Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(13,436 Reviews)
Rating breakdown 13,436 reviews
5 Stars
11,580
4 Stars
1,468
3 Stars
238
2 Stars
76
1 Star
74
81%of customers recommend this product.
(
416 out of
512)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
My Galaxy S25 Ultra with AI is fantastic.
on August 11, 2025
Posted by: Roro1804
[This review was collected as part of a promotion.] It's the best decision to have purchased my Galaxy S25 Ultra, and the best part is that with AI, it makes so many things easier for me, from being at work and having a question, to wanting to contact a family member, and many other things without having to stop doing my daily work. The shots of my photos and videos are spectacular, as if I were enjoying them live every time I see them again. It was definitely my best decision.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best so far
on August 11, 2025
Posted by: TopCat73
[This review was collected as part of a promotion.] Uce only ever owned Samsung & Samsung Galaxy products. Every time I update, it just keeps getting better.
Value
5
Written by a customer while visiting Samsung US
Posted by: Mariana
from Florida
Expertise:Intermediate
Verified Purchase:Yes
LOVING IT SOOO FAR! UPDATED FOR THE CAMERA! USE IT FOR CONCERTS.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features and amazing quality!
on August 11, 2025
Posted by: Tata123
[This review was collected as part of a promotion.] The Galaxy S25 Ultra packs serious power into a premium and stylish body. The display is stunning, photos and zoom shots look insanely good and it handles heavy multitasking without breaking a sweat. Battery life is strong, and the new AI tools make daily use smoother.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S 25 Ultra
on August 11, 2025
Posted by: jrw2001
[This review was collected as part of a promotion.] Good phone works well! Love it everything about it is amazing!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone with Great Features
on August 11, 2025
Posted by: Blackguard
[This review was collected as part of a promotion.] This is a really big step up from the S21 Ultra! I've only had it a few days and haven't used the Galaxy AI much yet but what I have experienced, I liked.
The flat screen is absolutely awesome. I hated the edges on the old S21 Ultra. The S25 Ultra screen is bright and vibrant. Very responsive to touch. I don't mind the larger screen since my hands are large enough to use it one handed for the most part.
The CPU speed is fantastic. Game graphics are smooth and free flowing. Apps just pop right up immediately.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Had better
on August 11, 2025
Posted by: Kligrapp
[This review was collected as part of a promotion.] To be honest connectivity sucks the mobile data constantly crashes files randomly delete themselves and it's constantly changing system settings not to mention the recent security update absolutely is trash
Value
3
Response from Samsung USBy R&R Team, August 12, 2025
Hey Kligrapp, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We understand how important your device is to you, and needing specific functionality with your device. We have provided links to resources to help you troubleshoot the connection of your device to your carrier. We have also provided a link to the Samsung Support Team to offer additional assistance with the changing settings, and any additional frustrations you are experiencing. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
It's not Samsungs best
on August 11, 2025
Posted by: PJTXokay
[This review was collected as part of a promotion.] I don't like it much. I wish I had kept my note. The phone has a great camera. It has a lot of glitches in speed, sensitivity and AI features activating on it's own. It also has trouble with Bluetooth. It's nice to look at and has all the features and more.
Value
3
Response from Samsung USBy R&R Team, August 12, 2025
Hi there PJTXokay, we appreciate you taking time out of your day to share your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not operating as intended or expected. We would love to help you resolve your frustrations, and have the best possible experience with your device. We have provided links to articles to help you with the Bluetooth connection, speed, and additional features of your device including Galaxy AI. We have also provided a link to the Samsung Support Team to offer additional assistance if your frustrations continue, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US