Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(14,207 Reviews)
Rating breakdown 14,207 reviews
5 Stars
12,270
4 Stars
1,530
3 Stars
250
2 Stars
82
1 Star
75
81%of customers recommend this product.
(
421 out of
517)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3
Take great pictures ..but there's a drawback
on August 22, 2025
Posted by: Goldilocks
[This review was collected as part of a promotion.] I love the high quality of pictures it takes however the phone rather dies quickly from being fully charged . Also, theres some connection issue on the charging port, it keeps disconnecting when im using the brand new original Samsung parts. Quite disappointing
Value
3
Response from Samsung USBy R&R Team, August 22, 2025
Hi Goldilocks, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with the usage of your camera with your new device, and we would love to help you troubleshoot the features that may be causing frustration for you. We have provided links below to resources to help you maximize the battery life of your device, and ensure it charges as intended when plugged in to power. We have also shared a link to the Samsung Support Team if these experiences continue with your phone, or you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
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Samsung Community
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Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Very good phone, many things have improved, I hope
on August 22, 2025
Posted by: Alfred
[This review was collected as part of a promotion.] It is better than I expected, so many good things that are useful for everyday life, like the Galaxy AI, it is the best I have ever tasted.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Everything is great but after the edge ie removed
on August 22, 2025
Posted by: SamsungBM
[This review was collected as part of a promotion.] It feels different and also feels heavy.... I have been using samsung phones from s8/10/22 U and now 25 U. User experience is improving but between these models i felt s10 phone fits perfect in the hand after that all the ultrasound are huge and heavy.... hopefully samsung will plan to bring smaller phone with all the features ultra got
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A productive powerhouse!
on August 22, 2025
Posted by: Alltherage
[This review was collected as part of a promotion.] This phone has been an absolute blast to use ! I upgraded from the Note 20 ultra and have been very impressed so far. The battery is great and this phone is powerful enough to run many programs at once. It will easily take some of the best videos and pictures on the market hands down. The Galaxy Ai is very impressive as well! From learning languages to creating images you name it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Almost Perfect
on August 22, 2025
Posted by: LocdN85
[This review was collected as part of a promotion.] Based on the provided review, here is an expanded and rewritten version focusing on the key points and adding detail to create a more comprehensive product review.
Samsung Galaxy S25 Ultra: A Near-Perfect Smartphone, Awaiting a Smarter Future
The Samsung Galaxy S25 Ultra is a testament to what a flagship smartphone should be. It takes the best of what Samsung offers and refines it into a device that feels polished, powerful, and truly phenomenal in almost every respect. From its stunning display to its pro-grade camera system and enduring battery life, the S25 Ultra is a clear A+ in the current market. However, in an era where AI is becoming the new frontier of user experience, it stands on the cusp of greatness, with the potential for even deeper AI integration being the only notable room for improvement.
A Marvel of Design and Display
Holding the Galaxy S25 Ultra is an experience in itself. The design is both premium and ergonomic, striking a perfect balance between a sleek aesthetic and comfortable handling. The device feels substantial and durable, a confidence-inspiring piece of technology.
The screen, however, is where this phone truly shines. It's nothing short of breathtaking. The Dynamic AMOLED display produces colors that are vibrant and true-to-life, with deep, inky blacks and brilliant whites. Whether you're streaming high-resolution videos, scrolling through photos, or simply navigating the interface, the visual experience is a feast for the eyes.
Samsung Galaxy S25 Ultra: A Near-Perfect Smartphone, Awaiting a Smarter Future
The Samsung Galaxy S25 Ultra is a testament to what a flagship smartphone should be. It takes the best of what Samsung offers and refines it into a device that feels polished, powerful, and truly phenomenal in almost every respect. From its stunning display to its pro-grade camera system and enduring battery life, the S25 Ultra is a clear A+ in the current market. However, in an era where AI is becoming the new frontier of user experience, it stands on the cusp of greatness, with the potential for even deeper AI integration being the only notable room for improvement.
A Marvel of Design and Display
Holding the Galaxy S25 Ultra is an experience in itself. The design is both premium and ergonomic, striking a perfect balance between a sleek aesthetic and comfortable handling. The device feels substantial and durable, a confidence-inspiring piece of technology.
The screen, however, is where this phone truly shines. It's nothing short of breathtaking. The Dynamic AMOLED display produces colors that are vibrant and true-to-life, with deep, inky blacks and brilliant whites. Whether you're streaming high-resolution videos, scrolling through photos, or simply navigating the interface, the visual experience is a feast for the eyes.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Constant restarts
on August 22, 2025
Posted by: JayTray
[This review was collected as part of a promotion.] Excellent device when it's working. Phone randomly restarts 5-10 times a week since receiving it. Completed my own troubleshooting and with support, complete device resets, tried in safe mode, avoided restoring from a backup even.
Value
1
Response from Samsung USBy R&R Team, August 22, 2025
Hello JayTray, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how important the uninterrupted usage of your phone is to you every day, and we would love to offer additional assistance. We have provided a link to a troubleshooting guide you may not have attempted as of yet. We have also provided a link to the Samsung Support Team and to your warranty information for further assistance if you prefer. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
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Samsung Community
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Samsung Warranty
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Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Powerhouse Phone, Best of Best
on August 22, 2025
Posted by: Sugi97
[This review was collected as part of a promotion.] I'm often asked about phone brands and phone models by friends, family, and colleagues. When asked what phone I would recommend to people, I always turn to the 25 Ultra! It's got a big screen and yet still feels good in the hand. Storage, audio, and camera quality are not sacrificed on it like other phones I've seen. You get all the bells and whistles you could possibly need, including Galaxy AI for photos and messaging. And the color themes available are such beautiful blues and silvers, you can't help but fall in love with this powerhouse. Samsung Smart Switch makes it easy to keep absolutely everything you need or want from your old phone, too! I cannot recommend this phone enough.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra
on August 22, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] After using it for 6 months, I don't have much complaints about it for my daily use. From time to time I'll have to restart the phone due to some apps malfunctioning such as sound is still playing when app is forced closed.
Value
5
Written by a customer while visiting Samsung US