Best Buy - Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray

Average customer rating

4.8

(14,462 Reviews)

Rating breakdown 14,462 reviews

5 Stars

12,480

4 Stars

1,564

3 Stars

257

2 Stars

1 Star

82%of customers recommend this product.

(

476 out of 577

)

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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray

Customer Rating

Nice phone

on April 15, 2025

Posted by: Pat M

from Eastern Shore of Maryland

I love the larger screen but I'm still learning to use it. Very nice features.

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 15, 2025

Hi Pat M, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how much you are enjoying the large dislay size. We have provided a link to the full device manual below to help you with your exploration of the full capabilities. We have also shared a link to the Samsung Support Team to help answer any questions that may come up as you continue using your new device, or any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US

Customer Rating

Great features

on April 30, 2025

Posted by: Luv2Shop

I bought this a month, ago and I am so happy I did

No, I would not recommend this to a friend.

Performance

Design

Value

Response from Samsung USBy R&R Team, April 30, 2025

Hi there Luv2Shop, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the usage of your new phone, and finding so many features you are happy with every day. We have provided a link to the Samsung Support Team for your convenience, if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

Not that great.

on April 9, 2025

Posted by: I heart samsung

Expertise:Intermediate

Not excited, the phone is buggy. My s20 ultra was more reliable. I have the same service provider but consistently don't have service.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 9, 2025

Hi there I heart samsung, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important the reliable connection of your device to your carrier is to you for every day usage. We have provided a link to a troubleshooting guide to assist you with this experience at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this frustration continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

Great phone

on March 1, 2025

Posted by: 25ultra

[This review was collected as part of a promotion.] Great size for a screen. I can easily read my text and emails. Being able to multi task on the phone is awsome. Gemini is really great for talk respond on phone. I really like the picture capabilities of the phone. They come out way better than other phones

Value

Written by a customer while visiting Samsung US

Customer Rating

Absolutely amazing!

on May 15, 2025

Posted by: XthHaseoX

from Houston, Texas

Expertise:Expert

Absolutely flawless. There is an issue with the TTS on the One UI 7.0 update, though.

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, May 15, 2025

Hey XthHaseoX, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how much you are loving the features and capabilities of your phone. We have provided a link to the Samsung Support Team to assist you with the TTS matter you mention experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

Great features

on February 7, 2025

Posted by: Wormser

from Delaware

Expertise:Intermediate

I'm happy with the phone colors. I'm happy with the colors....

Features

Performance

Design

Value

Written by a customer while visiting Samsung US

Customer Rating

Love this phone!!

on February 15, 2025

Posted by: Meleightysix

[This review was collected as part of a promotion.] I love how all of the updates to this phone.Allow me to use it for work.School play travel everything!! I like using the audio eraser.The voice is text. The camera is amazing!

Value

Written by a customer while visiting Samsung US

Customer Rating

Not as good as the s22 ultra I upgraded from.

on February 16, 2025

Posted by: Hockeymum

[This review was collected as part of a promotion.] Expected longer lasting battery life. Miss the curved screen edges and setup of the my previous ultra 22.

Value

Written by a customer while visiting Samsung US

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