Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(27,223 Reviews)
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
1
Phone sucks!
on June 22, 2025
Posted by: Gs25ultraHatethisphone
Expertise:Expert
This phone sucks! It makes the worst noise along with a bubble sound when it goes off line which it does that ALL the time no matter where your at! I've never had a Samsung galaxy do this before. I even traded the first one in and received a new one and it does the same . Hate it!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, June 23, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not operating as intended or expected. We have provided a few links to articles to help you with the connection to your carrier and Wi-Fi on your device. We have also provided a link to the Samsung Support Team to offer assistance with this sound you mention hearing with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 22, 2025
Posted by: Mikeyboy
[This review was collected as part of a promotion.] Fast and reliable. Definitely lives up to the name of a Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on June 22, 2025
Posted by: ThatRedheadJen
[This review was collected as part of a promotion.] I have been a Samsung Galaxy fan for years and the S25 Ultra is making sure I stay a fan. The camera, as always, is phenomenal. The intuitive nature of the phone means it does some of my thinking for me and in my busy life, that is a huge helping hand. Galaxy AI has been able to make my already great photos even better and has taken my web searches to new levels.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice phone, not drastically improved
on June 22, 2025
Posted by: Orion87
[This review was collected as part of a promotion.] The best features of this phone are the galaxy AI features. The ones that are being made available to the s24 users as well. They may be more fully integrated on this device, but most users won't notice that.
All in all the S24 ultra was my favorite phone of all time and when I upgraded to the 25 I was disappointed. It's a great phone if you're coming from something 2 or 3 gens old, but it's the definition of micro-iterations. The changes from the s24 are minimal and most of them don't make the phone better. In fact the loss of Bluetooth capability in the s Pen would make it worse I would say.
All in all I would recommend the phone if you're coming from something old enough where it'll make a difference but if you've got something from the last year or two and you know that you're going to get the AI features from Galaxy AI I probably would not upgrade right now.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone with AI
on June 22, 2025
Posted by: SHEPBIGEMS
[This review was collected as part of a promotion.] The Samsung galaxy S25 ultra using Galaxy AI is at a new level above all the rest. I use my phone for many different purposes from relaxing to some music or taking some painting courses. This phone is the best one yet! Great Job Samsung! You have a loyal customer. Can't wait to see how you top this one because you seem to always do just that.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is very high tech and well built
on June 22, 2025
Posted by: Adamhu13
[This review was collected as part of a promotion.] This phone is packed full of cool features including a software upgrade to One UI 7. It also includes very cool Galaxy AI features including live translate, The now brief, and lots of other AI features.
I'd say the s25 Ultra would be made for photographers and/or artists. The cameras on this phone are great, and the included sPen in the phone is great for jotting down notes and sketching.
The one downside about this phone compared to the s24 Ultra is the removal of the Bluetooth functionality on the sPen. Besides for that, this device is awesome.
Highly recommend
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing features and looks!
on June 22, 2025
Posted by: Brdbrrck90
[This review was collected as part of a promotion.] I absolutely love my galaxy s25 ultra. I am so glad I went with the ultra and not the plus because of the amount of time I spend on my phone either gaming or watching movies or just scrolling through social media my phone never slows down and is always up for the task at hand. When I have trouble thinking of something I refer to my galaxy Ai and it does its wonderful job and comes up with an idea or just information that helps me complete whatever I am having trouble with.qouldnt trade my phone in for nothing unless its for another galaxy phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
beautiful design and intelligent AI
on June 22, 2025
Posted by: 13Chases
[This review was collected as part of a promotion.] This phone has great AI features that far surpass any other device on the market paired with a beautiful design that sets it apart even further
Value
5
Written by a customer while visiting Samsung US