Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(14,461 Reviews)
Rating breakdown 14,461 reviews
5 Stars
12,479
4 Stars
1,564
3 Stars
257
2 Stars
82
1 Star
79
82%of customers recommend this product.
(
475 out of
576)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Nice Phone. Could be smaller and have more colorwa
on August 1, 2025
Posted by: Bonita
[This review was collected as part of a promotion.] Nice phone and feels lighter than my previous model (S23 Ultra). Don't enjoy the Galaxy AI feature popping up everywhere. Feels excessive when you have Bixby and other AI platforms on the app store. Colorway selection is limited and too similar. Phone size is still a bit large.
Would still recommend over other devices on the market.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great device. A couple suggestions
on August 5, 2025
Posted by: Checkthamethod
[This review was collected as part of a promotion.] This is a great product. Samsung has really made strides improving the smoothness and fluidity of the software. Only suggestion I have is including a sports mode in the camera app that will help with motion photos, especially indoors. Also BRING BACK THE BLUETOOTH ON THE S PEN.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Awful Phone
on August 6, 2025
Posted by: Juniper07
Expertise:Beginner
I got the Samsung Galaxy S24 FE on February 14th. 6 weeks later i got a replacement to that phone. One week after that I got this new phone, a Samsung Galaxy S25 Ultra. The issue I've been having has been going on on all 3 phones, AND ITS STILL NOT RESOLVED!!! Samsung phones suck.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy R&R Team, August 7, 2025
Hey Juniper07, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not operating as intended. Without knowing the details of your experience, we have provided a link to the Samsung Support Team. They can work with you directly to resolve your frustrations and help you have the best possible experience with your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Awesome edition of Galaxy
on August 9, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Just got my S25 Ultra and I have to say that I am impressed. My only complaints would be that once you put a screen protector on, it becomes almost impossible for your fingerprint to be scanned. Also, the dictation of anything I say, whether for a text or to take a note, is completely inaccurate. But all in all, the new features are amazing. For example, the Galaxy AI is absolutely phenomenal.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A new phone, a new life
on August 11, 2025
Posted by: Galaxy7
[This review was collected as part of a promotion.] Galaxy Ai has been so helpful to my daily routines because I can check the weather quickly without the necessity of unlocking my phone, it's so helpful to translate text, I haven't try the translation during calls, but now that I know that will be a helpful tool as well, but I think one of my favorites Galaxy Ai functions is with the edits of my photos and edits, I'm planning to do some edits with the photos and videos of my girlfriend and I just to make her smile, have funny details, some other more cute and romantic and also wanna try to upload some media to the internet for content of the two of us, so this tool will help me a lot.
This new cellphone has help me a lot because I had another that didn't work to well because of the memory, but with this new one I don't have to worry about that and the duration of the battery is to good too, I only charge it like once a day.
Is a fast cellphone, is easy to use and I really like the design of it, also I like how big is, it feels more natural to me.
And for the last part I really like listening to music and the sound and reach this cellphone has when I play music, I just love it.
This new cellphone has help me a lot because I had another that didn't work to well because of the memory, but with this new one I don't have to worry about that and the duration of the battery is to good too, I only charge it like once a day.
Is a fast cellphone, is easy to use and I really like the design of it, also I like how big is, it feels more natural to me.
And for the last part I really like listening to music and the sound and reach this cellphone has when I play music, I just love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
amazing phone
on August 16, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] absolutely love galaxy phones! they're the best! I've owned them since 2010!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung s25 is impressive
on August 18, 2025
Posted by: Mostafiz
[This review was collected as part of a promotion.] Galaxy AI refers to the use of artificial intelligence in analyzing and understanding data from galaxies, stars, and other celestial objects. This tech helps scientists:
1. Process massive amounts of data from space observations
2. Identify patterns and anomalies
3. Make predictions about celestial events
4. Enhance space exploration and research
2. Identify patterns and anomalies
3. Make predictions about celestial events
4. Enhance space exploration and research
Galaxy AI has many applications, including galaxy classification, star detection, and cosmic event prediction. It's revolutionizing our understanding of the universe!
Value
3
Response from Samsung USBy R&R Team, August 19, 2025
Hi there Mostafiz, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how thrilled you are with the usage of your device for your exploration of space, and finding it so helpful for a range of data collection and analysis. We have provided a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3
Stylus doesn't control camera anymore!
on August 24, 2025
Posted by: FrustratedUltraOwner
from Albuquerque
The phone is very nice, the camera is great, the screen is awesome but the feature of being able to control the camera is gone! That made taking pictures with friends and family my niche. Set the phone down and just push the button on the stylus! I will not spend the extra money on the Ultra from here on out!
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
5
Value
1
Response from Samsung USBy R&R Team, August 26, 2025
Hello there, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when some features you have used in the past and loved have been changed on your device. We have provided links to an article to help you with the redesigned S Pen features, and to the complete manual to help you with hand gestures and voice commands you can use with your camera. We have lastly, shared a link to the Samsung Support Team if you have additional questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US