Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(27,216 Reviews)
Rating breakdown 27,216 reviews
5 Stars
23,332
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Great phone
on July 10, 2025
Posted by: Juanqui
[This review was collected as part of a promotion.] The device boasts a high-performance camera and is an excellent phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very consumer friendly
on July 10, 2025
Posted by: Reaper25
[This review was collected as part of a promotion.] Very easy to use especially the galaxy AI.
I love using the camera for videos.
I love using the camera for videos.
Value
5
Written by a customer while visiting Samsung US
Posted by: Long time samsung user
from L.A.
Expertise:Intermediate
Verified Purchase:Yes
I am not that impressed at all! No microsd slot anymore. Notifications of some apps completely changed. My physical sim card changed to e-sim with no warning!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, July 10, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand that changes to the features you have used in the past, and become accustomed to can cause frustration as you adjust to the new features introduced in their place. We have provided a link to the Samsung Support Team if you have questions about storage expansion options, or experience frustrations with your device. We have also provided a link to the full device manual to help you align the notification settings to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
Another disappointment
on July 10, 2025
Posted by: Soondog
[This review was collected as part of a promotion.] Samsung had the market cornered with the expandable mixro SD card slot. But they have gone the way of their competitor and still have it unavailable on their flagship device. They need to bring that back. They will gain millions of customers. It basically allows you for unlimited storage space and also a safeguard for if the phone is damaged. Your documents and photos are still available on the card.
The Galaxy AI has not stood out exceptionally well. In some instances, it's intrusive during normal use of the phone. Plenty of customizable options for the AI except for the ones that you don't really care about it. For example removing predictive text on whatsapp. The predictive text ends up covering up the last message of the person you're responding to so you can't see what they've written.
The Galaxy AI has not stood out exceptionally well. In some instances, it's intrusive during normal use of the phone. Plenty of customizable options for the AI except for the ones that you don't really care about it. For example removing predictive text on whatsapp. The predictive text ends up covering up the last message of the person you're responding to so you can't see what they've written.
Value
3
Response from Samsung USBy R&R Team, July 10, 2025
Hi Soondog, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand that a new device can take an adjustment period as you discover the enhanced and redesigned feature of your device. You can always backup your data to your Samsung account to prevent data loss if your device is damaged, as the SD cards can also sustain damage. We have provided a link to the full device manual to help you with the settings and disabling any that you find distracting during your usage. Lastly, we have provided a link to the Samsung Support Team if you are in need of additional storage and would like to explore options available to you. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Utra
on July 10, 2025
Posted by: Ghostrider
[This review was collected as part of a promotion.] I've had the s25 ultra for a couple of days now. And let me tell you, it's hand's down better than the s24 ultra. More feature rich, faster, the new galaxy ai is great and helpful.
Value
5
Written by a customer while visiting Samsung US
Posted by: Natacha H
from Georgia USA
Expertise:Expert
Verified Purchase:Yes
Everything is great, screen, stylus, camera, the best
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone
on July 10, 2025
Posted by: KaiKrishna
[This review was collected as part of a promotion.] You cant go wromg with this one. High quality resolution, top teir camera, and samsung. Its everythimg you need
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
HONEST REVIEW
on July 10, 2025
Posted by: Androidal
[This review was collected as part of a promotion.] Bottom Line
If you're after one of the most powerful and productive Android flagships—with a huge, gorgeous display, top camera versatility, S Pen, and long software support—the S25 Ultra is a compelling choice. Just be ready to pay premium, manage under‑whelming charging speeds, and navigate some AI gimmicks. Upgrading from an older Galaxy Ultra (S22 or earlier) will feel noticeably significant; from an S24 Ultra, the leap is more evolutionary, not revolutionary
Value
5
Written by a customer while visiting Samsung US