Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(21,098 Reviews)
Rating breakdown 21,098 reviews
5 Stars
18,105
4 Stars
2,296
3 Stars
408
2 Stars
129
1 Star
160
86%of customers recommend this product.
(
1,119 out of
1,298)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3
It's not Samsungs best
on August 11, 2025
Posted by: PJTXokay
[This review was collected as part of a promotion.] I don't like it much. I wish I had kept my note. The phone has a great camera. It has a lot of glitches in speed, sensitivity and AI features activating on it's own. It also has trouble with Bluetooth. It's nice to look at and has all the features and more.
Value
3
Response from Samsung USBy R&R Team, August 12, 2025
Hi there PJTXokay, we appreciate you taking time out of your day to share your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not operating as intended or expected. We would love to help you resolve your frustrations, and have the best possible experience with your device. We have provided links to articles to help you with the Bluetooth connection, speed, and additional features of your device including Galaxy AI. We have also provided a link to the Samsung Support Team to offer additional assistance if your frustrations continue, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This is all the horsepower I need and more
on August 11, 2025
Posted by: GalaxyPhoneUser
[This review was collected as part of a promotion.] The phone works wonderfully. It is like part of my brain and I rely on it.
The Galaxy AI features are interesting and convenient.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
El mejor teléfono
on August 11, 2025
Posted by: RobG02
[This review was collected as part of a promotion.] El Samsung Galaxy S25 Ultra es uno de los smartphones más completos y avanzados del momento. Brilla especialmente por su conjunto de funciones basadas en inteligencia artificial, su cámara extremadamente versátil y su autonomía sobresaliente. Su diseño refinado y poderosa potencia lo colocan entre los mejores Android de 2025.
Si priorizas innovación, rendimiento fotográfico y duración de batería, este dispositivo es una elección excelente. Solo considera si te importan aspectos como carga ultra-rápida, funciones avanzadas del S Pen o experiencia de sonido al máximo nivel.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Thought about all the great things to say about t
on August 11, 2025
Posted by: Galaxy2Explore
[This review was collected as part of a promotion.] Samsung hands down the best phone, I've ever had. When Samsung came out with the ultra 23, I end up buying 2 phones, tablet watch and earbuds. I would love to get the 25 but losing my job do to heath issues. Taking pictures of far away objects is my hobby. Lol
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features, sleek.
on August 11, 2025
Posted by: Dendee
[This review was collected as part of a promotion.] The new routines has been helpful for silencing my phone when i arrive at work. I've upgraded from the Note 10, so there has been a major performance upgrade mainly including the galaxy Ai and camera system. Only real thing I miss is the Bluetooth stylus for remote picture taking
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the performance of the 25 ultra.
on August 11, 2025
Posted by: Lucky13
[This review was collected as part of a promotion.] I love the 25 ultra. It is by far the best galaxy i have owned to date. I can play all the games I enjoy with no problem and great graphics. It is also very fast and has all kinds of Galaxy AI features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love phone
on August 11, 2025
Posted by: Thessalonians20
[This review was collected as part of a promotion.] Phone helps me in so many ways I can hear clearly. It has features that I never knew existed. Like my very best excellent camera which takes amazing pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This device changed my perception of AI assistants
on August 11, 2025
Posted by: Guero823
[This review was collected as part of a promotion.] My new s25 ultra is an upgrade from my old Galaxy S9. This new device is amazing I was apprehensive with all that new ai and all these features you know I figured that would just get in the way. But soon I found out that all these new features just made my device experience flow so much better. Samsung has always been my go-to for a phone I believe they are the leaders and mobile devices. And I would like to thank Samsung for making "Galaxy AI" making a quality device that helps you do things a lot smoother and better thanks again.
Value
5
Written by a customer while visiting Samsung US