Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(26,972 Reviews)
Rating breakdown 26,972 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
513
2 Stars
144
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,189)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4
Some improvements, some not at all
on July 31, 2025
Posted by: Cherri
Overall, the phone seems to work well. It has plenty of space and takes great pictures.However, the voice to text feature is absolutely awful. It is less functional than the Samsung. I had from 7 years ago.
It throws in arbitrary punctuation, adding periods and commas in random places and never capitalizes the names of cities states, etc. It is really a pain to use.
It throws in arbitrary punctuation, adding periods and commas in random places and never capitalizes the names of cities states, etc. It is really a pain to use.
Response from Samsung USBy R&R Team, July 31, 2025
Hi Cherri, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and features of your device. We have provided a link to the Samsung Support Team to help you with the voice to text frustrations you are experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Bad worst that s21
on July 31, 2025
Posted by: Tu madre
Expertise:Expert
Useless and confusing settings for notifications for applications, bluetooth settings aswell .You samsumg made everything more complicated and stupid from my s21 I had
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, July 31, 2025
Hi there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know that upgrading to a new device with changes to the operating system can come with a learning curve that can cause frustration as you align the settings to your preferences. We have provided a link to the complete manual for your device to assist you at your convenience. We have also shared a link to the Samsung Support Team if you prefer assistance directly through chat. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
5
I've only had this great device a few day's.
on July 31, 2025
Posted by: Donthaveone
[This review was collected as part of a promotion.] I'm still getting everything set up on this. I haven't had a chance to explore Galaxy AI yet, but hope to do so very soon. The camera is fantastic, which is one reason I bought this. The fact this phone is designed to work with AI is another reason. The build quality is excellent as, Ive some to expect from Samsung. The sound quality is very impressive especially considering the size of the speaker. I watched a show via Fandago on this S25 Ultra, it's literally like having a miniature movie theater, with excellent screen, sound, and extremely smooth streaming and playback. I ordered a waterproof case for it as soon as I got home, sure it is already well protected, but never hurts to have more. I'm still learning about the S pen. I ve no doubt I'll be using it a lot. Great phone! Get one! I changed my carrier then upgraded to this at a very good price.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the phone, charging port bad
on July 31, 2025
Posted by: Hiseymp
[This review was collected as part of a promotion.] My charging port died on me within the first few months, but has been a great phone other than that
Value
4
Response from Samsung USBy R&R Team, July 31, 2025
Hi there Hiseymp, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important the full functionality of your device is to you every day. We have provided links to the Samsung Support Team and warranty information for your device if you are interested in resolving this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Very nice phone
on July 31, 2025
Posted by: Lnicon66
[This review was collected as part of a promotion.] Just getting started with it, but love all the new features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on July 31, 2025
Posted by: Wiscoguy
[This review was collected as part of a promotion.] My Samsung Galaxy Review – Loving the New AI Features & Overall Experience
I've been using Samsung Galaxy phones for years now, and honestly, they just keep getting better. Every time I think they’ve reached the peak, they surprise me again—and the latest models with all the new AI features are seriously impressive.
First Impressions & Design
Samsung has always been great when it comes to design and displays, but this year it feels extra polished. The screen is bright, super sharp, and really smooth. Whether I'm watching videos, scrolling social media, or gaming, everything just looks and feels amazing. The phone itself feels solid and premium in the hand, and I love the color options they’ve been doing lately—nice and classy.
Performance & Battery
Speed-wise, it’s everything you’d expect from a high-end phone—fast, responsive, no lag at all. Apps open instantly, multitasking is smooth, and gaming is a breeze. Battery life is solid too. I can easily get through a full day, even when I’m using it a lot. Charging is quick, and it doesn’t heat up like crazy either.
Galaxy AI – Surprisingly Useful
Now, the AI features are what really caught my attention. I was honestly a bit skeptical at first—thought it might be more of a marketing thing—but they’ve actually been super helpful.
Live Translate during calls is wild. I’ve used it a couple times when talking to relatives overseas and it worked shockingly well.
Generative photo editing is great for fixing little things in pi
Value
5
Written by a customer while visiting Samsung US
Posted by: KennyGolub
from Ocala, Florida
Expertise:Intermediate
Verified Purchase:Yes
This phone is fantastic. I'm not sure if it's Android or Samsung, but I continue to be impressed by all the things this phone is capable of. I have to watch videos constantly to keep learning. There is just too much to remember. I haven't been this impressed with a cell phone since they first became available.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Just hearing what the 25 ultra could do it was min
on July 31, 2025
Posted by: Web420
[This review was collected as part of a promotion.] Absolutely everything about this phone is so much better. To start the gaming just how characters move the way they look and sound. Nothing can compare to it. The camera blows all the other camera simply out of the water for sure. I've had my 25 ultra for about 4 months and I havent even begun to get into it and really check out all the features almost too excited. It would be nice if my Galaxy 25 ultra was simply a Galaxy AI this was we could do everything together because I could use the help and someone telling me when im doing something wrong or not. It's going to take a long time before I can go over just about everything on this phone but im going to try my hardest. I really think this is the only phone that ill ever need now. Don't need an upgrade this phone simply does Absolutely everything I need it to do and so much more.
Value
5
Written by a customer while visiting Samsung US