Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(13,991 Reviews)
Rating breakdown 13,991 reviews
5 Stars
12,072
4 Stars
1,516
3 Stars
247
2 Stars
82
1 Star
74
81%of customers recommend this product.
(
418 out of
514)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
The s25 camera has high quality video recording
on August 20, 2025
Posted by: Gio902
[This review was collected as part of a promotion.] Just got my new Galaxy s25 ultra and wow great job Samsung. Best feature for me has to be the Galaxy AI is awesome let me tell you its so helpful with everyday tasks especially when you need a fast answer to anything you can think really all you have to do is ask and you shall have the answer just like that super fast and convenient.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the camera and other features
on August 20, 2025
Posted by: Drkwolf69
[This review was collected as part of a promotion.] Love the videos and photos this thing takes. Really enjoy the AI capabilities and the speed of this phone. I record videos from my motorcycle mount. Really enjoy the capabilities and the anti-shock. Takes great videos.
Value
5
Written by a customer while visiting Samsung US
Posted by: DublD
from Denver, CO
Expertise:Intermediate
Verified Purchase:Yes
This is the VERY BEST phone I have ever owned! It's a powerful tool with amazing AI, an incomparably functional stylus that is unique to Samsung, the BEST camera on the market, and a crystal clear screen. The apps and browsers are fast, the sound is greatly improved, and even the Bluetooth is greatly improved from previous phones. My battery life is also better than any phone I've had previously.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Alid
from US
Expertise:Intermediate
Verified Purchase:Yes
It's much better than the S24 Ultra, but I miss a feature from Samsung: the ability to forward multiple messages at once to someone else or on WhatsApp. I use the phone to send many messages at the same time, but I can't, and this slows down my work. I hope you can fix this issue.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
a phone that could've been perfect
on August 20, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] i really wanted to love this phone.
& that's not to say it isn't a great phone, because it is. it could've been perfect though.
i have been always been a huge galaxy fan, especially since the s6 edge came out. awesome features, love the ai features especially when it comes to editing photos & such.
however, it seems like every year we get less & less. no charging brick, no headphone jack, no sd card slot (which why, even?), oh, & also, removing the spen features from before. i personally really enjoyed using some of those, & did so every day. admittedly tho, one of the major gripes i have, i can't even mention here, because of the rules. would absolutely love to address it tho. as not only did it actually feel personal, even tho technically, no it wasn't. but it does majorly affect whether or not I'll be upgrading to the next galaxy when moving forward. as i stated before however, this is a really nice phone, & yes i would recommend it. i really hope things keep getting better & better moving forward.
(also, bringing back some of the best features would be really nice).
here's to hoping when moving forward with newer models, we don't continue with the trend of getting less while paying more).
this has simply been as honest a review as possible, without being biased.
& that's not to say it isn't a great phone, because it is. it could've been perfect though.
i have been always been a huge galaxy fan, especially since the s6 edge came out. awesome features, love the ai features especially when it comes to editing photos & such.
however, it seems like every year we get less & less. no charging brick, no headphone jack, no sd card slot (which why, even?), oh, & also, removing the spen features from before. i personally really enjoyed using some of those, & did so every day. admittedly tho, one of the major gripes i have, i can't even mention here, because of the rules. would absolutely love to address it tho. as not only did it actually feel personal, even tho technically, no it wasn't. but it does majorly affect whether or not I'll be upgrading to the next galaxy when moving forward. as i stated before however, this is a really nice phone, & yes i would recommend it. i really hope things keep getting better & better moving forward.
(also, bringing back some of the best features would be really nice).
here's to hoping when moving forward with newer models, we don't continue with the trend of getting less while paying more).
this has simply been as honest a review as possible, without being biased.
Value
3
Response from Samsung USBy R&R Team, August 20, 2025
Hey Simplyacooluncle, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear you are overall pleased with the usage of your new phone, and we would love to help you with the features causing frustration and help you fully love your phone. We have provided a link to an article to help you with the redesigned features of the S Pen for your device. If you prefer wired headphone over Bluetooth options, you can still use your favorite wired headphones plugged in to your charging port with a USB-C to headphone jack adapter. The removal of the usage of the micro SD card is to help enhance the durability and water resistance of your device, however you can use cloud based storage expansion options if the storage of your device is insufficient for your needs. We have lastly shared links to the manual for your device and to the Samsung Support Team to assist you in fully exploring your device, and answering any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best of the best!
on August 20, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] The S25 ultra is one of the best phones that I've ever used. From the camera to the battery life, it's almost untouched. I'm coming from having multiple phones from different brands as well as being a long time Samsung user from the original Galaxy. It's amazing to see how far the company has come.
There are only two things that this phone needs, better cameras and better battery life. The camera's are great but I feel the hardware is outdated. All cameras need a refresher. Especially selfie camera. In this social media driven times, we need the best of the best to capture those one of a lifetime moments. I feel that Samsung is one of the best but with a refresher, they will be untouchable. Battery life is good, but it could be slightly better. A little optimization and tweaks would do the trick or a 6000 mah silicone carbon battery would work too.
Galaxy AI is a beast! I've tried AI on other phones and they don't cut it at all. The noise cancelling alone that we're able to do while editing videos is amazing. I use this feature constantly. As well as circle to search and using circle to search for translation. It's amazing and saves so much time. On other phones, you have to screenshot then copy the text, put it into an app, then translate. Samsung makes everything so much easier with the press of a button.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Just keeping up
on August 20, 2025
Posted by: ETC1990
Just didn't know I had some reward, just points until now.Now, thank you guys for helping me
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on August 20, 2025
Posted by: ericzh
[This review was collected as part of a promotion.] Super smooth system, great screen quality, gets bright enough for good HDR representation, camera is good enough, not amaizng, galaxy AI is fun to use for editing photos, overall a great phone.
Value
4
Written by a customer while visiting Samsung US