Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,650 Reviews)
Rating breakdown 19,650 reviews
5 Stars
16,934
4 Stars
2,121
3 Stars
355
2 Stars
111
1 Star
129
85%of customers recommend this product.
(
794 out of
929)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Camera is amazing
on November 13, 2025
Posted by: Perl24
[This review was collected as part of a promotion.] Galaxy AI makes use hassle free. Enjoy taking pictures. Great quality photos
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent AI features and integration.
on November 13, 2025
Posted by: LiquidfactorX
[This review was collected as part of a promotion.] I love the Galaxy AI features of the phone and particularly use the live translate AI features to converse with another person ( non English speaking) really time!
Value
5
Written by a customer while visiting Samsung US
Posted by: Bill R
from AZ
Expertise:Intermediate
Verified Purchase:Yes
Upgraded from S21Ultra. Amazing improvements in camera and speed. I am delighted.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Expert
Verified Purchase:Yes
Samsung is by far the best phone for the money. I have tried other brands but nothing compares to the quality of Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on November 15, 2025
Posted by: Moomoo
[This review was collected as part of a promotion.] That phone had a great battery life only thing I don't like is the ringtones. I loved the old Galaxy s22, because it had nice ringtones I wish the ringtones could carry over. Never tried the AI, I like to keep things real
Value
5
Written by a customer while visiting Samsung US
Posted by: Suziechapstick
Verified Purchase:Yes
The camera is so much worse than the previous versions. I'm so disappointed in this phone.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, November 17, 2025
Hi there Suziechapstick, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We completely understand how frustrating it is when your new device is not meeting your expectations. We have provided a link to an article to help you with the different camera settings and features available on your phone, to help you capture the best possible photos and videos. We have also provided a link to the Samsung Support Team to assist you if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Franklin Castle
from New Jersey
Expertise:Expert
Verified Purchase:Yes
I feel so grateful to take the decision of changing to Samsung.
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Phone is okay
on November 16, 2025
Posted by: Golden
[This review was collected as part of a promotion.] Not too much upgrade from s24ulta but,it's still good phone.
Value
4
Written by a customer while visiting Samsung US