Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(15,738 Reviews)
Rating breakdown 15,738 reviews
5 Stars
13,583
4 Stars
1,701
3 Stars
282
2 Stars
87
1 Star
85
83%of customers recommend this product.
(
494 out of
596)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Best product ever
on September 19, 2025
Posted by: Cav3kitt3n
[This review was collected as part of a promotion.] I can do all my streaming, gaming, graphics designs all in one small device where ever I go! My phone is convenient and does everything I need. The AI is great. Helps with creating images and what not for my graphics. I absolutely love my Galaxy!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great display
on September 19, 2025
Posted by: Pcrock
[This review was collected as part of a promotion.] I loved the initial interaction with the phone. Having been a samsung user for quiet a while they have completely got this one correct. I also loved the new Galaxy AI. I have been using "Galaxy AI" and the recent versions have become so much better. Back about the phone it feels looks and is premium. Love yhe design and the weight.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The best flagship so far!
on September 20, 2025
Posted by: Monti5
[This review was collected as part of a promotion.] I was hesitant to make the switch from my trusty s23 to yhe flagship s25 ultra but boy was that the right decission. This phone is comfortable and also bog enough for a guy my size (i have big hands). The camera is incredibly capable and the addition of Galaxy AI is a welcome addition to the ecosystem.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disapointingly painful transition from S24U
on February 10, 2025
Posted by: Rich
Expertise:Intermediate
Received 2 days ago and still have not completed the transition. Data transfer took about 30 minutes and missed many things. It seems none of the app passwords transferred so every app must be initialized with new password resets. Apps that I have not had to login to for years needed to be virtually reinstalled and configured from ground zero. Most frustrating is the samsung app. Password errors continuously. Password reset does not work and hav to be redone countless times.Login works on my PC but not on the phone. VERY frustrating!! Lastpass does not work like on the S24U meaning virtually all passwords needed to be sourced externally and entered manually. I am done buying new phones!
Features
1
Performance
3
Design
3
Value
1
Response from Samsung USBy R&R Team, February 11, 2025
Hi there Rich, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand that the update to the software can take some adjustment time before the gestures and usage become habit. We would love to help you get logged in to your Samsung account and discover the functionality of the updated software. We have provided links to the full device manual and the Samsung Support Team to help you with both of these matters. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
S25 ultra
on February 11, 2025
Posted by: Superbros
[This review was collected as part of a promotion.] This phone is slow compared to my s24 ultra. The internet and wifi are both slow.
Value
2
Response from Samsung USBy R&R Team, February 12, 2025
Hi there Superbros, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important the speed of your device is to you, and we would be happy to help you troubleshoot this experience. We have provided links below to a few troubleshooting guides for your convenience. We have also shared a link to the Samsung Support Team and warranty information for your device if this experience continues. Thank you for being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
Love it but.
on February 12, 2025
Posted by: Coverter33
[This review was collected as part of a promotion.] I love all the new AI features and the size. I had the galaxy s24 and it was to small for me. But the galaxy s25 ultra seem just right i love how fast everything works and moves the screen looks so clear my only problem is that the S pen is no longer Bluetooth. Was a little disappointed but it's one feature I can do without I guess. I hope in the future that a stand alone will be available to purchase. Other then that amazing phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Pleasantly surprised!
on February 15, 2025
Posted by: Kevvy11
[This review was collected as part of a promotion.] I have enjoyed setting the phone up having come from the Flip 4, there are alot of differences between the two. It has taken some time to get used to the size of the phone in comparison but at the time I wanted a phone that was smaller and it worked for my needs.
My biggest takeaway so far is the battery! Before I knew around 5pm I would be running low on power but with this, I am charging it every other day! I am enjoying the larger screen and the ease of use when typing messages or emails.
AI has been helpful as I am just starting to incorporate that into my daily use but it is fast and responsive for anything I have asked.
I have noticed I don't really use the S Pen but that doesn't suprise me as not having one before I have yet to see the need, but it is nice knowing I have it as an option.
There are alot of customizable features that I find myself trying to see if they work for me, and most I have kept as they seem to work well. One of those is having the same finger on each hand to unlock the phone. I never really thought about it until I set it up and now it makes sense as you don't have to even think about how to unlock your phone.
I also enjoy the sound when listening to music, I am very suprised at how well the speakers actually sound on this phone and how loud they are.
Overall I really like the phone, it takes fantastic pictures, and just functions as you would expect for someone coming from a lesser phone.
My biggest takeaway so far is the battery! Before I knew around 5pm I would be running low on power but with this, I am charging it every other day! I am enjoying the larger screen and the ease of use when typing messages or emails.
AI has been helpful as I am just starting to incorporate that into my daily use but it is fast and responsive for anything I have asked.
I have noticed I don't really use the S Pen but that doesn't suprise me as not having one before I have yet to see the need, but it is nice knowing I have it as an option.
There are alot of customizable features that I find myself trying to see if they work for me, and most I have kept as they seem to work well. One of those is having the same finger on each hand to unlock the phone. I never really thought about it until I set it up and now it makes sense as you don't have to even think about how to unlock your phone.
I also enjoy the sound when listening to music, I am very suprised at how well the speakers actually sound on this phone and how loud they are.
Overall I really like the phone, it takes fantastic pictures, and just functions as you would expect for someone coming from a lesser phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The new S25 Ultra is better than the rest! Amazing
on February 15, 2025
Posted by: AngieB
[This review was collected as part of a promotion.] The quality of this new phone is amazing with a great feel. You can feel the quality when holding. I previously had the S22 Ultra & before that I faithfully stuck with the Note phones. This phone is the best yet. The audio delete feature is a feature I have always needed & didn't know I needed! Super sleek design that is unlike any other. My profession is with social media, direct sales and marketing. Now working with my new phone, where I do 99% of my business, tasks, lives, training videos, the quality of my work has surprisingly increased. Sharp & crisp professional shows. I must multitask daily, I need to be in as many as 5 different apps at the same time. Trasnition between all of those apps is perfect, seamless! Thank you for helping my business take a step forward in a touch market.
Value
5
Written by a customer while visiting Samsung US