Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(14,462 Reviews)
Rating breakdown 14,462 reviews
5 Stars
12,480
4 Stars
1,564
3 Stars
257
2 Stars
82
1 Star
79
82%of customers recommend this product.
(
476 out of
577)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Impressive phone, excellent product!
on March 21, 2025
Posted by: Wyliedog0621
[This review was collected as part of a promotion.] • The Samsung Galaxy S25 Ultra offers a refined design, powerful performance via the Snapdragon 8 Elite processor, and advanced AI features.
• Its impressive display and camera, particularly the 200MP main camera, are highlights.
• The Samsung S25 Ultra features Gorilla Glass Armor 2, a Snapdragon 8 Elite processor, and advanced AI capabilities like generative AI editing and live translation.
• It runs on a refined Android OS with One UI.
• The Samsung S25 Ultra boasts a high-detail 200MP main camera and improved 50MP ultra-wide lens with clearer macro shots.
• While 100x zoom quality is limited, AI enhances detail effectively.
• The S Pen and speakers are also highlighted for their quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Top Notch Phone
on March 22, 2025
Posted by: Originalmayz
[This review was collected as part of a promotion.] The phone is top notch. I've been a fan for all the note series since it's inception. I don't like that they eliminated the Bluetooth own connection but everything else is amazing. The seamless actions across apps is very important with all the different ways to take advantage of all the best features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on March 26, 2025
Posted by: Locovet
[This review was collected as part of a promotion.] Everything about this phone is awesome... camera, sound, operaring system... would not change it for anything.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Phone is great. All I need now are those AI Buds
on April 3, 2025
Posted by: Chillmodeg
[This review was collected as part of a promotion.] The titanium frame is awesome. All I need now are those AI Galaxy Buds Pro 3
Value
4
Response from Samsung USBy R&R Team, April 10, 2025
Hi there Chillmodeg, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how pleased you are with the usage of your new device, and finding the design to be so superior for your preferences. We have provided a linkt o the full device manual tohelp you fully discover the features of Galaxy AI and integrate them into your usage, and to the Samsung Support Team to help you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: jorgehmdias1
from Massachusetts
Expertise:Expert
Verified Purchase:Yes
Poor phone quality. The back casing is glued on. The phone is all plastic. The back and slidings should be make of metal
No, I would not recommend this to a friend.
Performance
2
Response from Samsung USBy R&R Team, June 16, 2025
Hi there Jorgehmdias1, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not meeting your expectations. The back side of the device is made of the material used to allow for wireless charging without interruption. The frame of the device is made of armor aluminum for enhanced durability. We do recommend protective cases on all devices to help ensure the durability from any accidental bumps and drops. We have provided a link to the Samsung Support Team if you are interested in exploring repair options for your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Not user friendly in tones messages bloatwear
on June 23, 2025
Posted by: Lacypride
from Wyoming USA
Expertise:Intermediate
Phone body is big but easy to handle. Cameras are amazing. Larger screen helps with texting and photos. AI is on everything and requires a lot of disabling. If thats your thing great, but why not leave it so that those of us that don't like it aren't forced into looking into the great beyond to turn it off? What sucks is the bloat of ringtones on the phone. If your deaf to certain tones and most of the ringtones have that tone it makes it hard to hear. I don't hold my phone at all times so vibration does nothing yet it is turned on for everything and requires you shut in off on each app. Plus changing notification sounds requires each app be opened and then go to the apps settings to change it. It use to be that smartwatch moved ringtones with contacts. Nope not anymore. Google is ok but I don't stay signed into it at all times. Yet working my phone requires requires it. Become samsung again. If I wanted Google dependent phone I would have bought one. Bring back Message+. Google messages isn't comparable at all.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
4
Response from Samsung USBy R&R Team, June 24, 2025
Hey there Lacypride, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how important specific features of your device are to you every day. We have provided a link to the full device manual to help you discover where the different settings are to help align them to your preferences. We have also provided a link to the Samsung Support Team to help answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: theFallenMarvel
from Indiana
Expertise:Intermediate
Verified Purchase:Yes
While having great camera features and bolstering the latest processor, everything else feels like it's the same or a step back in some cases. The S-Pen was downgraded, the rounded frame seems to give you less real estate with the screen, and it overall just doesn't feel like an upgrade. If you already have a S24 Ultra, hold on to it. This may be a solid choice if you are a couple of generations back, but then again, so is the S24 Ultra. 🤷🏿♂️
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
3
Value
3
Response from Samsung USBy R&R Team, July 8, 2025
Hey there TheFallenMarvel, we appreciate you taking time out of your day to share feedback on your Samsung Galaxy S25 Ultra. We understand how important it is to you to feel you have made a good investment in your chosen device. We have provided a link to an article to help you integrate the redesigned features of your S Pen in to your usage. We have also provided a link to the full device manual to help you discover new features and best align your device to your preferences. We have lastly, provided a link to the Samsung Support Team to offer assistance if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Why wouldn't you buy a S25 Ultra?!
on July 11, 2025
Posted by: Kandeelicious17
[This review was collected as part of a promotion.] Samsung Galaxy S25 Ultra – Top 5 Highlights in my opinion!🚀
Blazing Performance – The new Snapdragon 8 Gen 4 Elite makes everything faster, smoother, and more efficient.
Pro-Grade Camera – A 200MP main sensor with upgraded AI delivers stunning detail, low-light magic, and smart editing tools.
S Pen Built-In – Precise, responsive, and perfect for notes or creative work—though Bluetooth gestures are gone.
All-Day Battery – 5,000 mAh keeps you going strong with solid, efficient performance.
Premium Build & Display – Lighter titanium frame and a stunning AMOLED screen with ultra brightness and smooth 120 Hz refresh.
Verdict: A powerhouse flagship for creators, power users, and anyone who wants the best of Samsung.
Value
5
Written by a customer while visiting Samsung US