Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(17,772 Reviews)
Open Ratings Snapshot
Rating breakdown 17,772 reviews
5 Stars
15,348
4 Stars
1,923
3 Stars
311
2 Stars
95
1 Star
95
84%of customers recommend this product. 
(
582 out of 696
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
Awesome new phone
on October 25, 2025
Posted by: Dannyman
[This review was collected as part of a promotion.] I absolutely love this phone. The S25 Ultra is yet another winner in the Galaxy Ultra lineup. I've been a Samsung devotee since the Note 5. I really like having a stylus for its quick note taking, precise location, and ease of use.
Galaxy AI is a useful tool for summarizing and translating. Also, the night shooting enhancement for the camera makes for some beautiful shots.
Performance and battery life are better than most other phones on the market that pack this much horsepower.
I highly recommend this phone for it's quality build, performance, and included tools for a multitude of purposes. If you are paying for a password protector, you should stop and just use Samsung Pass.
Awesome device!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent Phone
on October 25, 2025
Posted by: Anonymous
Verified Purchase:Yes
This is my second s25 ultra as I had damaged my previous one. They are great phones and I look forward to the release of the S26 Ultra
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good
on October 25, 2025
Posted by: Kailai
Expertise:Intermediate
Verified Purchase:Yes
Pretty good. Nice phone. Very sleek and elegant design. Good functionality and camera.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on October 25, 2025
Posted by: Saber4
[This review was collected as part of a promotion.] The software of the phone is fast and smooth. The ai phone calls is a great addition to not answer and let the ai do it for you which is great.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Excellent device and worth an upgrade
on October 25, 2025
Posted by: Bestkr
[This review was collected as part of a promotion.] The screen has been upgraded and thats what I personally like the best. With the maleability of the settings you can personalize the utility and functions you prefer. Upgrading from last year's model to this one isnt worth it, but from two or three years ago the leap is more noticeable.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I'm loving my galaxy s25ultra
on October 25, 2025
Posted by: Poochie
[This review was collected as part of a promotion.] I'm absolutely loving my Samsung Galaxy AI. It's my go-to device for movies and TV shows, gaming, and staying up-to-date on the latest sports news. The vibrant display and smooth performance make it perfect for watching my favorite shows or catching up on work emails on the go.
The camera is surprisingly great too! I've taken some amazing photos of the beautiful sunset and even snapped some funny moments with friends.
For work and school, the Galaxy AI is a lifesaver. I can easily check emails, attend virtual meetings, and jot down notes during lectures. The battery life is impressive, lasting me all day even with heavy use.
Features like Dark Mode, circle to search, and Gemini are super convenient, making it easy to use my device.
Overall, the Samsung Galaxy AI has become an essential part of my daily routine, and I'm so grateful to have it.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Prrocessor
on October 25, 2025
Posted by: FirstSamsung
[This review was collected as part of a promotion.] Galaxy AI is subpar, it has a few glitches. Like if you call for it, sometimes it will end itself before you can ever talk. It's proficient whenever it does work.
The phone's hardware is great, Greta features, great customization, and great appearance. The camera is vibrant and easy to use.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Newer is not always better
on October 25, 2025
Posted by: Jaxc
from Tyler, Texas
Expertise:Intermediate
My husband & I have both used Samsung phones for years now, loved them. Until we both got these S25 Ultra phones back in the spring. My phone has had the most continuous problems from the start. Hard to set up, hard to understand, & hard to control - just touch a page & it jumps to another page or the sound just goes up or down on it's own, no matter what I set. I have had this strange message that pops up on my screen many times a day, something about my husband's phone, but they are not connected. It stays on the screen a few seconds & then goes away. Don't know where it comes from, what it means, or how to stop it. I did the settings like my last phone, but this new one has a mind of it's own. I don't feel secure. Would give anything to get my old S23 phone back!
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Written by a customer while visiting Samsung US
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