Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(27,223 Reviews)
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Great Device
on June 29, 2025
Posted by: Rosey69
[This review was collected as part of a promotion.] I love how you can access gemini right from side button the phone is very fast and everything works quickly and it keeps getting better the more you use it
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Florida, USA
Expertise:Intermediate
Verified Purchase:Yes
While on vacation, I used the phone to play YouTube music and music videos for at least 7 hours at the pool and beach. At the end of the day I still had at least 60% battery life. Ready for the evening. Pictures were phenomenal which makes an excellent camera.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Alex
from North Carolina
Expertise:Expert
Verified Purchase:Yes
Love the phone, it is fast and has a lot of AI features, recommend. Great battery even when used all day.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Best camera
on June 29, 2025
Posted by: Gota23
[This review was collected as part of a promotion.] Artificial intelligence is a type of computer technology which is concerned with making machines carry out work in an intelligent way, similar to the way a human would. Artificial intelligence is about making computers act more like humans. All artificial intelligence designs are inspired by the human brain.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome camera, among other things.
on June 29, 2025
Posted by: 4mygirls2012
[This review was collected as part of a promotion.] The camera is what really sparked my interest in this phone, and it has exceeded all my expectations. I also love that I can multi task without issues, watch videos, and anything else I may wish without problems. This has been a great choice and my last phone was the Google pixel 9 which is not a bad phone either, Samsung is better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on June 29, 2025
Posted by: Zendia87
[This review was collected as part of a promotion.] I absolutely love this phone! Samsung you did it again on making a great phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery doesn't last. Heats up quickly.
on June 29, 2025
Posted by: notkerrys
[This review was collected as part of a promotion.] So the screen jumps and then kind of looks like it's glitching almost and then it just freezes and you have to close the whole thing. This especially happens with the Amazon app running. It's very inconvenient. It sucks and the s pen flies out if you bump it on something, but it doesn't matter.It doesn't work anyway
Value
3
Response from Samsung USBy R&R Team, June 30, 2025
Hey Notkerrys, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how valuable your phone is to you every day, and wanting to have the intended experience with your device. We have provided links to resources to help you troubleshoot the temperature, battery life, and freezing you mention experiencing. We have also shared a link to the Samsung Support Team to offer assistance with the S Pen coming loose, and a link to an article to help you integrate the features of the redesigned S Pen in to your usage. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Lexlaine
from Nashville
Expertise:Intermediate
Verified Purchase:Yes
Great phone.Feels better than previous versions. Cameras are awesome.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US