Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(27,215 Reviews)
Rating breakdown 27,215 reviews
5 Stars
23,331
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4
No Updates
on July 15, 2025
Posted by: Lifeofchaoss
[This review was collected as part of a promotion.] I have an unlocked S25 Ultra and NEVER get updates until they are a month old
Value
4
Response from Samsung USBy R&R Team, July 16, 2025
Hi there Lifeofchaoss, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand wanting to have the latest features, and most up to date security as well. We have provided a link to the Samsung Support Team if you would like to discuss this experience further, and see if any options are available for a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing is short for this phone
on July 15, 2025
Posted by: Mommy0f7
[This review was collected as part of a promotion.] I have to say Samsung continues to impress me each year. I recently upgraded from the S20 Ultra 512gb to the S25 ultra 512gb and it's the best experience ever! The picture resolution is incredible, the Galaxy AI is amazing, and many other features this amazing phone comes with. I use my phone for work as well as my daily life as a mom of 4 kids and 3 fur babies this phone helps me maintain organized and with the Gemini help I won't forget to jot something down. The pen which is included makes it similar like the Note series. Which I love and it's simple when it comes to electronic signatures. I definitely love my phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on July 15, 2025
Posted by: Jesus
from Saint Cloud FLORIDA
Expertise:Intermediate
Have other Samsung products and happy with their performance and services
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy s25 ultra
on July 15, 2025
Posted by: Ria1980
[This review was collected as part of a promotion.] I absolutely love my Galaxy AI FEATURE. It is the best thing about my phone. I use my phone primarily for surfing the internet, social media, and gaming. THE TRULY MAIN THING I LOVE IS THE CAMERA AND ALL THE AMAZING AI THINGS YOU CAN CREATE ! I am a lover of samsung galaxy phones and products and will always be a #1 fan!!
Value
5
Written by a customer while visiting Samsung US
Posted by: Marc
from San diego, ca
Expertise:Intermediate
Verified Purchase:Yes
Very good customer service and great promotion for the phones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The phone's a good upgrade over older models
on July 15, 2025
Posted by: YipYap
[This review was collected as part of a promotion.] Got the phone as an upgrade over my old Note 20. The camera is fantastic, and it runs heavy games very well at full graphics. The Galaxy AI features are okay. I don't really use them. But if you wish to upgrade over an old Samsung model, it's a good upgrade.
Value
4
Response from Samsung USBy R&R Team, July 16, 2025
Hey YipYap, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how pleased you are with the enhanced features and capabilities of your device. We have provided a link to the Samsung Support Team to offer their expertise any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great feature. No issues.
on July 15, 2025
Posted by: Shawnomous
[This review was collected as part of a promotion.] This is phone is great. I've used the galaxy AI with various pictures to easily edit them right on the phone. Camera quality is top notch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on July 15, 2025
Posted by: Moojay
[This review was collected as part of a promotion.] I love galaxy aii and the phone is reliable last all day on a full charge and continues use its the best ever I don't know how they can get any better
Value
5
Written by a customer while visiting Samsung US