Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(14,462 Reviews)
Rating breakdown 14,462 reviews
5 Stars
12,480
4 Stars
1,564
3 Stars
257
2 Stars
82
1 Star
79
82%of customers recommend this product.
(
476 out of
577)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Great phone!
on July 11, 2025
Posted by: Emiiii
[This review was collected as part of a promotion.] I really have had a great time with this phone I love how you can play games and it won't glitch. The thing I love the most is the storage I can download a lot of games and do a lot of stuff with this phone. Overall I recommend the phone great features:)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is hands down the best phone.
on July 11, 2025
Posted by: Sausageguy
[This review was collected as part of a promotion.] I use my phone for everything. The camera is amazing and the display is mind blowing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great featured the camera is amaz
on July 11, 2025
Posted by: Studdy
[This review was collected as part of a promotion.] The Galaxy AI is amazing everything about it is great the camera the storage the size. I love it. I'm not really a Samsung fan but this is great. I love the Galaxi AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Huge leap from S20 Ultra
on July 11, 2025
Posted by: HoosierHawk
[This review was collected as part of a promotion.] I really love this phone. The performance is amazing. One UI 7 is great and a huge improvement, I find myself actually using it rather than loading a launcher. The transitions and animations are so fluid. There are also so many customizations and settings that I wouldn't even know where to begin to start. Another thing Galaxy AI is way better than default Gemini AI. This phone really is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Unexpected And?
on July 16, 2025
Posted by: Highdolla2025
[This review was collected as part of a promotion.] When I first order this phone I was so excited to have it for its great ai features that really blowed me away. Some of the things ai can really do for helping with daily activities. But I really thought it could do more like give directions and make me a spread sheet or a power point for some reason I either not going to the correct app or spot on the phone.
But really love tha ai. Now to talk about the amazing camera features are out of this world SICK and you could be tring to read something very small like those small letters in a watch that are really hard to read. Just take ur phone and camera and zoom into it about half way and BOOM you can read it.
Now my problem with the phone is the cell service is horrible I mean horrible it very hard to even get the service to work correctly like its bad it gets service for a short period and then outta no where boom service is completely gone and then Im sitting directly with 3 or 4 people all with different cell service providers all different and for some reason my phone is the only one losing service and then when I do get back into service is shows I have 5g data and when I try and use it. It doesn't work I literally have to restart my phone to get my data to work. & the wifi calling will not work try put address nope cell service provider that im not even using. And this is supposed to been the greatest phone ever and just I've seen cheaper phones actually perform better then my Samsung Galaxy S25 Ultra.
But really love tha ai. Now to talk about the amazing camera features are out of this world SICK and you could be tring to read something very small like those small letters in a watch that are really hard to read. Just take ur phone and camera and zoom into it about half way and BOOM you can read it.
Now my problem with the phone is the cell service is horrible I mean horrible it very hard to even get the service to work correctly like its bad it gets service for a short period and then outta no where boom service is completely gone and then Im sitting directly with 3 or 4 people all with different cell service providers all different and for some reason my phone is the only one losing service and then when I do get back into service is shows I have 5g data and when I try and use it. It doesn't work I literally have to restart my phone to get my data to work. & the wifi calling will not work try put address nope cell service provider that im not even using. And this is supposed to been the greatest phone ever and just I've seen cheaper phones actually perform better then my Samsung Galaxy S25 Ultra.
Value
3
Response from Samsung USBy R&R Team, July 16, 2025
Hi there Highdolla2025, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you have had an enjoyable time exploring the features and capabilities of Galaxy AI. We have provided a link to the full device manual to help you maximize your experience, and discover the full capabilities of your phone. We have also provided links to a few troubleshooting guides to assist you with the connectivity of your device to your carrier. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if your frustration continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 12, 2025
Posted by: Mrrodgers85
[This review was collected as part of a promotion.] Great phone had no problem since I had it. I have got it about 2 years ago it was worth the money.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
TOO MANY ISSUES
on August 14, 2025
Posted by: Superwoman
[This review was collected as part of a promotion.] IT used to take good photos but now even after cleaning everything over and over..horrible camera! Blurry, foggy, not good at all.
Fingerprint scans for unlocking, etc...HORRIBLE HORRIBLE!! I have 5 different fingerprints and they hardly ever work, same with Face Scan to unlock, but even after getting a brand new, expensive, nice screen protector and removing all dust, dirt, etc...it has only worked one time to get through the process to add a fingerprint (keeps failing/error messages), I finally got one fingerprint completed and saved, YET IT WON'T WORK TO UNLOCK!!! IT'S SO FRUSTRATING! Since day 1 of purchasing several months ago, I have had issues and many different ones that even the techs can't figure out or fix plus I know a lot about phones and can usually fix any, but not this phone or all the multiple problems. It's way too big for my average size female hands so it's hard to hold. Most of the time, the screen won't scroll or move , and the keyboard often either won't open or it won't let you type. Usually have to restart my phone several times a day, including to fix issues just mentioned. The S Pen is not good. Even under the tutorials and videos there is not really much you can do with it and it does not even write well at all or look like anything that you're actually trying to do is pretty much pointless plus it constantly comes out of the phone by itself. I thought I would love this phone I would not recommend it.
Fingerprint scans for unlocking, etc...HORRIBLE HORRIBLE!! I have 5 different fingerprints and they hardly ever work, same with Face Scan to unlock, but even after getting a brand new, expensive, nice screen protector and removing all dust, dirt, etc...it has only worked one time to get through the process to add a fingerprint (keeps failing/error messages), I finally got one fingerprint completed and saved, YET IT WON'T WORK TO UNLOCK!!! IT'S SO FRUSTRATING! Since day 1 of purchasing several months ago, I have had issues and many different ones that even the techs can't figure out or fix plus I know a lot about phones and can usually fix any, but not this phone or all the multiple problems. It's way too big for my average size female hands so it's hard to hold. Most of the time, the screen won't scroll or move , and the keyboard often either won't open or it won't let you type. Usually have to restart my phone several times a day, including to fix issues just mentioned. The S Pen is not good. Even under the tutorials and videos there is not really much you can do with it and it does not even write well at all or look like anything that you're actually trying to do is pretty much pointless plus it constantly comes out of the phone by itself. I thought I would love this phone I would not recommend it.
Value
2
Response from Samsung USBy R&R Team, August 15, 2025
Hey Superwoman, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We would love to help you resolve the frustrations you mention experiencing with your device. We have provided links to articles to help you with the camera, fingerprint reader, speed, and freezing of your device. If you are using a screen protector with your device, you may also want to enable the touch sensitivity setting to help you with the fingerprint reader. We have also shared a link to an article to help you integrate the redesigned S Pen features of your device in to your usage. We have lastly, shared a link to the Samsung Support Team and warranty information for help resolve these matters if they continue. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Posted by: Kris
from Pa
Expertise:Intermediate
Verified Purchase:Yes
Older features missing that made it easier to navigate. Nothing that big of an upgrade from 22.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US