Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(14,468 Reviews)
Rating breakdown 14,468 reviews
5 Stars
12,485
4 Stars
1,564
3 Stars
257
2 Stars
82
1 Star
80
83%of customers recommend this product.
(
477 out of
578)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Muy futurista
on May 2, 2025
Posted by: Werva
Expertise:Intermediate
One of the best decisions a cell phone can have made that meets all the long-lasting expectations.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 6, 2025
Hi Werva, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to know you are having such a great user experience of your new phone and finding it keeping up with your throughout the day. We hope you have also had a chance to explore the features of Galaxy AI, and we have provided a link to the full device manual for your convenience. We have also provided a link to the Samsung Support Team if any questions come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Pencil is great working
on August 26, 2025
Posted by: S25Ultraforever
[This review was collected as part of a promotion.] The Galaxy S25 Ultra's pen is more sensitive and feels better than its predecessor, but it's a shame that it doesn't have Bluetooth functionality, so I miss out on the long-distance selfie feature that I often use when traveling.
I hope that the next S26 series will include Bluetooth functionality in the pencil.
Value
4
Response from Samsung USBy R&R Team, August 28, 2025
Hi there S25Ultraforever, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you have enjoyed the usage of your new device, and finding the S Pen to be easier to use with the display of your device. We have provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with the camera of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Gabby
from Chi
Verified Purchase:Yes
I can't screenshot! If using the volume buttons it's hard and most of the time only gets the volume up. Using the slide the screen it's like mission impossible.
Performance
5
Design
5
Response from Samsung USBy R&R Team, September 12, 2025
Hi there Gabby, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand that new devices can come with a bit of a learning curve including how to capture a screenshot perfectly on the first try. We have provided a link to the complete manual for your device that highlights the different ways this task can be accomplished. We have also provided a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great
on February 7, 2025
Posted by: Love it
I am happy with it i like all the great new stuff onit
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on February 7, 2025
Posted by: Budman
Just got the ultra and love it. It's fast easy to use
Written by a customer while visiting Samsung US
Customer Rating
5
the ease of ability to use it
on February 8, 2025
Posted by: 1234nk
[This review was collected as part of a promotion.] the layout of settings, dope down menu
is user friendly
is user friendly
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Back of phone is hot
on February 9, 2025
Posted by: Natalie
Expertise:Beginner
Beautiful phone. I am a samsung gal, s10edge ..s20fe...s23ultra...to the new 25ultra. Yall have a custom here but as soon as I got my phone I could feel how hot it gets by the camera. That worries me. Never have I felt yalls phones get so hot. Hopefully this phone is able to reach the great things they say.
I would recommend this to a friend!
Features
4
Performance
2
Design
3
Value
3
Response from Samsung USBy R&R Team, February 10, 2025
Hey Natalie, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding your new device to be beautiful. We have provided a link to a troubleshooting guide to help you with the temperature of your new device and have the best possible experience with your device. We have also shared a link to the Samsung Support Team if you have additional questions or this matter continues with the temperature of your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
An Amazing phone all the way around
on February 18, 2025
Posted by: Create
[This review was collected as part of a promotion.] I love pretty much everything about the phone I just want more lol like Bluetooth S Pen but the A.I is amazing just don't want to ever pay for it lol but the phone is Amazing I upgraded finally from S21 Ultra and so Happy I did
Value
5
Written by a customer while visiting Samsung US