Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(17,981 Reviews)
Rating breakdown 17,981 reviews
5 Stars
15,521
4 Stars
1,943
3 Stars
313
2 Stars
99
1 Star
105
84%of customers recommend this product.
(
615 out of
735)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
1
Battery life is laughable. A full charge at 7 AM
on November 8, 2025
Posted by: S25ultrafreezePenLemon
[This review was collected as part of a promotion.] Battery life is laughable.
A full charge at 7 AM drops to 15% by early afternoon with light use: email, Slack, browsing, no gaming. I’ve disabled 5G, killed background apps, turned off always-on display, capped refresh rate at 60 Hz—nothing works. It drains faster than my three-year-old S21 Ultra on its last legs. Even overnight idle drains 12-15%. Embarrassing for a 5,000 mAh battery and “ultra-efficient” Snapdragon 8 Elite.
Freezing is constant.
Multiple times daily the phone locks up for 10-30 seconds. Open the camera? Freeze. Switch apps? Freeze. Type a message? Freeze. Everything I tried to do during the hang suddenly floods in at once. I’ve factory reset twice, cleared cache partition, booted in safe mode—same garbage every time.
The S Pen is useless.
Tap one spot, it registers two inches away. Drawing straight lines is impossible; the cursor jumps like it’s drunk. Air gestures fail half the time. My 2019 Note 10+ had a far more accurate pen. Samsung clearly broke something here.
Touch response is broken.
I have to jab the screen 4-5 times for a single tap to register. Scrolling stutters, swiping lags, typing is infuriating—letters either don’t appear or double-type. I removed the screen protector, cleaned the display, recalibrated touch sensitivity—zero improvement. It’s not my fingers; every other phone in the house works fine.
Performance is slower than last-gen.
Apps take forever to open, multitasking hiccups, even the home animation stutters. This thing has 16 GB o
A full charge at 7 AM drops to 15% by early afternoon with light use: email, Slack, browsing, no gaming. I’ve disabled 5G, killed background apps, turned off always-on display, capped refresh rate at 60 Hz—nothing works. It drains faster than my three-year-old S21 Ultra on its last legs. Even overnight idle drains 12-15%. Embarrassing for a 5,000 mAh battery and “ultra-efficient” Snapdragon 8 Elite.
Freezing is constant.
Multiple times daily the phone locks up for 10-30 seconds. Open the camera? Freeze. Switch apps? Freeze. Type a message? Freeze. Everything I tried to do during the hang suddenly floods in at once. I’ve factory reset twice, cleared cache partition, booted in safe mode—same garbage every time.
The S Pen is useless.
Tap one spot, it registers two inches away. Drawing straight lines is impossible; the cursor jumps like it’s drunk. Air gestures fail half the time. My 2019 Note 10+ had a far more accurate pen. Samsung clearly broke something here.
Touch response is broken.
I have to jab the screen 4-5 times for a single tap to register. Scrolling stutters, swiping lags, typing is infuriating—letters either don’t appear or double-type. I removed the screen protector, cleaned the display, recalibrated touch sensitivity—zero improvement. It’s not my fingers; every other phone in the house works fine.
Performance is slower than last-gen.
Apps take forever to open, multitasking hiccups, even the home animation stutters. This thing has 16 GB o
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
S25 Ultra is an excellent phone.
on November 8, 2025
Posted by: Changotote
[This review was collected as part of a promotion.] I went from the Galaxy S23 Ultra to the 25 Ultra and immediately noticed the size and weight difference. This is due to the larger battery witch in my experience runs almost two days without a charge. The quick charge is an amazing feature, when using a compatible fast charger.
Using this phone for photos and editing them with AI is like magic. It's easier than ever to add or delete images, as well as fix lighting, tone, and framing with generative edits.
The AI assistant is super easy to access. Just press the side button and ask a question. The assistant replies quickly in a natural voice.
I enjoy playing games on this phone, as it has no discernible lag and amazing stereo audio.
Overall the phone is sturdy as a rock. I've dropped it a few times and it has survived unscathed.
I was very disappointed with the stylus however. Having used the S23 Ultra's sleek metal stylus with Bluetooth, this phone's stylus seems like a cheap knock-off. No Bluetooth, and made of plastic. For a premium, top-of-the-line device, this seems like a big misstep.
All that being said, I'm very happy with this phone for my day to day use, as I take tons of pictures and play games on it almost exclusively.
I would definitely recommend this phone to anyone that wants a solid phone with top notch camera and seamless AI assistance.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on November 8, 2025
Posted by: Sunny123
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a definitive hardware masterpiece, featuring a refined design, elite performance, and the best display on the market. The core upgrade for this generation is Galaxy AI, which is now deeply integrated into the operating system to act as a powerful layer of assistance. Features like Circle to Search and Live Translate are genuine, immediate productivity boosters that you will quickly rely on every day. While highly impressive, generative AI tools like photo editing are still imperfect, occasionally leaving visible artifacts on complex image manipulations. Ultimately, the S25 Ultra is a polished, top-tier flagship, where the practical AI suite makes an already premium device significantly smarter and more essential.
Value
5
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (2) ratings-only reviews
Overall Customer Rating
5
Value
5