Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(14,464 Reviews)
Rating breakdown 14,464 reviews
5 Stars
12,482
4 Stars
1,564
3 Stars
257
2 Stars
82
1 Star
79
82%of customers recommend this product.
(
476 out of
577)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4
needs bluetooth s pen
on March 29, 2025
Posted by: dustan
[This review was collected as part of a promotion.] only complaint is no bluetooth s pen. please fix......
Value
4
Response from Samsung USBy R&R Team, April 1, 2025
Hi there Dustan, we appreciate you taking time out of your busy day to share your thoughts about your new Samsung Galaxy S25 Ultra with us. We are pleased to hear you are happy with the overall usage and features of your new phone. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also shared a link to the full device manual to assist you with the voice commands and hand gestures you also have available to use with your phone. We have lastly, provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
The best 2025 smartphone
on March 29, 2025
Posted by: Papyson
[This review was collected as part of a promotion.] When I first got it, I felt like it was huge. Then I said let's give it a try. That's when i realized that if I had to buy a second smartphone I would buy it again just a different color. Smooth, fast , great IA Features. This year Samsung has upgraded smartphone challenge to another level. The competition will have to really come with something new. Not changing camera position or bring back old features. Let's wait until October to see
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The new Samsung S 25 Ultra makes me happy
on March 30, 2025
Posted by: KlaszyK
[This review was collected as part of a promotion.] I love the seamless action across devices, everything just syncs up!
I love the options and updated look and feel. The processor is quick. The camera takes very clear pics and video with great sound! I can even erase interfering audio. I use it for work to run my businesses. During my down time I use it for routines and reminding me to engage in self care activities. Glad I made the purchase!
I love the options and updated look and feel. The processor is quick. The camera takes very clear pics and video with great sound! I can even erase interfering audio. I use it for work to run my businesses. During my down time I use it for routines and reminding me to engage in self care activities. Glad I made the purchase!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is perfect
on March 30, 2025
Posted by: Jjesse
[This review was collected as part of a promotion.] Gaming talking texting I do everything on this phone even school work this phone is perfect the graphics are beautiful the pitcher's are always bright and on point this phone is perfect for anyone and it's safety features keep me protected. I even watch movies on it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Product is good but not upto expectations
on March 31, 2025
Posted by: Bob2Ma
[This review was collected as part of a promotion.] Observed Mobile screen stuck multiple times.. instagram app is not a good compatible on tbis phone. Sometimes could load or not showing options what was there. Screen stuck. And lot of other things a well.
Value
3
Response from Samsung USBy R&R Team, March 31, 2025
Hi there Bob2MA, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be to have your usage of your device interrupted, and we would love nothing more than to help you resolve this frustration and have the best possible experience with your device. We have provided links to a few resources to help you with the apps that are not operating as expected and the freezing. We have also provided a link to the Samsung Support Team if these experiences continue or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing innovation of a phone
on April 5, 2025
Posted by: Omiiii
[This review was collected as part of a promotion.] Been a samsung fan since my galaxy s3. This phone has really evolved since then. Amazing features that it provides & I can tell there's more to come. Keep up the great work samsung 👏.
Value
5
Response from Samsung USBy R&R Team, May 22, 2025
Hey Omiiii, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are so amazed with the enhanced features and capabilities of your phone. We have provided a link to the full device manual to help you fully discover the features of your phone, including Galaxy AI. We have also provided a link to the Samsung Support Team to offer assistance if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Great and seamless
on April 7, 2025
Posted by: KalKat
[This review was collected as part of a promotion.] The camera, set up and new AI features are amazing! Definitely the best galaxy to date. The Now Brief and audio eraser are incredible features.
Value
4
Response from Samsung USBy R&R Team, April 8, 2025
Hi there KalKat, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love that you are so pleased with the enhanced camera features, Galaxy AI features, and additional usages of your new phone. Please, don't hesitate to reach out to us again any time in the future with questions or if you would like to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4
Good phone
on April 7, 2025
Posted by: Ayleen
from Austin
Expertise:Expert
This phone is awesome but the battery is insufficient for a daily use
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, April 8, 2025
Hi there Ayleen, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear you are pleased with the features and usage of your new phone. We would love to help you maximize the battery life of your device, and experience the all day usage you desire. We have provided links to a few troubleshooting guides to help you with this experience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US