Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(18,570 Reviews)
Open Ratings Snapshot
Rating breakdown 18,570 reviews
5 Stars
16,001
4 Stars
2,024
3 Stars
327
2 Stars
105
1 Star
113
84%of customers recommend this product. 
(
689 out of 816
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
Wonderful
on November 29, 2025
Posted by: Colenna
[This review was collected as part of a promotion.] This phone has been wonderful for both me & my husband.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Poor battery life and abysmal camera
on November 29, 2025
Posted by: Krishna
Verified Purchase:Yes
I've been a loyal Samsung user since 15 years but of late Samsung has been releasing subpar products with zero innovation. The battery life is poor, doesn't even last me a whole day and the camera is terrible feels like it's 5 years behind the competition. This upgrade was just a waste of money for me
No, I would not recommend this to a friend.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing Battery, Great Performance!
on November 29, 2025
Posted by: GarntGG
[This review was collected as part of a promotion.] The Galaxy AI has been incredible. it allows me to edit photos and complete everyday tasks with the built-in hybrid assistant. It combines Google's knowledge, with Bixby's task management and makes and awesome experience. The pen is really great, though I wish it still had Bluetooth, and the phone feels a little incomplete without it. Great phone would buy again!!!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
no S-pen air command camera
on November 29, 2025
Posted by: TBone
from Scottsdale
Verified Purchase:Yes
no Bluetooth connectivity with S-pen. Bring back S-pen command for camera
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
2 out of 5
2
Value
2 out of 5
2
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Power tospare
on November 29, 2025
Posted by: TimS1968
[This review was collected as part of a promotion.] The best phone on the market whatever you need for work, smartphone management, media or gaming. Good battery life and amazing screen and high quality connectivity. I have no regrets with my Galaxy S25 Ultra.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on November 29, 2025
Posted by: Massilb
[This review was collected as part of a promotion.] The Galaxy AI is very responsive and the phone is fast as heck.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Pros & Cons
on November 30, 2025
Posted by: AChhikara
[This review was collected as part of a promotion.] Of course it being a flagship tier 1 device one would expect a great screen, great battery life and blazing fast performance. However I moved from Google Pixel9 Pro XL and frankly expected the move to be smoother than it was. Both devices are part of the Android ecosystem but it wasn't the case.
The AI capabilities of Google pixel were better in my opinion. The voice recording and transcription was also better on the Pixel. I could never find a good use of the S-Pen or stylus.
Overall if you are looking to be seen posh, move to a Samsung device otherwise your Pixel device is just fine especially with a S26 just around the corner.
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (3) ratings-only reviews
Overall Customer Rating
5 out of 5
5
Value
5 out of 5
5
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