Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(14,039 Reviews)
Rating breakdown 14,039 reviews
5 Stars
12,114
4 Stars
1,522
3 Stars
247
2 Stars
82
1 Star
74
81%of customers recommend this product.
(
419 out of
515)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Greatest phone ever
on August 20, 2025
Posted by: DonMega
[This review was collected as part of a promotion.] I love my new S25 ultra. I love how big the screen is and I love how powerful it is. I love the Galaxy AI that's built into my phone and it makes my life so much easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone
on August 20, 2025
Posted by: PauPau
[This review was collected as part of a promotion.] I absolutely love my new Samsung phone! The design is sleek, the display is stunning, and the performance is lightning fast. What really makes it stand out is Galaxy AI—it has completely changed how I use my phone every day. From quick translations when I need them, to photo editing that makes my pictures look professional, to smart text assistance that saves me time, Galaxy AI makes everything easier and more fun.
I use my phone for streaming, gaming, taking tons of photos and videos of my family, and keeping up with work and fitness. No matter what I’m doing, it runs smoothly and feels reliable. The battery life is also impressive and lasts me through busy days without worry.
This is hands down the best phone I’ve ever owned, and I recommend it to anyone who wants the best mix of power, features, and smart AI tools.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Problems from the start
on August 20, 2025
Posted by: Frustrated
[This review was collected as part of a promotion.] My new S25 Ultra has had problems from the start. It won't complete the biometrics it won't recognize fingerprint or face. The worst is that it keeps saying I have no service and limits me to only emergency calls. Right in the middle of a call it drops and does this. I hope I can get this figured out soon
Value
2
Response from Samsung USBy R&R Team, August 20, 2025
Hello there, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We would love to help you resolve the frustrations you mention experiencing with your device. We have provided links to articles to help you with the biometrics and connectivity of your device. We have also shared a link to the Samsung Support Team if these frustrations continue, or you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra for the win!
on August 20, 2025
Posted by: BrittanyP
[This review was collected as part of a promotion.] After I purchased my first Samsung Galaxy Ultra, I fell in love! It's features opened my world up to new creativity I can utilize in daily and work life.
I upgraded from a Samsung Galaxy S21 Ultra to the new S25 ultra and it did not disappoint! My by far favorite feature is the cameras. I love the fact I can take pictures day or night and they turn out STUNNING! My other favorite features include the long battery life, fast processing speeds, and the stylus.
I do online advertising for my company. The stylus allows me to deliver grade A work with the programs I use on my phone. Making work easy, fun, and on hand.
Now with Galaxy AI I'm able to take my creativity a little farther with inspiration AI provides.
I could sit here and brag about other features it has, but they best way to learn and enjoy something is for it to be right there in front of you.
You won't be disappointed!
I upgraded from a Samsung Galaxy S21 Ultra to the new S25 ultra and it did not disappoint! My by far favorite feature is the cameras. I love the fact I can take pictures day or night and they turn out STUNNING! My other favorite features include the long battery life, fast processing speeds, and the stylus.
I do online advertising for my company. The stylus allows me to deliver grade A work with the programs I use on my phone. Making work easy, fun, and on hand.
Now with Galaxy AI I'm able to take my creativity a little farther with inspiration AI provides.
I could sit here and brag about other features it has, but they best way to learn and enjoy something is for it to be right there in front of you.
You won't be disappointed!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on August 20, 2025
Posted by: Ginger23
[This review was collected as part of a promotion.] Love this phone it's the best thing ever so convenient
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on August 20, 2025
Posted by: Mickhadbest
[This review was collected as part of a promotion.] Very good quality when I watch netlfix movies. And take good photos and good quality sound. I love samsung galaxy phone. Ive been a samsung lover as far as I remember. Highly recommend this product.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Nice phone. Loaded with features
on August 20, 2025
Posted by: Cdeb2x
[This review was collected as part of a promotion.] I love this phone. Camera is great. U can tell the clarity increases when u use 200mp camera in daylight. 512gb storage makes me feel as I can use phone forever
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
If you're looking for the absolute best , you've f
on August 20, 2025
Posted by: 906Vin
[This review was collected as part of a promotion.] Not enough room to really mention any specific qualities that I like more than others but using Galaxy AI has been a huge Time saver when it comes to what otherwise would take a great deal of time to manually complete. I've always been a Galaxy Note kind of guy so this phone sits right up there with my love for the note series. The camera though is unbelievably versatile and does a wonderful job. A previously was using a s21 ultra before upgrading to the s25 ultra and at that point it was because of the camera experience and that they added pen support. So the s25 ultra is sort of a dream device. The only quibble I have is the same as every other person in wishing they had put a larger battery in. But I get over a day's use easily and have my battery charging restricted to 80% to maximize the longevity of my battery health.
Value
5
Written by a customer while visiting Samsung US