Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(14,463 Reviews)
Rating breakdown 14,463 reviews
5 Stars
12,481
4 Stars
1,564
3 Stars
257
2 Stars
82
1 Star
79
82%of customers recommend this product.
(
476 out of
577)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Posted by: Abe T
from Orange, CA
Expertise:Expert
Verified Purchase:Yes
My S23 Ultra was much better performing during low light for photos and video. The design for the phone is good but performance is massively underwhelming. I got to be honest, I should have waited for the S26 Ultra maybe. I wanted to like this phone too.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
2
Response from Samsung USBy R&R Team, June 23, 2025
Hi there Abe T, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not meeting your expectations. We have provided a link to an article to help you adjustl the settings and features of your camera to capture those stunning night photos you are seeking. We have also shared a link to the Samsung Support Teamt o offer additional assistance if this continues, or you have any further frustrations you are experiencing. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Samsung Community
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Facebook
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone, I just love it
on June 21, 2025
Posted by: Zai0304
[This review was collected as part of a promotion.] I've been with this brand since Samsung S9, upgrading every year so I can use the amazing features it brings with each upgrade and will continue to do so. Thank you for the hard work you guys do to make customers happy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product has very cool features.
on June 21, 2025
Posted by: Arson918
[This review was collected as part of a promotion.] The Galaxy ai is very impressive and hands free is the best. I use this device daily through work school and motocross I don't think anything other device would be able to keep up with me..
Value
3
Response from Samsung USBy R&R Team, June 23, 2025
Hey Arson918, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the usage and features of your new device. We love that you are finding this device such a great value every day and that it is keeping up with all of your needs so well. We have provided a link to the Samsung Support Team to offer assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Insanely perfect
on June 22, 2025
Posted by: Smitty
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a fantastic phone for anyone who wants the absolute best Android has to offer.
Stunning Screen: The display is incredibly bright, vibrant, and smooth – perfect for everything from watching videos to Browse.
Top-tier Performance: This phone is super fast, handling all your apps and games without a hitch thanks to its powerful new processor.
Amazing Cameras: It takes incredible photos and videos, even in challenging light, with a versatile setup including a huge 200MP main camera.
Great Battery Life: You'll easily get a full day (and often more) on a single charge.
S Pen & Galaxy AI: The built-in S Pen is super handy for notes and creativity, and the new Galaxy AI features are genuinely useful.
Premium Design: It looks and feels high-end with its durable titanium build.
Keep in mind:
It's a premium phone with a premium price tag.
You'll need to buy a charger separately.
If you're upgrading from an older phone or just want the ultimate Android experience, the S25 Ultra is definitely worth considering.
Stunning Screen: The display is incredibly bright, vibrant, and smooth – perfect for everything from watching videos to Browse.
Top-tier Performance: This phone is super fast, handling all your apps and games without a hitch thanks to its powerful new processor.
Amazing Cameras: It takes incredible photos and videos, even in challenging light, with a versatile setup including a huge 200MP main camera.
Great Battery Life: You'll easily get a full day (and often more) on a single charge.
S Pen & Galaxy AI: The built-in S Pen is super handy for notes and creativity, and the new Galaxy AI features are genuinely useful.
Premium Design: It looks and feels high-end with its durable titanium build.
Keep in mind:
It's a premium phone with a premium price tag.
You'll need to buy a charger separately.
If you're upgrading from an older phone or just want the ultimate Android experience, the S25 Ultra is definitely worth considering.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Wish it had the Bluetooth pen
on June 24, 2025
Posted by: Leej2003
[This review was collected as part of a promotion.] I use this device for many things. I love the AI help with streaming homework and DIY projects.
Also, just a random conversations with ai on every day, things such as fixing computer networking systems and when does the nfl season start
Value
4
Response from Samsung USBy R&R Team, June 24, 2025
Hi there Leej2003, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are finding your device so useful for a range of daily tasks and questions. We have provided a link to the Samsung Support Team for your convenience to answer any questions that may come up about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Worse than S23 Ultra,no AI benefit
on June 24, 2025
Posted by: DontlikeS25
[This review was collected as part of a promotion.] Worse than S23 Ultra, dont see the AI benefit. Wallet wont work
Value
3
Response from Samsung USBy R&R Team, June 25, 2025
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that upgrading to a new device can take adjustment time, and that frustration can occur when you are not having your expectations met with the functionality. We have provided a link to an article to help you with the features of your Samsung Wallet. We have also shared a link to the Samsung Support Team to offer additional assistance if this frustration continues, and offer additional assistance with any additional matters you are experiencing. We appreciate you being a Samsung customer. -Elizabeth
Use Samsung Wallet on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001347/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use Samsung Wallet on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001347/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Unit meets expectations
on June 26, 2025
Posted by: Tnlam197
[This review was collected as part of a promotion.] It is great with my everyday app, and I like the read the screen feather in Galaxy AI. It is a solid choice
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my S25 Ultra
on July 1, 2025
Posted by: PC2025
[This review was collected as part of a promotion.] I love my S25 Ultra. It has been a great phone. I have had S22 ultra and S24 plus. All phones have been great. My S25 ultra has been amazing so far. It is fast and quickly loads all my stuff. I like how easy it is navigate. My battery charge last long for how much I use my phone.
Value
5
Written by a customer while visiting Samsung US