Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(14,461 Reviews)
Open Ratings Snapshot
Rating breakdown 14,461 reviews
5 Stars
12,479
4 Stars
1,564
3 Stars
257
2 Stars
82
1 Star
79
82%of customers recommend this product. 
(
475 out of 576
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
Good value
on September 4, 2025
Posted by: MrNick
Verified Purchase:Yes
This is a nice phone and takes good photos. The battery life is longer than my previous Samsung. Everything is going well with it.
I would recommend this to a friend!
Features
5 out of 5
5
Response from Samsung USBy R&R Team, September 5, 2025
Hey MrNick, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the appearance and usage of your device, and finding the camera so amazing, and the battery able to keep up with your usage during the day. Please, don't hesitate to reach out to us again any time you have questions or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Cannot delete AI garbage but I enjoy phone itself
on September 10, 2025
Posted by: David Calloway Jr
Verified Purchase:Yes
I despise AI bloatware, but, otherwise I like the S25 Ultra 1TB I bought. There is no way to delete the AI bloatware garbage that I see. Unfortuntately, just like Samnsung, Apple forces AI garbage down our throats with no way to delete it either. As far as the S25 Ultra I bought, itself, I llike the phone and am glad I now have a lot of hard drive space to download almost any app I want to download and save almost anything I want to save on it. If you want to buy this phone or nearly any other phone Samsung (and Apple, too, for that matter), just know there is no way to delete the AI garbage if you despise AI like I do.
Response from Samsung USBy R&R Team, September 11, 2025
Hello David Calloway Jr, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how important your device is to you every day, and we would love to help you have the best possible experience with your device. We have provided a link to the complete manual for your device to best align the settings to your preferences. We have also shared a link to the Samsung Support Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra Review: Samsung’s Smartest and Mo
on May 7, 2025
Posted by: Hashupic
The Samsung Galaxy S25 Ultra stands as Samsung's flagship for 2025, blending cutting-edge hardware with advanced AI features. Here's an in-depth look at its performance, design, and capabilities.
Response from Samsung USBy R&R Team, May 7, 2025
Hi there Hashupic, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how pleased you are with the usage of your new phone, and are finding so many amazing features of Galaxy AI to use every day. We have provided a link to the Samsung Support Team to offer additional assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great future
on July 22, 2025
Posted by: Elonmusk
from West Africa
Expertise:Beginner
Thanks to Samsung for all time help and support love it
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Gratitude
on May 8, 2025
Posted by: Anonymous
from Benin city, upper sokponba Jesus Christ
Wow, words are not enough to express my gratitude, exclusively awesome
I would recommend this to a friend!
Features
5 out of 5
5
Response from Samsung USBy R&R Team, May 9, 2025
Hello Samwizzy a1, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are so pleased with you new phone, and finding it to be awesome for a range of daily tasks. We have provided links to a few resources to help you further discover features and capabilities of your device, and answer any questions that may arise along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Pictires
on February 4, 2025
Posted by: CheChe
I absolutely love my S25. I am still exploring it and it takes amazing pictures.
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
The features are remarkable, the quality is great!
on February 7, 2025
Posted by: Jason60
The military discount and trade-in bonus offer a substantial discount on my Samsung Flip.
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Ai
on February 7, 2025
Posted by: Tanvir
Very hard working phone Super cool this is my dream phone thanks to Samsung for this phone
Written by a customer while visiting Samsung US
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