Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(20,843 Reviews)
Rating breakdown 20,843 reviews
5 Stars
17,930
4 Stars
2,265
3 Stars
393
2 Stars
117
1 Star
138
87%of customers recommend this product.
(
1,013 out of
1,165)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Love my phone!
on August 19, 2025
Posted by: Jez304
[This review was collected as part of a promotion.] Love the cameras, love the whole galaxy experience. The ai, the camera zoom, all of it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Keeps dropping calls and searching for network
on August 19, 2025
Posted by: Jrrrrr
[This review was collected as part of a promotion.] Mostly phone calls and streaming but keeps dropping calls and buffering. Not happy with phone!
Value
2
Response from Samsung USBy R&R Team, August 20, 2025
Hey Jrrrrr, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how important specific features of your device are to you every day, and we would love to help you troubleshoot at your convenience. We have provided links to articles to hep you with the speed, refresh rate, and connectivity of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if these matters continue with your device, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Above expectations.
on August 19, 2025
Posted by: Jaymoe
[This review was collected as part of a promotion.] Use my phone mainly for news and YouTube. Picture quality is great and the phone is super fast. Love the built in Galaxy AI to use for looking things up. I also find myself taking more pictures because of the great picture quality I get. Only negative is the non BT Stylus. Phone would be epic if that feature stayed. Overall it's a fantastic phone and certainly the kind of quality I would expect from the Galaxy S series.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is always the first choice
on August 19, 2025
Posted by: QwQ123
[This review was collected as part of a promotion.] I've always been impressed with Samsung's consistent innovation and commitment to aesthetics. Each year, their designs seem to push boundaries, offering sleek and modern looks. The way they market their products is also incredibly effective, always generating excitement. I truly appreciate the effort they put into creating a cohesive and appealing brand experience. Samsung has definitely won me over as a loyal customer with their high-quality products.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone, clear, fast and prepared for ai.
on August 19, 2025
Posted by: Zelhart
[This review was collected as part of a promotion.] This phone has been a huge upgrade from my galaxy note 9. Ai is great for planning, scheduling, and browsing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best smartphone
on August 19, 2025
Posted by: Rohit7
[This review was collected as part of a promotion.] The Galaxy S25 Ultra combines cutting-edge AI, an incredible camera, and premium design—easily one of the best phones of 2025
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone Galaxy AI features are nice
on August 19, 2025
Posted by: Xwareinn
[This review was collected as part of a promotion.] I use my s25 ultra for work and pleasure for gaming I do miss the Bluetooth features of the S-Pen although the Galaxy AI features are a nice bonus with the free subscription for a year I've been with the Galaxy phones usually the notes or the Ultra Series since the Note 5 a little disappointed on how much the price keeps going up without the addition of any significant new features and more often than not they do seem to take away useful features that already existed for no apparent reason
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung phones
on August 19, 2025
Posted by: Grammyof6
[This review was collected as part of a promotion.] I have loved all my samsung phones note 3,note 9,an now s25 ultra the whole phone is amazing the ease of use the ai capability the awsome camera to capture my grand kids the phones have all been very sturdy well built an have been so reliable an simple to use I will always love samsung line an will be avid user ))
Value
5
Written by a customer while visiting Samsung US