Best Buy - Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray

Average customer rating

4.8

(7,156 Reviews)

Rating breakdown 7,156 reviews

5 Stars

6,120

4 Stars

845

3 Stars

113

2 Stars

1 Star

78%of customers recommend this product.

(

143 out of 184

)

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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray

Customer Rating

Loving the S25

on April 1, 2025

Posted by: Banksy

[This review was collected as part of a promotion.] There's a ton of features this logins had that just now my mind.
Audio recording and editing, ivory editing, and Ai are just a few.

The battery has been great as well. I don't find it needs to charge as frequently, in general.

Value

Written by a customer while visiting Samsung US

Customer Rating

Service drops everywhere

on April 3, 2025

Posted by: Gristok

from Indiana

Expertise:Intermediate

Phone drops service constantly with att plan. Never has my s23 ultra have this many issues. Dissapointing the pen wont take pictures. Too frustrated to list them all.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 3, 2025

Hey there Gristok, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is to have a device that is not consistently staying connected and causing frustration for a range of daily tasks. We have provided a link to a few troubleshooting guides to help you with the connection to your carrier. We have also provided a link to the Samsung Support Team if this experience with your device continues. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

GREAT...(est?).. PHONE?

on April 6, 2025

Posted by: Bolee369

[This review was collected as part of a promotion.] I have just gotten this phone. I have been so very excited about. The first thoughts and feelings are just as expected. Great job Samsung for not letting me down once again. SET UP IS SO EASY WITH SAMSUNG SWITCH? IF THERE ARE ANY OTHER phones that have this many USEFUL features I would like to see them.There's no app or feature I need thet it doesn't have.

Value

Response from Samsung USBy R&R Team, April 17, 2025

Hi there Bolee369, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We love hearing how much you are enjoying the inital ease of setup and data transfer with your device. We have provided a link to the full device manual to help you discover the full capabilities, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team if any questions come up along the way. We appreciate you being a Sasmsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

best device in the world anyone could ever have!

on April 10, 2025

Posted by: Sassyzservicez

from Portland Oregon

Expertise:Expert

I got this phone literally about 1 week ago, and it's amazing, truly amazing. There's so so much you can do with this phone. It's like having a computer in your hand at your fingertips at all times as well as any other device you've ever needed before. It's the most amazing device I've ever ever experienced and hands down the best phone I've ever had. Ever I give this 5 stars over and over again!! Thank you Samsung Galaxy S25 Ultra 256gig I love u sooo much !!

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 16, 2025

Hi Sassyzservicez, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you are finding this phone to be so truly amazing every day for a range of tasks. We love that you are finding such a range of uses and that it feels like a computer you can carry in your pocket. Please, reach out to us again in the future if you have questions, or would like to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

Just Good

on April 12, 2025

Posted by: jos2929

from New York

Expertise:Expert

I've been having some issues with the phone, sometimes it just freezes and restarts by itself also some occasional stutters.
Also the phone has an annoying rattling noise coming from the SPen every time the phone vibrates which is unacceptable for what the device costs.
Definitely not worth the update if you have an S24 Ultra.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 14, 2025

Hey Jos2929, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how valuable your phone is to you every day, and we are always happy to help our customers resolve any frustrations they are experiencing with their device. We have provided a linkt o an article to help you with the freezing you mention experiencing with your device. We have also shared a link to the Samsung Support Team to offer assistance with the security of the S Pen, and the freezing, if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US

Customer Rating

It is so great to see the fechers

on April 26, 2025

Posted by: Zeus

from Missouri

Expertise:Beginner

I just got this phone and I would love to have a upgrade and do school on it trying to get ged

I would recommend this to a friend!

Features

Performance

Design

Value

Written by a customer while visiting Samsung US

Customer Rating

Kind of bamboozled...

on February 7, 2025

Posted by: Anonymous

[This review was collected as part of a promotion.] I wanted this phone to be my new phone after like 8 years with a note9. I grabbed it got home, loved it. Then I later found out you guys discontinued expansive space. Highly disappointed! Now I'm stuck with the smallest amount of space because I thought I could buy a 1tb card and add it later when I could afford. You guys messed up but time.

Value

Response from Samsung USBy R&R Team, February 10, 2025

Hey there JesscJames, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable specific features of your device are to you, and wanting to have the expanded storage can be vital to keeping all of your photos, videos, and other data on your device. If you are needing additional space, we have digital cloud based options available to expand the storage of your device. We have provided a link to the Samsung Support Team if you have questions about this feature, or would like assistance with set up and usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

Flagship with a downgrade?

on February 10, 2025

Posted by: Shraf2k

[This review was collected as part of a promotion.] Love all the usual features in the ecosystem but the lack of Bluetooth in the spen and no magnet for accessories? Then they downgrade the glass scratch resistance? C'mon man. If I could have gotten the same trade deal for the set ultra I would have gotten that instead.

Value

Response from Samsung USBy R&R Team, February 11, 2025

Hi there Shraf2k, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear how pleased you are with the updates to the ecosystem and accessories of your new phone. We understand how important the durability of your device is to you every day. If you are concerned about the display of your device, we do have screen protectors available to provide that peace of mind with your device. We have provided a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US

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