Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(17,731 Reviews)
Rating breakdown 17,731 reviews
5 Stars
15,314
4 Stars
1,918
3 Stars
310
2 Stars
95
1 Star
94
84%of customers recommend this product.
(
575 out of
688)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Best phone I've ever had
on October 22, 2025
Posted by: VeryWetCat
[This review was collected as part of a promotion.] It has a nice weight in the hand not to mention all the other features including Galaxy AI. It works great with my Galaxy earbuds. Can handle many apps open at once. Plus works for games like Pokemon go.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional speed and features!
on October 22, 2025
Posted by: ArmsReview
[This review was collected as part of a promotion.] When I first bought this phone, I wasn't thinking about the AI features. I was more about the hardware, the computing power and the new design. What i found out after the first few months with this phone in my hand was that Galaxy AI has become an every day use tool for me. I'm consistently using the translation feature and the circle to search feature to navigate travel plans for future trips. Samsung has hit another home runwith this new design. I know a few people will be sad to have lost the curved glass esthetic, but for me, the flat surface is a better compliment to the pen. Last but not least, the cameras on this phone are astounding. Close up details, general low light shots, the zoom. What more do we need? The set up is packed with what's needed and upgraded even more with AI enhancements.
Value
5
Written by a customer while visiting Samsung US
Posted by: Will
Expertise:Intermediate
Verified Purchase:Yes
Really good phone. The speed and display quality is really good! The only thing that bothers me is the app optimization. Sometimes apps close when I didn't want them to. But I do not think that's a Samsung thing that's a apps engineering department thing.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Do better not reducing tech
on October 22, 2025
Posted by: Herbie2112
Expertise:Expert
Go back ti when phones were innovative. I'm using the S25 ultra from s22 ultra and I regret the change. Copy from Chinese phone makers!!! People won't be brainwashed for so long into thinking you are doing better. You S4 or note 3 had some things you took out. Give us quality innovations not taking away the reasons we are with your brand! S25 Ultra is a miss! Do better and not trying to save on manufacturing costs or puttingtech that you will be chargingus for!
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, October 23, 2025
Hello Herbie2112, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important it is to feel that you are getting a great device with truly innovative features. Without knowing what features you feel have been removed, or have not been added, we have provided a link to the complete manual for your device to assist you with exploring the full capabilities of your new phone. We have also shared a link to the Samsung Support Team if you have questions about your Samsung products. We would also love to hear form you any time in the future with features you would like to see in devices going forward. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Renat
from USA
Expertise:Intermediate
Verified Purchase:Yes
The unit is good but no different than s24 ultra. Even downgrade. The design is the same from s23 ultra. Cameras also pretty much the same. Cameras can't compete with Chinese brands. It's boring but recognizable. If you looking for unique experience s line isn't that.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Diana
from Los angeles
Expertise:Intermediate
Verified Purchase:Yes
Everything came in as I ordered, however 2 weeks in my speaker started to do some static sounds. Volume wasn't fully up when it did it. Only happened once, but I'm scared it's gonna be a on and off thing.
Value
5
Response from Samsung USBy R&R Team, October 23, 2025
Hello Diana, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra with us. We are happy to hear that you were initally pleased with the usage of your device. We have provided a link to a troubleshooting guide to assist you with the speakers on your device. We have also provided a link to the Samsung Support Team and your warranty information to assist you further if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
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Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
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Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Posted by: DarylC
Verified Purchase:Yes
When you're the best there is not much else to say!
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Phone! Love the Galaxy AI feature
on October 22, 2025
Posted by: RomyDC
[This review was collected as part of a promotion.] I have been using Samsung Galaxy S25 Ultra from 3 months and just love the phone. The performance of the phone is extremly good. I use the phone for almost all activities from playing games, emails, shopping, banking, calls, social media etc and all apps work excellent. The camera zoom can be zoomed to see moon surface (pictures attached). The Galaxy AI feature helps automate tasks and setup calender reminder.
Value
5
Written by a customer while visiting Samsung US