Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,629 Reviews)
Rating breakdown 19,629 reviews
5 Stars
16,916
4 Stars
2,120
3 Stars
355
2 Stars
110
1 Star
128
85%of customers recommend this product.
(
778 out of
912)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
The Ultimate Smartphone Experience
on September 22, 2025
Posted by: Jarocho8
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is easily the best phone I've ever owned. The display is gorgeous, super bright and smooth, and the build feels premium and solid. The cameras are outstanding - especially the main and zoom lenses – giving me sharp photos in any situation. Battery life is reliable all day, and charging is fast enough for my needs. I also love the new Galaxy Al features, which actually make everyday tasks easier and more fun. Add to that 7 years of updates, and this phone feels future-proof. Expensive, yes, but
absolutely worth it.
Value
5
Written by a customer while visiting Samsung US
Posted by: Vernie
from Eastern NC
Expertise:Intermediate
Verified Purchase:Yes
My S22 ultra failed 4 times with replacements..Love this phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A great device
on September 23, 2025
Posted by: IntCraft
[This review was collected as part of a promotion.] A robust premium device with excellent software support. Numerous options for third-party accessories. Has been a joy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sorry moto!
on September 23, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I love my samaung ultra! As a former Motorola loyalist who was forced to switch after covid when it was obvious that Motorola wasn't coming out with anything new or anything that meant my needs. I finally decided on Samsung. I started out with a Samsung. Ultra 22 and have graduated since then. I now have the ultra watch and the pro 3 earbuds. And oh my gosh, it has changed the simplicity of my life, and as I'm getting older. AI has made texting and research. So much easier on my phone. I would not trade it for anything else. And I honestly recommend any Samsung product. I have even changed to Samsung. T v and again it is amazing.I love it and thank you samsung!
Value
5
Written by a customer while visiting Samsung US
Posted by: Sosidity
from Cleveland, Ohio
Expertise:Expert
Verified Purchase:Yes
Beautiful phone, but I returned it. The picture quality of my S22 Ultra is so much better, the S25 Ultra pictures were blurry, off color and just not attractive at all. I also don't want to live without my bluetooth S-pen. I can't believe they removed the ability to take pictures and video with the pen. For those reasons, I will be searching for an S23 because the pictures are similar and the S-Pen still works the same.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, September 24, 2025
Hello there Sosidity, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not aligning to your expectations, or operating as intended. We have some great articles to help troubleshoot the camera quality and blurry photos you mention with your device, and have provided them below. We have also shared a link to the complete manual for your device that highlights the hand gestures and voice commands you can use with your camera on your device. Lastly, we have shared a link to the Samsung Support Team to offer assistance with any questions you may have. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love the clarity
on September 23, 2025
Posted by: Dsky25
[This review was collected as part of a promotion.] I use my phone for several things these days: pictures, video, watching movies, playing games, texting. The pictures are definitely clearer than any other phone I've used (including other Samsung Galaxy ones), the colors seem a bit brighter. The clarity of this phone is incredible. The volume on this phone doesn't need turned up very high on it, either, as just about every word is clearly heard.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An amazing phone
on September 24, 2025
Posted by: Scorpion4ever
[This review was collected as part of a promotion.] This phone is so premium. Amazing cameras, S-pen, fast, unbelievable screen. The software part is 10 years ahead! The AI is fantastic; I use it for translations, correcting my grammar, and to make my photos even better. Amazing phone.
Value
5
Response from Samsung USBy R&R Team, September 26, 2025
Hi there Scorpion4ever, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are thrilled with the features, quality, and usage of your device. We love that you are finding uses for Galaxy AI including translation, and assistance with grammar. We hope you'll reach out to us again any time you have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 24, 2025
Posted by: Funtimes
[This review was collected as part of a promotion.] Love the camera on this phone. Really enjoy the size of phone. Really like how easy the phone is to use.
Value
5
Response from Samsung USBy R&R Team, September 24, 2025
Hi there Funtimes, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are enjoying the design and features of your phone, and capturing amazing photos and videos with your camera. We have provided a link to the complete manual for your device to assist you with additional features like Galaxy AI, and to the Samsung Support Team to offer assistance if any questions come up during usage. We appreciat eyou being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US