Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(17,775 Reviews)
Open Ratings Snapshot
Rating breakdown 17,775 reviews
5 Stars
15,350
4 Stars
1,924
3 Stars
311
2 Stars
95
1 Star
95
84%of customers recommend this product. 
(
582 out of 696
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
1 out of 5
1
Newer is not always better
on October 25, 2025
Posted by: Jaxc
from Tyler, Texas
Expertise:Intermediate
My husband & I have both used Samsung phones for years now, loved them. Until we both got these S25 Ultra phones back in the spring. My phone has had the most continuous problems from the start. Hard to set up, hard to understand, & hard to control - just touch a page & it jumps to another page or the sound just goes up or down on it's own, no matter what I set. I have had this strange message that pops up on my screen many times a day, something about my husband's phone, but they are not connected. It stays on the screen a few seconds & then goes away. Don't know where it comes from, what it means, or how to stop it. I did the settings like my last phone, but this new one has a mind of it's own. I don't feel secure. Would give anything to get my old S23 phone back!
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
When taking it to the next level is a click away.
on October 25, 2025
Posted by: Kingmac7
[This review was collected as part of a promotion.] Everything at the palm of your hand, this device has been amazing. When needing work done on Microsoft excel, word, creating letters, charts, etc. This device gives me the most accessible features to create any document while offering the best and most crisp display to match. When creating a document and having a mental block the Galaxy Ai feature will give you the spark to create professional grade documents while answering any questions that may come up. Also the display is amazing when during your down time you want to watch a video and or movie, the quality is the best thing next to having a TV with you. Last feature that I love is the pen, this not only allows you to be more detailed on your work, or create amazing art but it allows me to take notes and or write a message the old school way and it'll automatically turn it into text mode for me and that is a feature I personally love.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the S25 Ultra!
on October 25, 2025
Posted by: JCJr222
from Houston, TX
Expertise:Expert
Verified Purchase:Yes
I've been addicted to the Samsung flagship phones since the Note8, which I upgraded to the Note9, Note10+, Note20, S22 Ultra, & S23 Ultra before purchasing my new S25 Ultra. I found that once I became proficient with the S Pen, it was a feature I just couldn't live without. The larger screens on these devices are amazing, especially when utilizing the split screen feature. I highly recommend this product to anyone who enjoys Samsung devices and is looking for an impressive upgrade at a reasonable price point.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I had a s20 ultra and it was amazing i can bet thi
on October 25, 2025
Posted by: Bozton82
[This review was collected as part of a promotion.] The new s25 is such a phone that it is way beyond other phones in the way of technology and it will be the fastest phone and best durable for the phones and it will hold its own name i ln this world
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Sleek Design
on October 26, 2025
Posted by: Doubtfedemotion
[This review was collected as part of a promotion.] Very sold build. Snappy software, Galaxy AI makes editing photos of my pets a breeze. Top notch cameras.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
All around amazing phone!
on October 26, 2025
Posted by: Kje328
[This review was collected as part of a promotion.] Galaxy AI did amazing work with this phone. I couldn't be any more satisfied with any and all futures. 10/10.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy S25 Ultra Review
on October 26, 2025
Posted by: SilentNight2025
[This review was collected as part of a promotion.] The Galaxy S25 Ultra feels like a statement piece for anyone who wants power and polish in one device. The design is sleek and solid, with a balanced weight that makes it feel both premium and practical. The display is stunning—crisp, bright, and smooth even in direct sunlight, with colors that make photos and videos pop without feeling over-saturated.
Performance is lightning-fast. Whether multitasking, editing photos, or gaming, the S25 Ultra handles it all effortlessly. The battery life easily lasts a whole day with heavy use, and charging is quick enough that you rarely have to think about it. The camera system is where this phone truly shines—images are sharp and detailed in every lighting condition, and zoom photos look impressively natural. Night shots, in particular, show significant improvements in clarity and tone balance.
The software feels refined and intuitive, offering powerful customization options without being overwhelming. It integrates well with wearables and smart devices, creating a cohesive experience across the ecosystem.
Overall, the S25 Ultra delivers an exceptional blend of performance, camera quality, and design. It’s a powerhouse for professionals, creatives, and anyone who wants a phone that feels ahead of its time.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing useful and super handy
on October 26, 2025
Posted by: Savagewolf
[This review was collected as part of a promotion.] Galaxy ai is convenient to have and makes things super easy
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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