Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(20,114 Reviews)
Rating breakdown 20,114 reviews
5 Stars
17,263
4 Stars
2,182
3 Stars
386
2 Stars
126
1 Star
157
86%of customers recommend this product.
(
1,090 out of
1,264)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Easy to use and perfect functions for everyday.
on November 22, 2025
Posted by: Eastenn31
[This review was collected as part of a promotion.] The ai is amazing and extremely helpful. Easy to use functionality all around and works great for every day use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Flagship That Feels a Step Ahead of Its Time
on November 28, 2025
Posted by: Abhijit Mahida
from Chicago, IL
Expertise:Expert
Verified Purchase:Yes
I recently upgraded to the Galaxy S25 Ultra 512GB, and it has genuinely exceeded my expectations in ways I didn’t anticipate. As someone who pays close attention to long term performance and real-world usability, this device has impressed me from day one.
The design feels premium without being flashy, and the balance in the hand is noticeably better than previous models. The display is on another level bright, sharp, and incredibly smooth. What stood out most to me, though, is the camera system. The improvements in low-light performance, clarity, and zoom stability are very real. Photos come out crisp and natural even when I’m shooting quickly.
Performance has been flawless so far. Apps open instantly, multitasking is seamless, and the battery comfortably lasts me through a heavy workday without worry. The extra storage (512GB) was absolutely worth it. I can shoot high-resolution photos and videos without constantly thinking about space.
Overall, this is one of those rare products that feels built for the future, not just for right now. I’m looking forward to seeing how it continues to perform over time, and I’d be happy to share more long-term insights if Samsung ever invites me to provide extended feedback.
Highly recommended for anyone who wants the best Samsung has to offer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Duc in Ultem
Verified Purchase:Yes
Seamless transfer of information from previous phone.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Lexi
Verified Purchase:Yes
I love the Galaxy series and I've had 6 Galaxy phones before this one. Only my last 2 have had this issue (23 and 25) where I doesn't automatically capitalize. It's weird because the 23 didn't have that issue the whole time. I also wish you could still change the notification sound for apps, not just specific contacts
I would recommend this to a friend!
Performance
4
Design
5
Response from Samsung USBy R&R Team, December 17, 2025
Hi Lexi, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have a new device that is not meeting your expectations in functionality. We have provided a link to the complete manual for your device to help you with the different keyboard setting options, and notification settings. We have also shared a link ot the Samsung Support Team to assist you if you prefer one-on-one assistance through chat. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: that_one
from Florida, Florida
Verified Purchase:Yes
Love my phone. Not liking the the fact that it gets hot. Only thing I don't like.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
5
Response from Samsung USBy R&R Team, January 14, 2026
Hey That_one, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are loving the usage of your device. We have provided a link to an article to help you troubleshoot the temperature of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you if this experience continues, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: Salman
Verified Purchase:Yes
it's really perfect phone for everyday and digital content creator ,, amazing results thanks Galaxy
Response from Samsung USBy R&R Team, January 15, 2026
Hey Salman, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how perfect you are finding this device for your needs and content creation every day. We have provided a link to the Samsung Support Team to assist you if you have any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: K Dub
Expertise:Intermediate
Verified Purchase:Yes
Upgrades since my S22 Ultra are impressive- flat anti reflective screen, brighter, better AI, WiFi7, etc. I just wish when phones were mirrored that most of my accounts kept the log in info also (could do multi step verification if that is the concern). Great price and value.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 23, 2026
Hey there K Dub, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how impressive you are finding this device, and that you are finding it a great upgrade from your previous device. We have provided links to the full manual for your device, and to the Samsung Support Team to help you best align the settings to your preferences including the security. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
SandieCannons
on January 24, 2026
Posted by: meemee
help me secure my account I i need help with fun protection
Written by a customer while visiting Samsung US