Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(27,214 Reviews)
Rating breakdown 27,214 reviews
5 Stars
23,330
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Awesome really great
on July 21, 2025
Posted by: BirdMan
[This review was collected as part of a promotion.] This phone is the greatest. Does everything I need and does it well. I am so happy that I purchased this phone. Well worth the money. Haven't used the Galaxy AI that much but when I have it offered great information.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
An INCREDIBLE Machine!
on July 21, 2025
Posted by: DeconOfDex
[This review was collected as part of a promotion.] With Dex I Basicaly Have a Laptop and It's Smoking Fast!
Value
4
Response from Samsung USBy R&R Team, July 22, 2025
Hi there DeconOfDex, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are finding your device such a powerhouse for your use, and that you are able to use your device like a laptop for your needs. We have provided links to resources to help you discover additional features that can further enhance your experience like Galaxy AI, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Phone Use
on July 21, 2025
Posted by: Portsandy
[This review was collected as part of a promotion.] I think this phone will be good for me and my family
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So glad to be back!
on July 21, 2025
Posted by: Teekay
[This review was collected as part of a promotion.] I went away from samsing for a while and instant regret! I am so glad to be back with samsung and I love my s25 ultra! I love the features and the ease to use it! The new options for the s25 are very nice, I am loving the AI and Gemini.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very good
on July 21, 2025
Posted by: Youteywayst
[This review was collected as part of a promotion.] I like it very good you there very good good 👍 👌
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
So far, ok.
on July 21, 2025
Posted by: BtrflyChick13
[This review was collected as part of a promotion.] So I haven't spent much time on my new galaxy but I know one frustrating thing about it so far is the changes to customizing everything. I want to be able to setup my phone to my specifications. That includes my app drawer, notifications that pop up on the status bar, size of everything, etc. With this UI version I have been so irritated by things that I cannot setup the way I want that I don't even want to mess with it. I know pretty sad that I paid for a brand new phone that should be better than my previous one and won't even use it bc I can't get rid of a simple notification on the status bar. I have googled and asked the galaxy AI how to fix it. From what I could find I wasn't the only one upset about this. There was a work around... But guess what an update since then has made that work around not work. With the amount of money these phones cost I should be able to change whatever settings I want when I want. Period. It's not like I'm trying to hack the phone or anything. Aside from that irritation the phone seems to run better than my Note20 Ultra. I haven't really put it to work yet but I plan on it. I just hope that I don't find anymore unnecessary changes that prevent me from enjoying this phone. If it ain't broke, don't fix it. It's not that hard of a concept.
Value
4
Response from Samsung USBy R&R Team, July 22, 2025
Hey there BtrflyChick13, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be when you are learning a newly updated operating system, and working to align the settings to your preferences. We have provided a link to your complete manual to assist you, as well as to the Samsung Support Team if you prefer one-on-one assistance through chat with the different setting options. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
The best phone on the market
on July 21, 2025
Posted by: Dealyy
[This review was collected as part of a promotion.] Galaxy AI is soo nice to have at your fingertips. The S25 ultra is the best phone on the market. And its not even close
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great features but...
on July 21, 2025
Posted by: VitoCrafting09
[This review was collected as part of a promotion.] Well. The Samsung galaxy s25ultra, is an amazing phone with very amazing features.
Its functions are mostly useful for such as the AI features for example, the functions of searching like the circle to search and more other functions. Apart from this useful things there are
some others that could be improved.
some others that could be improved.
Une of the thing that in my opinion needs to be improved is that when you search something using the voice searching, it gives you only the AI result of gemini intead of the Google search in general. It doesn't give you the chance to use the Google assistance instead of gemini. That is something that may be improved(chose between Google assistance and gemini).
Another disappointment with the Galaxy S25 Ultra is the removal of Air Actions, the Bluetooth-enabled S Pen gestures that were previously available on the S24 Ultra. These features allowed users to remotely control the camera for example, snapping a photo or switching between lenses with a simple press or gesture. In my opinion, eliminating these functions was a mistake. They may have been used by only a small group of people, but for those of us who relied on them, they added real convenience and a sense of innovation. The current S Pen feels like a step back in comparison.
The Galaxy S25 Ultra gets many things right and great performance, display, and camera. Still, there are a few things, like what I mentioned before, that I wish you would improve or restored. Hopefully future models improve on that.
Value
4
Response from Samsung USBy R&R Team, July 22, 2025
Hey VitoCrafting09, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding so many useful features with your device, and integrating them in to your usage. We have provided a link to an article to help you with the redesigned features of the S Pen. We have also shared a link to the full device manual that will highlight the usage of hand gestures, and voice commands you can use with your camera. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US