Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(18,602 Reviews)
Rating breakdown 18,602 reviews
5 Stars
16,019
4 Stars
2,031
3 Stars
329
2 Stars
106
1 Star
117
84%of customers recommend this product.
(
693 out of
821)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
1
Hotspot issue
on December 2, 2025
Posted by: Zaid
5 GHz band disabled while using Hotspot and no response from Samsung support
Response from Samsung USBy R&R Team, December 2, 2025
Hi there Zaid, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how important specific features of your device are to you every day. Often times access to hotspotting and other connection options are set and controlled by the carrier you are using with your device. We recommend reaching out to them directly to ensure your account and carrier have access to this option. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Mine
on December 2, 2025
Posted by: Kleepierce187
Expertise:Beginner
I love it I want this one I'm wondering if it's going to let me do it with payments
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Not seeing much improvement from Note 10 plus
on December 2, 2025
Posted by: Samsung user
from Ohio
Expertise:Expert
Verified Purchase:Yes
Bought this recently and so far so good. Bit heavy and thick compared to my previous note 10 plus.
Features
4
Performance
4
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Best Samsung phone I've had
on December 2, 2025
Posted by: Ruckus
[This review was collected as part of a promotion.] I enjoy the phone's familiar interface as ive used Samsung phone's for the last 15 years. This model is faster and "feels" bigger than my previous phone, but in a good way. I had always bought the Note series of phone's, however, switched to the S25 since the Notes are discontinued. Im excited I tried it out as they are the same size but the S25 has a screen the feels larger and easier to reach accross. I even enjoy learning about AI with the Galxay AI app, reinstalled.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best samsung device owned yet
on December 2, 2025
Posted by: Bigmark743
[This review was collected as part of a promotion.] Purchased this S 25 ultra last year at this time during the resale. Upgraded from my S21 ultra. Live this phone, super fast, excellent photos. AI is phenomenal. After seeing what AI can do. I question everything that I see.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
S Pen Bluetooth
on December 2, 2025
Posted by: Lb123
Expertise:Intermediate
Why would you take away the s pen Bluetooth? I know there are other options for taking photos from a distance. I've tried it and it's not the same. I can't snap multiple photos like I could with the s pen. I was told this phone had all the same features as the s22 ultra, but then I found out the s pen doesn't have Bluetooth. I only got a new phone because mine started crashing. I'm considering replacing this piece of trash with an older model for the Bluetooth s pen.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Posted by: Frantz
Verified Purchase:Yes
It's a good phone so far. I wish the 🔋 stay last longer than it la right now
I would recommend this to a friend!
Value
4
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (3) ratings-only reviews
Overall Customer Rating
5
Value
5