Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(20,909 Reviews)
Rating breakdown 20,909 reviews
5 Stars
17,988
4 Stars
2,272
3 Stars
394
2 Stars
117
1 Star
138
87%of customers recommend this product.
(
1,014 out of
1,167)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Awesome Phone with Great Features
on August 11, 2025
Posted by: Blackguard
[This review was collected as part of a promotion.] This is a really big step up from the S21 Ultra! I've only had it a few days and haven't used the Galaxy AI much yet but what I have experienced, I liked.
The flat screen is absolutely awesome. I hated the edges on the old S21 Ultra. The S25 Ultra screen is bright and vibrant. Very responsive to touch. I don't mind the larger screen since my hands are large enough to use it one handed for the most part.
The CPU speed is fantastic. Game graphics are smooth and free flowing. Apps just pop right up immediately.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Had better
on August 11, 2025
Posted by: Kligrapp
[This review was collected as part of a promotion.] To be honest connectivity sucks the mobile data constantly crashes files randomly delete themselves and it's constantly changing system settings not to mention the recent security update absolutely is trash
Value
3
Response from Samsung USBy R&R Team, August 12, 2025
Hey Kligrapp, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We understand how important your device is to you, and needing specific functionality with your device. We have provided links to resources to help you troubleshoot the connection of your device to your carrier. We have also provided a link to the Samsung Support Team to offer additional assistance with the changing settings, and any additional frustrations you are experiencing. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
It's not Samsungs best
on August 11, 2025
Posted by: PJTXokay
[This review was collected as part of a promotion.] I don't like it much. I wish I had kept my note. The phone has a great camera. It has a lot of glitches in speed, sensitivity and AI features activating on it's own. It also has trouble with Bluetooth. It's nice to look at and has all the features and more.
Value
3
Response from Samsung USBy R&R Team, August 12, 2025
Hi there PJTXokay, we appreciate you taking time out of your day to share your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not operating as intended or expected. We would love to help you resolve your frustrations, and have the best possible experience with your device. We have provided links to articles to help you with the Bluetooth connection, speed, and additional features of your device including Galaxy AI. We have also provided a link to the Samsung Support Team to offer additional assistance if your frustrations continue, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This is all the horsepower I need and more
on August 11, 2025
Posted by: GalaxyPhoneUser
[This review was collected as part of a promotion.] The phone works wonderfully. It is like part of my brain and I rely on it.
The Galaxy AI features are interesting and convenient.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
El mejor teléfono
on August 11, 2025
Posted by: RobG02
[This review was collected as part of a promotion.] El Samsung Galaxy S25 Ultra es uno de los smartphones más completos y avanzados del momento. Brilla especialmente por su conjunto de funciones basadas en inteligencia artificial, su cámara extremadamente versátil y su autonomía sobresaliente. Su diseño refinado y poderosa potencia lo colocan entre los mejores Android de 2025.
Si priorizas innovación, rendimiento fotográfico y duración de batería, este dispositivo es una elección excelente. Solo considera si te importan aspectos como carga ultra-rápida, funciones avanzadas del S Pen o experiencia de sonido al máximo nivel.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Thought about all the great things to say about t
on August 11, 2025
Posted by: Galaxy2Explore
[This review was collected as part of a promotion.] Samsung hands down the best phone, I've ever had. When Samsung came out with the ultra 23, I end up buying 2 phones, tablet watch and earbuds. I would love to get the 25 but losing my job do to heath issues. Taking pictures of far away objects is my hobby. Lol
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features, sleek.
on August 11, 2025
Posted by: Dendee
[This review was collected as part of a promotion.] The new routines has been helpful for silencing my phone when i arrive at work. I've upgraded from the Note 10, so there has been a major performance upgrade mainly including the galaxy Ai and camera system. Only real thing I miss is the Bluetooth stylus for remote picture taking
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the performance of the 25 ultra.
on August 11, 2025
Posted by: Lucky13
[This review was collected as part of a promotion.] I love the 25 ultra. It is by far the best galaxy i have owned to date. I can play all the games I enjoy with no problem and great graphics. It is also very fast and has all kinds of Galaxy AI features
Value
5
Written by a customer while visiting Samsung US