Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,595 Reviews)
Rating breakdown 19,595 reviews
5 Stars
16,893
4 Stars
2,116
3 Stars
351
2 Stars
109
1 Star
126
85%of customers recommend this product.
(
758 out of
890)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Easy to customize
on November 22, 2025
Posted by: Chrissy18
[This review was collected as part of a promotion.] I just switched to the Galaxy S25 from a pixel and so far I enjoy the customization and easy to use features. I love having the stylus available if I need it, and I changed the sound to a lightsaber! I haven't used the Galaxy AI feature as much yet since I'm still learning the phone. So far, enjoying the change!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice doing
on November 22, 2025
Posted by: kerryjerry
[This review was collected as part of a promotion.] Galaxyai my favorites device I love it so much and the side brought me joy
Value
3
Response from Samsung USBy R&R Team, November 24, 2025
Hi Kerryjerry, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear you are enjoying the features of Galaxy AI on your new device. We provided a link to the complete manual to help you discover all of the amazing capabilities of your device, and best align the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Like it, but...
on November 22, 2025
Posted by: PharmersDaughter
[This review was collected as part of a promotion.] I am enjoying the upgrades on this phone such as the Galaxy AI (I was forced to upgrade from my Note 10+, as many services told me my phone would not longer be supported. Kudos to Samsung though, that phone had absolutely no issues for being as old as it was! So sad I had to upgrade)
Things I like about the Galaxy Ultra:
1. LOVE that it still has a pen! I use the pen ALL. THE. TIME. It is so convenient and helpful in mobile games where precision is helpful.
2. The size is comparable to my Note 10+. This was a must for me, as my vision isn't great and a larger screen helps see more at a time when I have to make things larger. It still fits in all my pockets (women's jeans- IYKYK)
3. The battery has been great so far. I like the "batter saver" or whatever it's called to keep it from overcharging as well as monitoring for apps using a lot of power.
4. The Galaxy AI functions have been a nice addition. I was never really a huge fan of Bixby and disabled it on my other devices. I've played around with the photo editing a bit, which is fun. I also like the Samsung note help functions.
Things I like about the Galaxy Ultra:
1. LOVE that it still has a pen! I use the pen ALL. THE. TIME. It is so convenient and helpful in mobile games where precision is helpful.
2. The size is comparable to my Note 10+. This was a must for me, as my vision isn't great and a larger screen helps see more at a time when I have to make things larger. It still fits in all my pockets (women's jeans- IYKYK)
3. The battery has been great so far. I like the "batter saver" or whatever it's called to keep it from overcharging as well as monitoring for apps using a lot of power.
4. The Galaxy AI functions have been a nice addition. I was never really a huge fan of Bixby and disabled it on my other devices. I've played around with the photo editing a bit, which is fun. I also like the Samsung note help functions.
What I dislike:
1. It is almost impossible to use the pen with any kind of magnetic phone holder.
2. The pen is not the same color as my phone. My blue Note 10+ had a nice, shiny blue pen that matched the phone. Not a huge deal, but the brown/tan is not cute.
3. The buttons and pen are all on the opposite side as my previous phone. Its driving me crazy trying to relearn.
1. It is almost impossible to use the pen with any kind of magnetic phone holder.
2. The pen is not the same color as my phone. My blue Note 10+ had a nice, shiny blue pen that matched the phone. Not a huge deal, but the brown/tan is not cute.
3. The buttons and pen are all on the opposite side as my previous phone. Its driving me crazy trying to relearn.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The best ever phone
on November 22, 2025
Posted by: Saichekka
[This review was collected as part of a promotion.] This phone is filled with a lot of features, simply loved it.
Value
5
Written by a customer while visiting Samsung US
Posted by: Emiguel
from Texas
Expertise:Expert
Verified Purchase:Yes
According to the expectation, very top performance, battery works all day, amazing screen and camera.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Superior Phone
on November 22, 2025
Posted by: Rachel2172
[This review was collected as part of a promotion.] Amazing phone as always, just wish for better battery life.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Overall I like everything on the phone except the
on November 22, 2025
Posted by: Praneethr5
[This review was collected as part of a promotion.] " Galaxy AI" IS VERY USEFUL FOR MY DAY TO DAY USAGE
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Back of phone overheats
on November 22, 2025
Posted by: AJ121421
[This review was collected as part of a promotion.] For the most part I love my S25 Ultra. The picture quality surpasses any phone camera I've ever seen. The operating system can rival a desktop computer. Galaxy AI on this device is unrivaled. My only complaint is when you're playing a game on it the back of the phone will overheat to the point of burning your hand. I ended up getting a prepaid phone to play my games on.
Value
4
Written by a customer while visiting Samsung US