Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(7,156 Reviews)
Rating breakdown 7,156 reviews
5 Stars
6,120
4 Stars
845
3 Stars
113
2 Stars
39
1 Star
39
78%of customers recommend this product.
(
143 out of
184)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Great phone and features
on February 11, 2025
Posted by: Jarodm
from Washington
Expertise:Expert
So mush storage! And the pictures it takes are amazing! I think I habe been using the ai constantly to help me find things within the phone and screen grabbing from posts i see, it's super handy
This phone feels great in the hand. So far one of the only phones I an trying my best to keep out of a case due to the fact.
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Waiting for update
on February 11, 2025
Posted by: Ksmiles
[This review was collected as part of a promotion.] Nothing but issues so far. Transfer was a horrible experience. Previous device (Gal 23 ultra), back up did not transfer. It's been 5 days still not receiving all text messages. Im hoping it's a new phone and the need to be updated with fixes. Very disappointed.
Value
3
Response from Samsung USBy R&R Team, February 13, 2025
Hello Ksmiles, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We would love nothing more than to help you troubleshoot the frustrations you mention experiencing with your device. We have provided a link to a troubleshooting article to help you with the messages you mention. We have also shared a link to the Samsung Support Team to help you troubleshoot the software transfer and any additional frustrations you may be experiencing. We appreciate you being a Samsung customer. -Elizabeth
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
The ultra doesn't feel very ultra
on February 11, 2025
Posted by: Rdbrd97
[This review was collected as part of a promotion.] The inclusion of all the AI features sounds very compelling but after using the device I'm just not sold on it. Especially when the fine print says that you'll eventually start chaging for it. I still miss the 10x optical zoom that got downgraded. Cutting back on the abilities of the S-pen really feels like a downgrade. The wide angle lense is the best upgrade that was given to the Ultra's hardware but it just doesn't seem like enough.
Value
3
Response from Samsung USBy R&R Team, February 11, 2025
Hi Rdbrd97, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be when your device is not meeting your expectations, and we would love to help you. We have shared a link to a few articles to help you with the camera features and S Pen capabilities. We haev also shared a link to the Samsung Support Team if you have any additional questions about your Samsung products, or would like to share additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Far more superior than last year's model ultra
on February 11, 2025
Posted by: ZeroKool305
[This review was collected as part of a promotion.] Much more multitasking without lag incredible performance on the new chip and much more big screen way more better than 24 ultra my only down part is the S pen is no longer Bluetooth I will use it alot for photo taken picture beside that love the phone mucho thank Samsung team 😀
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This is not better that the S23 ultra
on February 11, 2025
Posted by: Texasrican123
[This review was collected as part of a promotion.] The pencil is not bluetooth connection, so is not able to take photo. The pictures look so nice but could be better if the pencil is able to take pictures
Value
3
Response from Samsung USBy R&R Team, February 12, 2025
Hi there Texasrican123, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know that it can take some time to adjust when some of your favorite features of your device have changed. We have provided a link to an article to help you discover the functionality of the redesigned S Pen. We have also shared a link to the full device manual to help you discover both voice and hand controls for your camera you can use for the functionality you seek. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It's a very good product
on February 11, 2025
Posted by: Nanno91
[This review was collected as part of a promotion.] Now, brief is great for keeping you informed with a summary throughout the day... audio erasure great for modifying video sounds. Overall the S25 Ultra is an excellent dystositive.. I recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best smartphone i have ever used
on February 11, 2025
Posted by: Claudiah3150
[This review was collected as part of a promotion.] So I have never owned a samsung ultra device, this is my first! I have had other samsung phones but never in ultra. The main reason why I waited to get 25 ultra is the shape& look of previous ultras, was not a fan of the boxy shape, the new shape feels so good in my hands does not feel entirely large or bulky. Love it! The camera quality is much better than my previous s23plus and I have already shot youtube videos with it. The crispness and clarity of the videos and photos are on another level and it is my new favorite filming device. I like the way I can customize alot if things and automate some functions, that's super cool. My kids can get creative with painting and drawing with the Spen..they take turns to do that! I really appreciate the innovation in this phone. Battery life is great too and i appreciate the large storage. The seamless actions across apps is magnificent because i can be on at keat 2 apps at the same time. I like the now brief icon as well i set it differently when i first got the phone but when i removed it i noticed how my homescreen looked like my s23 plus and i put it right back!Love my new s25 ultra 512gb as well as the free stuff I got with it. The power bank and the galaxy buds fe are so good.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The real Galaxy Phone for AI.
on February 11, 2025
Posted by: JayG721
[This review was collected as part of a promotion.] This Galaxy S25 Ultra is just built for customers like me who do their work tasks and their personal lives on their phone. As someone who sells electronics, the S25 Ultra is a multi-tasking king. The device seamlessly switches from app to app, while cross app actions can prep an text with vital links to my jobs website.
It's perfect for demoing the new Galaxy S25 features so that I can show off the Audio Eraser. Turn up or turn off elements of the audio in a video. Turn off distracting elements to suit your tastes.
Galaxy AI compliments my work flow by automatically transcribing audio messages to a transcription. I can translate across 20+ different languages so that language barriers get evicerated. Circle to Search let's me demonstrate the usefulness of a visual search or discover what cool song is playing in the background.
The phone is so fast that we don't wait for graphics. It's buttery smooth when scrolling websites, playing games, or apps. It supports the latest in Wi-Fi 7 and we get blazing speeds with fast connections.
Galaxy S25 Ultra blows the competition completely out of the water. You absolutely need to get your hands on the S25 Ultra. It's a shutup and take my money no brainer.
Value
5
Written by a customer while visiting Samsung US