Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(14,464 Reviews)
Rating breakdown 14,464 reviews
5 Stars
12,482
4 Stars
1,564
3 Stars
257
2 Stars
82
1 Star
79
82%of customers recommend this product.
(
476 out of
577)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Very pleased with my new Samsung Galaxy S25 ultra.
on April 29, 2025
Posted by: ARVs Galaxy
from Phoenix, AZ
Expertise:Intermediate
Just enabled my new Samsung Galaxy S25 Ultra unlocked phone. It was such a breeze. Beautiful phone. I'm stuck on Samsung products. I've had all of the Samsung Ultra phone models for about the last 5 years. I love the style of the phone, it's options and it's overall quality. Thank you Samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 30, 2025
Hey ARVs Galaxy, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with your new phone, and that you found the inital setup and usage to be so easy. We have provided a link to the full device manual if you are interested in further exploring the features of your device including Galaxy AI. We have also provided a link to the Samsung Support Team to help answer any questions that may arise as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
Product for my kids
on May 1, 2025
Posted by: Unique Euphoria
Bought it for my family kids enjoy playing games on it.
Response from Samsung USBy R&R Team, May 6, 2025
Hi Unique Euphoria, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing that this phone hasb een such a value for your family, and that your kids enjoy using the device for their gaming. Please, reach out to us again any time with questions or to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Camera
on May 5, 2025
Posted by: Laradoboogie
Expertise:Intermediate
Just got one also LUV IT ❤️ great features with me 24/7
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy R&R Team, May 6, 2025
Hey Laradoboogie, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how much you love your new device, and are finding it such an amazing daily driver for your needs. Please, reach out ot us again any time with questions or to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Looks great
on May 16, 2025
Posted by: Jay K
from california
Expertise:Intermediate
Finally received and unboxed the S25 Ultra grey. It seems slighter lighter and thinner than I thought. Not that big. Love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 16, 2025
Hi Jay K, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the inital usage and experience with your device, and that it is surpassing your expectations. We have provided resources to help you further explore your device, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3
Not impressed
on May 26, 2025
Posted by: Kim H
Expertise:Expert
Bring back the S pen feature to take pictures and also the feature to swipe the phone to take pictures instead of having to use the volume and power button. If you bring those features back the phone would be awesome.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
5
Response from Samsung USBy R&R Team, May 27, 2025
Hi there Kim H, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how important specific features of your device are to you including being able to take photos from a distance. We have provided a link to the full device manual that will highlight the usage of hand gestures and voice commands you can also use with the camera of your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Shelly L King
from Michigan
Expertise:Expert
Verified Purchase:Yes
I absolutely love it . Its fast and the camera takes wonderful pictures.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 28, 2025
Hey Shelly L King, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are and how much you ar eloving capturing so many amazing photos and videos with your new phone. We have provided a link to the full device manual to help you discover the features of Galaxy AI that can help you further enhance your experience with the camera of your device. We have also shared a link to the Samsung Support Team to answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Andy
Expertise:Intermediate
Verified Purchase:Yes
Battery is weak. After full charge drops to single digits by end of the night without high usages or streaming. The phone overall is great.
Response from Samsung USBy R&R Team, May 28, 2025
Hi Andy, thank youf or sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the capabilities and features of your new phone. The battery life should maximize automatically after a short period of usage, and adjustments to your specific consumption. If this is not your experience, we have provided links to a few troubleshooting guides to further assist you. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues or you have any questions. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Posted by: Simplyislandgal242
from Orlando Florida
Expertise:Intermediate
Verified Purchase:Yes
I've always liked Samsung products so I am very pleased with my new Samsung s25 Ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US