Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(14,462 Reviews)
Rating breakdown 14,462 reviews
5 Stars
12,480
4 Stars
1,564
3 Stars
257
2 Stars
82
1 Star
79
82%of customers recommend this product.
(
476 out of
577)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Great phone
on July 13, 2025
Posted by: Memphis10
[This review was collected as part of a promotion.] I'm really not a phone person but this phone im very pleased with east to operate i can ask AI anything and love the widgets short cut and everything thanks shout out to my guy for telling me to go with this one
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Symphony of Seamlessness
on July 13, 2025
Posted by: Bayboy
[This review was collected as part of a promotion.] My Samsung Galaxy S25 Ultra Experience
As a Wastewater Plant Operations Supervisor, I value efficiency, and my new Samsung Galaxy S25 Ultra delivers on all fronts. This isn't just a phone; it's the core of a beautifully integrated ecosystem that genuinely enhances my daily life.
From the moment I picked up the S25 Ultra, its luxury and beauty were undeniable. The sleek design, the vibrant display—it's a testament to Samsung's commitment to craftsmanship. Every interaction feels smooth and refined.
What truly elevates this experience is the effortless synergy with my Samsung Buds Pro 3 and Samsung Classic Watch. The simplicity of their connection is astounding. My Buds Pro 3 snap into action instantly, ready to deliver crystal-clear audio. And my Samsung Classic Watch? It's the perfect companion, seamlessly mirroring notifications and controlling music. This convenience of having everything just a glance or tap away is something I truly value.
The S25 Ultra itself is a powerhouse, handling everything I throw at it with grace. From managing work schedules to unwinding with a session of The Sims 4, the performance is fluid and responsive. The camera system is a dream, capturing stunning photos of my beautiful bi-racial family—my wife Alysha, our twin boys Levi and Liam, and our sweet daughter Loclynn. I can't wait to capture moments with our newest little one, Lio, due this October.
As a Wastewater Plant Operations Supervisor, I value efficiency, and my new Samsung Galaxy S25 Ultra delivers on all fronts. This isn't just a phone; it's the core of a beautifully integrated ecosystem that genuinely enhances my daily life.
From the moment I picked up the S25 Ultra, its luxury and beauty were undeniable. The sleek design, the vibrant display—it's a testament to Samsung's commitment to craftsmanship. Every interaction feels smooth and refined.
What truly elevates this experience is the effortless synergy with my Samsung Buds Pro 3 and Samsung Classic Watch. The simplicity of their connection is astounding. My Buds Pro 3 snap into action instantly, ready to deliver crystal-clear audio. And my Samsung Classic Watch? It's the perfect companion, seamlessly mirroring notifications and controlling music. This convenience of having everything just a glance or tap away is something I truly value.
The S25 Ultra itself is a powerhouse, handling everything I throw at it with grace. From managing work schedules to unwinding with a session of The Sims 4, the performance is fluid and responsive. The camera system is a dream, capturing stunning photos of my beautiful bi-racial family—my wife Alysha, our twin boys Levi and Liam, and our sweet daughter Loclynn. I can't wait to capture moments with our newest little one, Lio, due this October.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone for video, being movies or games. Qua
on July 13, 2025
Posted by: Bricky
[This review was collected as part of a promotion.] quality effects for gaming and videos.
Can take some really sharp pics as well.
Can take some really sharp pics as well.
Value
4
Response from Samsung USBy R&R Team, July 17, 2025
Hey Bricky, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled that you are so pleased with the features and overall quality of your device. We have provided links to resources to help you further maximize your experience and discover the features of Galaxy AI, and answer any questions that may arise as you continue usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Top Notch Quality Smartphone for the Deaf and HOH
on July 14, 2025
Posted by: BlueQuoise7
[This review was collected as part of a promotion.] Have great features for the deaf or hard of hearing can depend on independently. Speech to text or text to speech. Have Transcribe features when you're in a meeting or a group conversation or when no closed caption provided. Very clear video can video call to communicate in sign language. Use S pen in handy to write a quick note. This is my best overall smartphone so far. Very happy with the product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great screen
on July 14, 2025
Posted by: Chronox
[This review was collected as part of a promotion.] The phone's display is absolutely stunning, with vibrant colors and incredible clarity that makes everything pop. Its camera system captures breathtaking photos and videos, even in challenging lighting conditions, showcasing impressive detail. The powerful processor ensures smooth performance, effortlessly handling demanding tasks and games without a stutter. The long-lasting battery life keeps you connected throughout the day, eliminating the need for frequent charging. Overall, it's a truly exceptional device, offering a premium experience that is hard to surpass.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
No Updates
on July 15, 2025
Posted by: Lifeofchaoss
[This review was collected as part of a promotion.] I have an unlocked S25 Ultra and NEVER get updates until they are a month old
Value
4
Response from Samsung USBy R&R Team, July 16, 2025
Hi there Lifeofchaoss, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand wanting to have the latest features, and most up to date security as well. We have provided a link to the Samsung Support Team if you would like to discuss this experience further, and see if any options are available for a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Great looking screen, vibrant
on July 16, 2025
Posted by: Trecool88
[This review was collected as part of a promotion.] Love this phone, the battery life is excellent, and navigating the phone is a pleasure, it's very responsive and everything runs as smoothly as butter. And it has plenty of horsepower under the hood if you like gaming!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great camera, great performance, mediocre battery
on July 16, 2025
Posted by: GodisGreat
[This review was collected as part of a promotion.] The Samsung S25 Ultra stands out with its excellent camera system, delivering sharp, detailed photos and vibrant colors in almost any lighting condition. Whether you're capturing landscapes or portraits, it consistently impresses.
In terms of overall performance, the phone handles most tasks smoothly — from multitasking to gaming. However, occasional hangs or stutters can disrupt the otherwise fluid experience, which may be a concern for power users.
One area where the S25 Ultra falls short is battery life. It’s serviceable for light to moderate use but tends to drain faster under heavy loads, making a midday top-up necessary for many users.
Despite these minor drawbacks, the S25 Ultra remains a solid flagship option, especially for photography enthusiasts.
Pros:
Superb camera performance
Smooth overall experience
Premium design and display
Cons:
Occasional system hangs
Mediocre battery life
Value
4
Response from Samsung USBy R&R Team, July 17, 2025
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are so pleased with the appearance and camera quality of your device. The intelligent battery is designed to maximize after a short period of usage when the device can adjust to your consumption habits. We have provided links to articles to help you do this manually if you continue to experience frustrations. We have also shared a link to an article to help you with the speed and occasional lag you mention experiencing with your device. Lastly, we have provided a link to the Samsung Support Team if these troubleshooting measures do not help you resolve your frustrations. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US