Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(27,227 Reviews)
Open Ratings Snapshot
Rating breakdown 27,227 reviews
5 Stars
23,342
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
Upgrade!!
on June 18, 2025
Posted by: Alicia
from Columbus, Ohio
Expertise:Expert
Verified Purchase:Yes
I love this phone so much! I upgraded from the S23 Ultra and this was such a nice change. Just when I thought the pictures and videos couldn't get any clearer they did! The camera and video quality on this phone is amazing! Even my old pictures had a nice update! Still trying to get use to all the AI features but the ones that I have tried seem cool.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is wonderful pen is great & the camera
on June 18, 2025
Posted by: Canary5
[This review was collected as part of a promotion.] The new phone offers a sleek design with impressive features that will surely catch your eye. Its innovative camera system promises to capture stunning photos and videos with exceptional clarity and detail. Furthermore, the device boasts a powerful processor, ensuring seamless performance for all your tasks and applications. Also, you can expect an immersive display that enhances your viewing experience. Overall, this phone is a remarkable device that delivers an amazing experience.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Camera and spen
on June 18, 2025
Posted by: flhtcu92
[This review was collected as part of a promotion.] The camera is awesome. I also love the Spen feature.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
great camera, upgraded from my S22U
on June 18, 2025
Posted by: Eric L
from Arkansas
Expertise:Intermediate
Verified Purchase:Yes
as smooth as I expected, as more expected its ai features. enjoy it very much
I would recommend this to a friend!
Features
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Disappointed
on June 18, 2025
Posted by: Saduser
[This review was collected as part of a promotion.] They've taken away some of the features that were on the 23 and 24
And that was a big let down from Samsung
Value
2 out of 5
2
Response from Samsung USBy R&R TeamJune 19, 2025
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important specific features of your device are to you every day. Without knowing what features you feel are missing, we have provided links to the full device manual and the Samsung Support Team. These resources can help you discover the additional features that have been added or changed from previous generations. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone!!!
on June 18, 2025
Posted by: Twinklestar24
[This review was collected as part of a promotion.] Absolutely love this phone! I upgraded from the S23 ultra and I'm not dissapointed at all! The Galaxy Ai is so helpful, especially for day to day usage. I honestly use my phone for everything. I am not a streamer but I enjoy watching streamers from my device. I love the camera and customization options that also has built in Ai. Highly recommend
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone.
on June 18, 2025
Posted by: Love2tag
[This review was collected as part of a promotion.] I love using the phone for gaming and listening to music. I am not a big picture taking person but i can tell the camera is amazing. I love this phone!!!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone yet
on June 18, 2025
Posted by: Dexter
[This review was collected as part of a promotion.] The phone's sleek design immediately caught my attention, showcasing a modern aesthetic that I appreciate. The vibrant display provides an immersive experience when watching videos or browsing content. Its advanced camera system allows me to capture stunning photos and videos with exceptional detail. The powerful processor ensures smooth multitasking and responsiveness for all my daily activities. Overall, I find the phone to be an exceptional device that has significantly improved my daily life.
The Galaxy AI is pretty cool also.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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