Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,650 Reviews)
Rating breakdown 19,650 reviews
5 Stars
16,934
4 Stars
2,121
3 Stars
355
2 Stars
111
1 Star
129
85%of customers recommend this product.
(
794 out of
929)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Love the S25 Ultra
on December 3, 2025
Posted by: Fransthings
[This review was collected as part of a promotion.] I was looking for a sleek looking rugged phone since I am an Equestrian and have drops regularly. This has held up through a few with no scratches.
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from portland, oregon
Expertise:Expert
Verified Purchase:Yes
Not bad, but not better than others. The unlock experience with fignerprint and face is worse than my 2-year old pixel 8 pro. The face unlock never works when I'm in bed. finger print fails frequently as well. The camera is just comparable with my 2-year old pixel 8 pro, not outstanding at all.....Considering it is samsuning's current flagship phone, I definitely won't recommend to others.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
2
Response from Samsung USBy R&R Team, December 4, 2025
Hey Nick Xie, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not aligning to your expectations in functionality. We have provided links to articles to help you troubleshoot the biometric functionality, and capture the best possible photos and videos with your device. We have also shared a link to the Samsung Support Team to assist you further if these frustrations continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Kissifurtn
Verified Purchase:Yes
Great phone. New features easy to navigate. Comes with pen
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade
on December 4, 2025
Posted by: SuperRedNova
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a great upgrade from my previous phone. The Galaxy AI really streamlines the experience besides just the normal upgrades. I am very satisfied.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phones features and ability to stand !
on December 5, 2025
Posted by: LOVE2SSCROLL
[This review was collected as part of a promotion.] Galaxy ai is amazing, bery helpful and understanding. Shaping the future with every upgrade.
Value
5
Response from Samsung USBy R&R Team, December 5, 2025
Hello there, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are loving your device, finding the features and enhancements to be so amazing, and it feels like a nice step forward for technology. Please, reach out to us again in the future if you ever have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing.
on December 5, 2025
Posted by: Jos7usa
[This review was collected as part of a promotion.] I’ve been using my Samsung Galaxy S25 Ultra every day, and honestly, it’s one of the best phones I’ve ever owned. The performance is crazy fast, the screen is super bright and smooth, and the cameras take sharp photos no matter the lighting. Battery life easily lasts me through the day, even with heavy use.
What really makes the S25 Ultra stand out is Galaxy AI. I use it constantly—translating messages, summarizing long texts, organizing my notes, and even helping me write clearer replies. Photo editing with AI is another level too; removing objects or improving pictures takes just a second. It feels like having a smart assistant built right into the phone.
In my daily routine, the S25 Ultra handles everything: messaging, checking information on the go, taking quick photos, browsing social media, and using AI tools to make tasks faster and simpler. It’s powerful, practical, and honestly makes my day a lot easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my cell phone with its great features
on December 5, 2025
Posted by: Gueris
[This review was collected as part of a promotion.] I use my phone for personal and work , using galazy AI for my son pictures. He plays soccer, I take great pictures of him thanks to Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New feutures in this phone recomended to buy I lik
on December 5, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I first buy the note 20 and i like the quality of samsung later like 2 years a buy the s22 ultra and i love that phone so many changes in both phones like the camera and smoth for games i use to play too much games and yea good later 3 year a buy the s25 ultra and changes a lot now love it
Value
5
Written by a customer while visiting Samsung US