Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(18,438 Reviews)
Rating breakdown 18,438 reviews
5 Stars
15,897
4 Stars
2,007
3 Stars
321
2 Stars
103
1 Star
110
84%of customers recommend this product.
(
661 out of
785)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Posted by: marco
from New York
Expertise:Expert
Verified Purchase:Yes
I have the Ultra series since 2021, the Galaxy series since I can remember, these are the best devices I had. Camera is amazing, system is great!, quality, construction, superb....
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Product has great features. Pen is great!
on November 19, 2025
Posted by: TommyGuns
[This review was collected as part of a promotion.] Galaxy a I is a great feature on this phone.I really enjoy the processing speed.The pen makes for a very nice smooth transition.I can't wait to see what samsung has planned next
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Lacking. Where's the upgrades? Not even magnetic..
on November 19, 2025
Posted by: LaReign
First impressions here but already from my s22 ultra this phone has all the same features except downgraded front camera & down graded s pen. I only switched because I was forced to. My phone stopped working because the update wouldn't download. & I know I could've just went online & downloaded it through the computer but what a hassle & would i need to repeat this every update? Ew.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, November 20, 2025
Hey LaReign, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not meeting your expectations. We have provided links to articles to help you with the different features of your camera and your S Pen. We have also shared a link to the Samsung Support Team to assist you if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
An Excellent Phone
on November 19, 2025
Posted by: Mbhubbard89
[This review was collected as part of a promotion.] I got the S25 Ultra in October and have loved it. The phone is fast, responsive, and perfect for streaming. I usually have a video of some sort playing most of the day while working and the screen size is perfect for this. I also enjoy a few games, which the Ultra has no problem running. I also make a lot of use of Galaxy AI to edit photos and operate my phone handsfree while working or cooking, or while trying to wrangle my 14 month old. This has been the best Samsung phone I have owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Previous was better
on November 19, 2025
Posted by: Starting
[This review was collected as part of a promotion.] So this model has given me many issues first and most frustrating has been the drop of signal both internet and phone signal. That even when I requested a new one they asked me why after I told them all it did. Preferred my 22 Ultra that I could switch between 4g and 5g. This model does not have the option. But the most annoying one is the removal of the Bluetooth on the S-pen if I had know that before I upgrade I would have gotten the 24. Hopefully this second try with the S25 Ultra will work out but I'm already seeing the drop in internet connection thru cellular. Fix those issue maybe we can talk better.
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
the best phone I ever have
on November 19, 2025
Posted by: Thunderr84
[This review was collected as part of a promotion.] Galaxy's artificial intelligence is incredible. It's really well done. Integrated with the phone's operating system, it has spectacular options and features that continue to amaze me every day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
They won't find anything better.
on November 19, 2025
Posted by: Halamadrid15
[This review was collected as part of a promotion.] The galaxy AI of my Samsung S25 Ultra is something that has no competition, it is a tool that I use daily to do everything in my day to day, from organizing meetings to designing business strategies. It is the best acquisition that I have made in a long time, I would not hesitate for a second to buy it. It is the jewel in the crown.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love how much longer the battery last!
on November 20, 2025
Posted by: Poptartzftwsz
[This review was collected as part of a promotion.] I love everything about the phone so far still more to explore its features!
Value
5
Written by a customer while visiting Samsung US