Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(18,602 Reviews)
Open Ratings Snapshot
Rating breakdown 18,602 reviews
5 Stars
16,019
4 Stars
2,031
3 Stars
329
2 Stars
106
1 Star
117
84%of customers recommend this product. 
(
693 out of 821
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3 out of 5
3
no S-pen air command camera
on November 29, 2025
Posted by: TBone
from Scottsdale
Verified Purchase:Yes
no Bluetooth connectivity with S-pen. Bring back S-pen command for camera
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
2 out of 5
2
Value
2 out of 5
2
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Decided to make the jump to s25 ult from s22 ult
on November 29, 2025
Posted by: Chance998
[This review was collected as part of a promotion.] The S25 Ultra feels excellent in the hand, with a solid yet comfortable design that immediately stands out. The overall look is refined and modern, and the build quality makes it feel like a true flagship device. The phone also integrates AI throughout the entire experience in a way that is both useful and seamless. Features like the AI-generated wallpaper tools and the built-in Gemini assistant make everyday tasks smoother and more intuitive. It is impressive how naturally the AI enhancements fit into the device, elevating the phone’s performance and making it feel far ahead of many other smartphones.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S10 to S25 Ultra
on November 30, 2025
Posted by: Duc in Ultem
Verified Purchase:Yes
Seamless transfer of information from previous phone.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible phone
on November 30, 2025
Posted by: Jjansb
traded my s 21 for S25. Worst most frustrating phone ever. Painfully slow to open apps sometimes doesnt connect to car. I read everything on internet got rid of unused apps cleared cached deleted downloads and its still not responding/. I hate this phone wish I has ny s21 back
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
How to remove built-in spam
on November 30, 2025
Posted by: Dana
How to remove each/all the spam screens & text messages that come with the device, out of the box.
They are driving me crazy!!!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Phone Ever
on November 30, 2025
Posted by: Ultra4Ever
[This review was collected as part of a promotion.] Samsung Galaxy S25 Ultra is the best phone out there. I switched from an S23 Ultra which I owned for 2 years because of the new Galaxy AI and I wasn't disappointed.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra was the best switch I could've ever made
on November 30, 2025
Posted by: Kat4677
[This review was collected as part of a promotion.] I switched to Samsung from another large brand and its the best choice ive ever made in a phone. The camera quality is phenomenal and using Galaxy AI for identifying things and being able to send it to friends is awesome. Being able to photo shop my own photos from my phone is an awesome feature and using AI select to draw and generate cool pictures was awesome to find too. I can draw pictures using my stylus which has been helpful in planning projects at home and occupying my son. I also like using Galaxy AI to summarize notes for me. The quality of the phone is better than any other brand i've used. Also, the switch from my old phone to my new one was extremely easy and even all my notes switched over which was such a relief. Its a seamless switch. Worth the buy
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love my Samsung
on November 30, 2025
Posted by: SamsungKing
[This review was collected as part of a promotion.] I've been a Samsung guy since the beginning and I won't change for a thing I started out with the S series and still rocking with it strong to this day
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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