Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(27,217 Reviews)
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4
Amazing phone!
on July 5, 2025
Posted by: Avenue
[This review was collected as part of a promotion.] I am a long time Galaxy user and this s25 is by far the most powerful one. The camera is great at any distance and the photo quality is very nice. However, I myself am not a huge user of AI so I cannot say I am a big fan. I think it is being pushed too much on people. But it has its many benefits especially in a mobile device just rolled back a bit used more in a quicker term. I love this phone it is great and I would get it again any day.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Glad I stopped waiting
on July 5, 2025
Posted by: Kdexp76
[This review was collected as part of a promotion.] I was still using a Note 10+. This upgrade - Galaxy S25 Ultra- was worth waiting for. I chose the Ultra because of the camera; it does not disappoint. I take tons of product photos for my small businesses and I've gone from needing 10- 15 images for each item, to just 1 or 2 amazing pics that need virtually no editing.
I've played around with the Galaxy AI a bit, and really appreciate some of those options. Text transcripts of calls might be one of my new favorite things (beats taking notes on customer orders on the go).
All in all, I'm extremely happy with my purchase.
I've played around with the Galaxy AI a bit, and really appreciate some of those options. Text transcripts of calls might be one of my new favorite things (beats taking notes on customer orders on the go).
All in all, I'm extremely happy with my purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Still Samsung
on July 5, 2025
Posted by: Carise470
[This review was collected as part of a promotion.] It has features that let you know it's still samsung but I fail to see tangible upgrades. Music sounds basic. Larger plug does charge faster. Phone doesn't get as hot. With time seems to take longer to charge. Constant upgrades. Not always what I'd like & it moves features without explanation and removes features w/o permission. Latest update will not allow you to delete individual messages but deletes full history and tells you the information is not retrievable. Would love to add signature line to e-mails again.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
The s25 is cool,mine was unlocked software ready
on July 5, 2025
Posted by: Js1371
[This review was collected as part of a promotion.] The galaxies AI was pretty good as well every thing was open and ready to go out of the box. Only one problem mine had screen issues cause the screen was not set right and fel out of the phone frame and broke before I got to enjoy all the new features the screen was really nice up till that happened so now I got to get a screen replacement the new s25ultra was really fast it was really nice to use
Has a quality sound to it as well can't wait till I get it fixed. The cameras on I were awesome and it takes very nice pics being able to customize everything now was also a definite plus
Has a quality sound to it as well can't wait till I get it fixed. The cameras on I were awesome and it takes very nice pics being able to customize everything now was also a definite plus
Value
2
Response from Samsung USBy R&R Team, July 8, 2025
Hi Js1371, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We understand how valuable your device is to you every day, and we hope you are pleased with the repair process done with your device. We have provided links to resources to help you further explore and align your device to your preferences, and answer any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
One UI & S Pen
on July 5, 2025
Posted by: MarksS25Ultra
[This review was collected as part of a promotion.] I have owned iPhones, Google phones and none of them give you the freedom to really customize a cell phone like Samsung does. I gave up my 16 Pro Max and my Pixel 9 Pro Fold fir the S25 Ultra and never looked back. I truly enjoy the ability to use the software features of Samsung and not just Android. I like the S Pen that is integrated into my phone always at immediate use. I enjoy circle search, AI responses and the overall reliability of this phone. Way to go Samsung. Job well done.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
For game and work
on July 5, 2025
Posted by: Suhrab
[This review was collected as part of a promotion.] Cralaxy AI makes my experience much smoother, especially when multitasking or editing photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Future is NOW
on July 5, 2025
Posted by: WCNCreations
[This review was collected as part of a promotion.] This device is AMAZING!! Upgraded from a Samsung Galaxy S20 Ultra to the new S25 Ultra. The updates, the Galaxy AI, the interfaces, the smoothness..... it should be illegal! Not only can this device produce profession quality images, you can make ordinary photos look extraordinary with Galaxy AI!
Photographer by trade, and having this gem in my pocket is like having another camera on hand for candid moments between lens changes or when life wouldn't allow a full size camera.
Do yourself a favor- Get one! Take the photo! Record the video! Send the message! Makes those memories.... and make them with a Samsung Galaxy!!
Photographer by trade, and having this gem in my pocket is like having another camera on hand for candid moments between lens changes or when life wouldn't allow a full size camera.
Do yourself a favor- Get one! Take the photo! Record the video! Send the message! Makes those memories.... and make them with a Samsung Galaxy!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excelente producto
on July 5, 2025
Posted by: Glock43
[This review was collected as part of a promotion.] Galaxy s23 ultra, Note20 ultra, Galaxy s23 ultra, Nevera, Televisor 82 y 65, Audífonos, tableta × 2 todos de alta gama muy confiables y duraderos.
Value
5
Written by a customer while visiting Samsung US