Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(14,354 Reviews)
Rating breakdown 14,354 reviews
5 Stars
12,395
4 Stars
1,548
3 Stars
252
2 Stars
82
1 Star
77
81%of customers recommend this product.
(
427 out of
524)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
The device is faster, camera is excellent
on July 7, 2025
Posted by: Phunxzero
[This review was collected as part of a promotion.] So I used the galaxy Ai for photos and shopping and it didnt disappoint, I was looking for a specialty clock from when I was younger and galaxy Ai help me find it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
NO AIR COMMANDS!
on July 10, 2025
Posted by: Elvys
from Chicago IL
Expertise:Intermediate
No air commands!!! Ugh!! Everything was perfect until I found out the pen no longer has air commands. No more selfie stick!! I use to brag about that to all my friends. Everything else is AMAZING! BRING BACK AIR COMMANDS!!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device so responsive and clean
on February 15, 2025
Posted by: Kgreen
[This review was collected as part of a promotion.] The new device works flawlessly with no lag. The only take away at this point is Gemini doesn't allow broad cast on google home hope they fix soon only issue i have found so far. If that's it I will take it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on February 20, 2025
Posted by: DELTRA
[This review was collected as part of a promotion.] The phone itself is super fast and the camera is amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on March 3, 2025
Posted by: Nikki83
[This review was collected as part of a promotion.] I love my new S25 Ultra! The camera quality is great. Pen is awesome to create art and take notes! Also like how it notifies you if you leave the pen. The seamless actions across apps is a plus. I've been waiting for the arrival of this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Service drops everywhere
on April 3, 2025
Posted by: Gristok
from Indiana
Expertise:Intermediate
Phone drops service constantly with att plan. Never has my s23 ultra have this many issues. Dissapointing the pen wont take pictures. Too frustrated to list them all.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
2
Response from Samsung USBy R&R Team, April 3, 2025
Hey there Gristok, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is to have a device that is not consistently staying connected and causing frustration for a range of daily tasks. We have provided a link to a few troubleshooting guides to help you with the connection to your carrier. We have also provided a link to the Samsung Support Team if this experience with your device continues. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone !
on August 2, 2025
Posted by: Blumerang
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a mobile powerhouse that excels in every category. The phone's standout feature is Galaxy AI, a suite of on-device tools that truly changes how you interact with your phone. With Circle to Search, you can instantly find information on anything on your screen, while Note Assist and Generative Edit transform note-taking and photo editing with smart, intuitive features.
For gaming, the S25 Ultra is an absolute beast. The Snapdragon 8 Elite for Galaxy processor and its advanced cooling system ensure a smooth, lag-free experience even with the most demanding titles. Streaming media is a visual treat on the vibrant QHD+ AMOLED display.
As a tool for work and school, the S25 Ultra is incredibly versatile. The included S Pen makes note-taking and document signing a breeze, and the phone's powerful multitasking capabilities allow you to run multiple apps without a hitch.
In short, the S25 Ultra is a premium device for those who want the best performance and a glimpse into the future of AI-powered smartphones.
For gaming, the S25 Ultra is an absolute beast. The Snapdragon 8 Elite for Galaxy processor and its advanced cooling system ensure a smooth, lag-free experience even with the most demanding titles. Streaming media is a visual treat on the vibrant QHD+ AMOLED display.
As a tool for work and school, the S25 Ultra is incredibly versatile. The included S Pen makes note-taking and document signing a breeze, and the phone's powerful multitasking capabilities allow you to run multiple apps without a hitch.
In short, the S25 Ultra is a premium device for those who want the best performance and a glimpse into the future of AI-powered smartphones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Flop
on February 10, 2025
Posted by: Mmarch
from Washington
Expertise:Intermediate
I purchased this on pre order. I'll be returning this phone immediately. The phone has extreme overheating issues during charging. It's even overheating not charging or running any background apps while sitting on my couch. The battery also dies ridiculously fast. I'm disappointed because the phone is so expensive but also because I love the design of this phone. I absolutely love the swap back to a flat screen and edges. Hand feel is great. Ive had one of every new Samsung with the exception of 2 since my original s4 and I've never returned one or even been disappointed. Very sad.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, February 11, 2025
Hey there Mmarch, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not operating as expected or intended. We have provided a link to a troubleshooting guide to help you with the temperature of your device below. We have also shared a link to the Samsung Support Team to offer additional assistance and review options with you if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US