Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(10,194 Reviews)
Open Ratings Snapshot
Rating breakdown 10,194 reviews
5 Stars
8,731
4 Stars
1,154
3 Stars
184
2 Stars
66
1 Star
59
79%of customers recommend this product. 
(
318 out of 403
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4 out of 5
4
Pencil doesn't work well
on May 27, 2025
Posted by: Wendy
from Idaho
Expertise:Intermediate
Verified Purchase:Yes
The pencil not much works, it comes out on its own and often does not grab it.The cell phone screen is very rare.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 28, 2025
Hey Wendy, thank youf or your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are overall pleased with the usage of your device. We have provided a link to the Samsung Support Team if the S Pen of your device is not staying inside the device as intended. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Why downgrade the S Pen?
on May 29, 2025
Posted by: Eniola
from Greensboro, NC
Expertise:Expert
Verified Purchase:Yes
I rated this way because of the S Pen you downgraded.
No, I would not recommend this to a friend.
Performance
5 out of 5
5
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 30, 2025
Hi there Eniola, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important specific features of your device are to you every day, and we would love to help you with the redesigned features of the S Pen. We have provided a link to an article to highlight the usage of these features. We have also shared a link to the full device manual that will highlight the usage of hand gestures and voice commands you can use with your device. We have lastly, shared a link to the Samsung Support Team to offer any additional assistance or answer questions you may have. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My experience with the S25 ultra.
on May 29, 2025
Posted by: Sean
Verified Purchase:Yes
My current experience with the S25 Ultra is currently the same besides the S pen not having the Bluetooth features from the S23 Ultra which I upgraded from. Overall it's a great experience the battery charges very fast, the camera is pretty decent I mean I don't really see any changes but it could use improvements, Galaxy AI as well as Gemini are great additions and people are starting to think that Samsung needs to replace Bixby with another or an upgraded AI phone assistant. Just overall and well-rounded phone not too many changes but then in the last few years to the hardware. The software it's definitely improving and getting better and better over time.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features and fast
on May 30, 2025
Posted by: 09051123
[This review was collected as part of a promotion.] Before this phone I had never used AI. After trying it was easy and accurate when using. I especially like capturing photos of my fossils and rare rocks. It gives me excellent results. Actually it's great for all photos. Using this helps perfectly with my medical problem lists to better understand their meanings.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Disappointed After 10+ Years with Samsung
on May 30, 2025
Posted by: Anonymous
from San Francisco
Expertise:Expert
I've been a loyal Samsung user for over 10 years, but the Galaxy S25 Ultra is the last straw. The camera is a massive downgrade. The S22 — and especially the S23 — performed much better. On the S25, the autofocus constantly struggles: it randomly shifts focus points, often locks onto the wrong subject, and forces you to dig through forums just to get a decent dual-plane shot. To get anything usable, you have to switch to the ultra-wide lens or Pro mode — it's ridiculous.
The camera takes forever to launch. Anything in motion is a blurry mess. The photos look flat, dull, and lifeless. Even the 10x zoom on my S21 Ultra — which is nearly five years old — is better than this. I’ve actually started carrying my old Samsung phone just to take proper pictures. That alone is incredibly frustrating and disappointing.
A phone should be enjoyable to use, not an obstacle every time you want to take a photo. No matter how good the rest of the phone is, the camera ruins the experience. Huge letdown.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, June 2, 2025
Hi there OliverPike, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We would love nothing more than to help you maximize your experience with your device and get the best possible photos and videos with your new phone. We have provided a link to an article to help you with the different features and settings with the camera on your device. We have also provided a link to an article to help you with the camera app on your device. We have also shared a link to the Samsung Support Team if you continue to experience frustrations or have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
App screen vertical scroll..WHY?
on May 30, 2025
Posted by: Luke
from Texas
Expertise:Expert
Verified Purchase:Yes
All good so far but..BRING BACK HORIZONTAL APP PAGE SCROLLING!!
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Was expecting way more
on June 3, 2025
Posted by: V3tm
Expertise:Intermediate
Verified Purchase:Yes
I was looking foward to use this phone but im dissapointed. The 1tb keeps freezing on me. Its very frustrating. Resolucion is not better or even similar to the competition. I just got that magnifient tool.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, June 5, 2025
Hi there V3tm, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not aligning to your expectations. We have provided a link to a troubleshooting guide to help you with the freezing you mention experiencing with your device. We have also shared a link to the full device manual to help you with the different display option settings. We have also shared a link to the Samsung Support Team if you believe your device is not operating as intended or you ever have questions. Thank you for being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Review of my S25
on June 5, 2025
Posted by: Chewy650
[This review was collected as part of a promotion.] The s25 ultra was my replacement for my s22 ultra. The phone has exceeded my expectations, This device's camera truly shines when capturing life's moments, offering exceptional clarity and detail. The advanced AI features seamlessly enhance images, making every shot look professional. From portraits to landscapes, the versatility of this phone's camera is impressive. It effortlessly adapts to various lighting conditions, ensuring stunning results every time. Sharing these breathtaking photos is a joy, as they truly capture the essence of the moment.
Crafting messages has become remarkably efficient with the aid of Galaxy AI. This technology allows for quick and easy generation of text, saving valuable time. Responding to messages is also streamlined with the help of AI
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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