Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(14,465 Reviews)
Rating breakdown 14,465 reviews
5 Stars
12,482
4 Stars
1,564
3 Stars
257
2 Stars
82
1 Star
80
82%of customers recommend this product.
(
476 out of
577)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Great phone
on March 4, 2025
Posted by: Birlink50
[This review was collected as part of a promotion.] The phone is great, I love it
What i really want in this phone is a way to use Gemini in an easier way
What i really want in this phone is a way to use Gemini in an easier way
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Fine, not ULTRA
on March 4, 2025
Posted by: Badcritic
[This review was collected as part of a promotion.] The s25 Ultra i would have to say it feels like a half set up from last year's model. It is beautiful but the reason I joined samsung (it's experimentation. And not taking itself to seriously) is gone. The Ultra does not have everything possible packed i to one phone like it used to. Honestly I would say the Note 9 was the best example of a phone that did it all. This year:
No Bluetooth S pen
No silicon carbide battery
No fast charger in the box
No Bluetooth S pen
No silicon carbide battery
No fast charger in the box
The phone is amazing and it does everything right but it does not hold up to the Ultra title it has been given in my eyes. I have found myself considering other brands that are more experimental with their phones on occasion
Value
3
Response from Samsung USBy R&R Team, March 6, 2025
Hey there Badcritic, thank you for taking time out of your day to share your experience of your new Samsung Galaxy S25 Ultra with us. We understand how valuable your phone is to you every day, and wanting to feel that you are getting the best possible usage every day. We have provided a link to an article to help you with the redesigned S Pen capabilties. We have also shared a link to the full device manual that will help you discover additional features like hand gestures and voice controls that can enhance your overall usage every day. We have lastly, shared a link to the Samsung Support Team to offer one on one assistance if you ever have questions about any of your Samsung products. We appreciate you being a loyal Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Ai with cool features
on March 6, 2025
Posted by: Deepu7
[This review was collected as part of a promotion.] I cannot use ai l Iike Jarvis with most powerful processors, it helps me analyze my daily task, with this my samsung watch helping me to keep my health track
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding phone
on March 7, 2025
Posted by: Fastride7
[This review was collected as part of a promotion.] Going from a s20 phone to a s25 ultra is amazing by far
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I’m using Galaxy phones about 10 years ago I haapp
on March 10, 2025
Posted by: NajibullahKhalilzoi
[This review was collected as part of a promotion.] I’m using Samsung galaxy’s for more than 10 years it has very good options and it’s very easy to use
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Phone calling has issues!!
on March 10, 2025
Posted by: Not2Happy
[This review was collected as part of a promotion.] The phone itself is great, but the phone feature is horrible. No matter if a make a call or a call comes in, it's like a reverberation, cut-out, or echo sound. Checked with my phone provider and nothing seems to be a problem on that end. Will contact Samsung directly.
Value
3
Response from Samsung USBy R&R Team, March 11, 2025
Hi there Not2Happy, thank you for sharing your experience with your Samsung Galaxy S25 Ultra. We completely understand that your phone calls are important to you every day. We have provided a link to the Samsung Support Team for your convenience. You can work with our team of experts directly through chat to help determine where this occurance may be stemming from and work towards a resolution with you. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the money
on March 10, 2025
Posted by: YoursTrully
[This review was collected as part of a promotion.] Save you money and spend them on something way more usefull.
Value
1
Response from Samsung USBy R&R Team, March 11, 2025
Hi there YoursTrully, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how valuable your phone is to you every day, and wanting to feel that you are choosing a device that enhances your life, and helps you streamline daily processes. Without knowing what experiences you are having with your device, we have provided links to the full device manual and the Samsung Support Team to align the settings to your preferences and answer questions you may have. We also have great tutorial videos and an interactive simulator available online to help you maximize your experience and fall in love with your phone. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
S pen functionality gone
on March 11, 2025
Posted by: Samsungdude
[This review was collected as part of a promotion.] This phone is just as good as its predecesor except that the s pen functionality to use as a remote to take pictures is gone. It was one of my favorite features.
Value
3
Response from Samsung USBy R&R Team, March 11, 2025
Hey there Samsungdude, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased tohear that you are overall happy with the features of your new device. We would love to help you with hands free camera controls, and have provided a link to the full device manual. In this you will find the voice controls and hand gestures you can use with the camera on your phone. We have also provided a link to the Samsung Support Team if you have any questions about your new phone or any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US