Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(14,467 Reviews)
Rating breakdown 14,467 reviews
5 Stars
12,484
4 Stars
1,564
3 Stars
257
2 Stars
82
1 Star
80
83%of customers recommend this product.
(
477 out of
578)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
1
Titanium grade 5
on February 21, 2025
Posted by: Disappointed Customer
from WA
Expertise:Beginner
This is just about titanium grade 5 frame in official samsung case. The bottom frame got dented from falling on the concrete floor. It was in offcial samsung case that somehow the bottome of the case has wide open area. The bottome corner of the phone also got dented even inside the case.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, February 24, 2025
Hey there, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable your device is to you, and wanting to feel confident in the durability of your device. We have provided links to Customer Care+ team, Samsung Support Team, and your warranty information for clarification, if you are seeking assistance with a repair. We appreciate you being a Samsung customer. -Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung has outdone itself
on February 26, 2025
Posted by: Jake1826
[This review was collected as part of a promotion.] This phone leaves all others in the dust. It's new AI experience, out of this world, the now bar, WHAT!!! Genius. Forget cameras, texting, calls, this phone has it all and then some. Great work people, keep up the incredible focus on cell phone domination.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on February 28, 2025
Posted by: Samsung1
[This review was collected as part of a promotion.] Perfect for work.
Perfect for work.
Perfect for work.
Perfect for work.
Perfect for work.
Perfect for work.
Perfect for work.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever .
on March 1, 2025
Posted by: Archyvip
[This review was collected as part of a promotion.] Audio eraser is an amazing tool for your editing videos. And the camera is amazing. Very happy with the upgrade from S22 ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Performance
on March 8, 2025
Posted by: Heart4Galaxy
[This review was collected as part of a promotion.] This device has the best picture quality and camera all around! I've always been an ultra user but recently I tried the flip 6 it did not measure up to the ultra but it still had some good features. My ultra does a great job with arranging apps and battery Performance is phenomenal
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
When I buy a touch screen sometimes is not work
on March 11, 2025
Posted by: Ali1985
[This review was collected as part of a promotion.] I didn't get the 50-dollar discount Samsung shop app is trouble I ordered many times and canceled and ordered again problem same earbuds price showing 19 dollars something and they charged me 79 dollars cents when I bought a new phone 25ultra touch screen sometimes did not work and a few apps not work properly I contacted the assistant but the assistant could not help me with that issue and disconnected when need help with a conversation I tried again the next assistant did the same they are not helping me when need help a help every one poor experience this time helper don't care the customer service
Value
1
Response from Samsung USBy R&R Team, March 12, 2025
Hello Ali1985, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when you have a brand new device that is not operating as intended or expected. We have provided links to troubleshooting guides to help you with the display responsiveness and applications not functioning as expected. We have also shared a link to the Samsung Support Team if these experiences continues. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
30 days in & satisfied
on March 21, 2025
Posted by: Trike2017
[This review was collected as part of a promotion.] This phone is fast and powerful with nice features. My favorite is the camera which produces very clear pictures and super zooming. This is an upgrade from an s24+ and my second ultra. The titanium build is another confidence builder which gives more protection in the event of a drop. Samsung is my go-to maker for tablets and cell phones. I do recommend it to folks who currently do not have an Ultra.
The S Pen comes with the device and I have used it. I might add that the pen does not have Bluetooth capability. The phone is easy to handle if you have arthritic hands. The speakers are crisp, clear, and have plenty of volume which helps people with hearing impairment. So far, I'm satisfied!
The S Pen comes with the device and I have used it. I might add that the pen does not have Bluetooth capability. The phone is easy to handle if you have arthritic hands. The speakers are crisp, clear, and have plenty of volume which helps people with hearing impairment. So far, I'm satisfied!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
S pen without Bluetooth
on March 25, 2025
Posted by: Rickb
S pen with no Bluetooth was the biggest mistake ever
Response from Samsung USBy R&R Team, March 25, 2025
Hi there Rickb, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when the features you love fro previous devices have been redesigned. We would love to help you with these features, and have provided a few links to resources to assist you. We have provided links to an article to help you with the current S Pen features, and another to the full device manual that has the hand gestures and voice commands you can use with your device. We have lastly, provided a link to the Samsung Support Team to answer any questions or offer one on one assistance if desired. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US