expertise:Expert
Traded in my s23 Ultra to this phone thinking it definitely had to be an upgrade. The camera is definitely worse on all fronts, focus, night photography, being able to manually control brightness before the shot. The 10x is abysmal and don't even get me started on the digital zoom. It's so digital it looks like a pixelated painting. No wonder I was able to get so much to trade in. The s23 was superior.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy R&R Team, June 18, 2025
Hi there Alee, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the camera of your device is to you every day to capture and keep all of your life moments both big and small. We have provided links to articles to help you capture the most amazing photos and videos with your phone. We have also shared a link to the Samsung Support Team if this experience continues with your device, or you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
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Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for everything
on June 17, 2025
Posted by: JAG2018
[This review was collected as part of a promotion.] This phone has been very easy to use and very helpful with work. The galaxy AI feature is the best and helps me with certain things I have to do with work and the features for AI photo editing is a 10+ absolutely amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Sad the direction phones are going
on June 17, 2025
Posted by: LeviDivetts
[This review was collected as part of a promotion.] Running out of storage is the biggest issue, and when you dont have reception in rural communities, getting files from the cloud isn't an option. You also cannot edit videos stored on the cloud, so why make the phone have all these 8k video editing tools when you can't store many of the files to edit. Bring back expandable sd. Also, not every device is bluetooth, the 3.5mm headphone jack was nice to have. How much more does it cost to include the IR blaster? You assume everyone is using new tech and require bluetooth stereos, but dont think the ability to use the phone as a remote is needed? Out of touch with the true functions that would make the phone great, and instead give us the same phone every year with new lipstick. Galaxy AI is an advertisement ploy. There are so many AI platforms out there, Noone will use the galaxy AI. Stop spending the R&D money on that, and put it towards an expandable SD and 3.5mm jack.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This device battery life is outstanding
on June 17, 2025
Posted by: Kimerialx
[This review was collected as part of a promotion.] The Samsung Galaxy s25 ultra has features that offer a better user experience that no other phone in the market can it terms of performance and reliability. Its IA capabilities have no match and easy to use
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is GREAT!
on June 17, 2025
Posted by: MrCarter3233
[This review was collected as part of a promotion.] Google AI on the phone works fantastic I like it perfect phone for day-to-day routine and I'm done
Value
4
Response from Samsung USBy R&R Team, June 18, 2025
Hi MrCarter3233, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are finding so much use for Galaxy AI and finding it to help streamling so many of your day to day processes. We hope you'll reach out to us again in the future at any time with questions or to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on June 17, 2025
Posted by: Chrissy
[This review was collected as part of a promotion.] Amazing is camera. Galaxy AI is a game changer!
I benefit mainly for work and personal use almost all day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love my galaxy
on June 17, 2025
Posted by: Ladysqurl
[This review was collected as part of a promotion.] I love my galaxy s25 ultra. I have used nothing but a galaxy since the s8. It takes amazing pictures and videos. I listen to music everyday and don't have any issues with the sound.
Value
4
Response from Samsung USBy R&R Team, June 18, 2025
Hey there Ladysqurl, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so pleased with the features and usage of your new device. We have provided a link to the Samsung Support Team for your convenience. These experts can offer their expertise any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US