Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(14,037 Reviews)
Rating breakdown 14,037 reviews
5 Stars
12,112
4 Stars
1,522
3 Stars
247
2 Stars
82
1 Star
74
81%of customers recommend this product.
(
419 out of
515)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Best phone ive ever had
on August 20, 2025
Posted by: Platinumstatus
[This review was collected as part of a promotion.] So i dont normally do reviews i do however read reviews on almost everything I buy. That being said im not affiliated with Samsung at all other than just a satisfied, happy customer. The s25 ultra is actually the first phone I've ever bought as soon as it was released. Ive always had 2 to 3 models prior to the newest. This one somehow though, drew me into it. And i must say im glad it did. First and foremost the camera( cameras rather) on this phone, are phenomenal! There's so many options, lenses, great photo opportunities with this phone! It even has some sort of lens for astrophotography! Does the adjustments for you. And let me mention the a.i here quick. Wasnt too sure about it at first but after using it, its a definite yes! Really great phone, not gonna lie! I have no complaints at all!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
a phone that could've been perfect
on August 20, 2025
Posted by: simplyacooluncle
[This review was collected as part of a promotion.] i really wanted to love this phone.
& that's not to say it isn't a great phone, because it is. it could've been perfect though.
i have been always been a huge galaxy fan, especially since the s6 edge came out. awesome features, love the ai features especially when it comes to editing photos & such.
however, it seems like every year we get less & less. no charging brick, no headphone jack, no sd card slot (which why, even?), oh, & also, removing the spen features from before. i personally really enjoyed using some of those, & did so every day. admittedly tho, one of the major gripes i have, i can't even mention here, because of the rules. would absolutely love to address it tho. as not only did it actually feel personal, even tho technically, no it wasn't. but it does majorly affect whether or not I'll be upgrading to the next galaxy when moving forward. as i stated before however, this is a really nice phone, & yes i would recommend it. i really hope things keep getting better & better moving forward.
(also, bringing back some of the best features would be really nice).
here's to hoping when moving forward with newer models, we don't continue with the trend of getting less while paying more).
this has simply been as honest a review as possible, without being biased.
& that's not to say it isn't a great phone, because it is. it could've been perfect though.
i have been always been a huge galaxy fan, especially since the s6 edge came out. awesome features, love the ai features especially when it comes to editing photos & such.
however, it seems like every year we get less & less. no charging brick, no headphone jack, no sd card slot (which why, even?), oh, & also, removing the spen features from before. i personally really enjoyed using some of those, & did so every day. admittedly tho, one of the major gripes i have, i can't even mention here, because of the rules. would absolutely love to address it tho. as not only did it actually feel personal, even tho technically, no it wasn't. but it does majorly affect whether or not I'll be upgrading to the next galaxy when moving forward. as i stated before however, this is a really nice phone, & yes i would recommend it. i really hope things keep getting better & better moving forward.
(also, bringing back some of the best features would be really nice).
here's to hoping when moving forward with newer models, we don't continue with the trend of getting less while paying more).
this has simply been as honest a review as possible, without being biased.
Value
3
Response from Samsung USBy R&R Team, August 20, 2025
Hey Simplyacooluncle, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear you are overall pleased with the usage of your new phone, and we would love to help you with the features causing frustration and help you fully love your phone. We have provided a link to an article to help you with the redesigned features of the S Pen for your device. If you prefer wired headphone over Bluetooth options, you can still use your favorite wired headphones plugged in to your charging port with a USB-C to headphone jack adapter. The removal of the usage of the micro SD card is to help enhance the durability and water resistance of your device, however you can use cloud based storage expansion options if the storage of your device is insufficient for your needs. We have lastly shared links to the manual for your device and to the Samsung Support Team to assist you in fully exploring your device, and answering any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best of the best!
on August 20, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] The S25 ultra is one of the best phones that I've ever used. From the camera to the battery life, it's almost untouched. I'm coming from having multiple phones from different brands as well as being a long time Samsung user from the original Galaxy. It's amazing to see how far the company has come.
There are only two things that this phone needs, better cameras and better battery life. The camera's are great but I feel the hardware is outdated. All cameras need a refresher. Especially selfie camera. In this social media driven times, we need the best of the best to capture those one of a lifetime moments. I feel that Samsung is one of the best but with a refresher, they will be untouchable. Battery life is good, but it could be slightly better. A little optimization and tweaks would do the trick or a 6000 mah silicone carbon battery would work too.
Galaxy AI is a beast! I've tried AI on other phones and they don't cut it at all. The noise cancelling alone that we're able to do while editing videos is amazing. I use this feature constantly. As well as circle to search and using circle to search for translation. It's amazing and saves so much time. On other phones, you have to screenshot then copy the text, put it into an app, then translate. Samsung makes everything so much easier with the press of a button.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Just keeping up
on August 20, 2025
Posted by: ETC1990
Just didn't know I had some reward, just points until now.Now, thank you guys for helping me
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on August 20, 2025
Posted by: ericzh
[This review was collected as part of a promotion.] Super smooth system, great screen quality, gets bright enough for good HDR representation, camera is good enough, not amaizng, galaxy AI is fun to use for editing photos, overall a great phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this device
on August 20, 2025
Posted by: Dennis400
[This review was collected as part of a promotion.] I have had a lot of flagship phones and most have satisfied options but this is the first time I can say that I have no complaints about this device. The cameras are amazing, the AI is helpful when you want and gets out of the way when you don't, the screen is crystal clear and extremely bright with almost no glare or reflections (almost like e ink in direct sunlight), the processor gives you zero wait times and the memory will let you keep more programs open then you will ever need and the pen keeps me coming back every other year.
My only complaint is that they removed the SD card slot. There's NO good reason for that.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect in every way
on August 20, 2025
Posted by: CodeConjuror80
[This review was collected as part of a promotion.] Samsung has outdone themselves!! The phone is perfect and integrates seamlessly with Galaxy AI! Absolutely perfect!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on August 20, 2025
Posted by: Bojihawk
[This review was collected as part of a promotion.] Solid improvement from my previous S22 Ultra. Great camera, as well.
Value
5
Written by a customer while visiting Samsung US