Best Buy - Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray

Average customer rating

4.8

(14,499 Reviews)

Rating breakdown 14,499 reviews

5 Stars

12,510

4 Stars

1,570

3 Stars

257

2 Stars

1 Star

83%of customers recommend this product.

(

477 out of 578

)

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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray

Customer Rating

Text message customize notification

on February 21, 2025

Posted by: Ellie

I brought my Galaxy S25 Ultra a month ago and I have been trying to set a separate notification for my text messages. I have tried this step below - and these steps did not work. There is no option within the phones settings
Go to Settings
Tap Sounds and vibration
Tap Notification sound
Select a sound to preview and choose it
To customize the notification sound for a specific app, go to Apps, select the app, then tap Notifications
Select Notification categories
Select a category to customize
Select Alert, then tap Sound
Select a sound and press the back button to apply changes
I also tried the 3 dots within the individual text message that seems to work. Bur not able to set for all incoming text messages to have sperste notification sound.

Response from Samsung USBy R&R Team, February 24, 2025

Hi there Ellie, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important specific features of your device are to you every day. We have provided links to a few resources to assist you if the settings you are choosing are not then operating as expected. These include the full device manual and the Samsung Support Team. These experts can work with you one on one to align the settings to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US

Customer Rating

The Swiss army knife of phones!

on May 10, 2025

Posted by: MosEisley

from Atlanta

Expertise:Expert

I've had this phone for 2 months now. I traded my S24 Ultra for it. At first. I planned on returning the S25 ultra because it truly felt no different, when I upgrade i expect an upgrade. So I followed my gut and kept the S25. I gotta say. It's almost exactly as the reviewers on YouTube described. "Not anything dramatic but it feels like everything is refined " and that's exactly how it feels (speed, battery life, performance). Everything is just so well rounded.

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, May 14, 2025

Hi MosEisley, we appreciate your feedback on your Samsung Galaxy S25 Ultra. WE are ecstatic to hear that you are so pleased with the features and usage of your new phone. We love that you are finding it so refined and easy to use. Please, reach out to us again any time you have questions or are wanting to provide any additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US

Customer Rating

Good, but not ULTRA

on May 17, 2025

Posted by: Vish

Expertise:Expert

Everything's good except the bluetooth spen. HUGE DISSAPOINTMENT, I used that too often in s24 ultra

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, May 19, 2025

Hi there Vish, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the enhanced capabilities of your device. We understand how important specific features of your accessories are including the S Pen. We have provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. We have also shared a link to the full device manual that will highlight the hand gestures and voice commands you can also use with your camera. We have lastly, provided a link to the Samsung Support Team to offer additional assistance or answer any questions you may have. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

First Square Body Samsung, surprisingly a winner

on May 9, 2025

Posted by: amznrona

from Green Cove Springs, FL

Expertise:Expert

I have been a big fan of the Galaxy line since the Note 8. Many things have changed and almost always in a good way. I wasn't sure about the S25 Ultra with being the first more square model vs rounded edge but I gotta say it's GREAT. The feeling of it in the hand feels so much more natural. Look if you get an ultra you know you are going for performance and quality of the highest tier. The camera is amazing, the speed is "ultra" fast ;), the pen is more secure in the phone and feels natural to use and smooth. Overall I am glad I upraged to the S25 from my S22 ultra.

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, May 14, 2025

Hey Amznrona, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the upgrades to this device, and that you are finding it comfortable to hold as well as stylish. Please reach out to us again in the future any time you have questions or would like to provide additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US

Customer Rating

Lousy software

on May 2, 2025

Posted by: Sully

I don't want the newest update. 2 of my family members got it and it changed everything on their phones. I used to write software, so I know it isn't necessary.

Response from Samsung USBy R&R Team, May 6, 2025

Hi there Sully, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes to the software can cause distress as you have to readjust the usage of your device. Software updates are crucial not only for the changes made to the user interface, but also help ensure your device is safe and secure. We have provided a link to the Samsung Support Team if you would like to discuss this update further, or have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Don't buy

on February 7, 2025

Posted by: Gav080

from Florida

Honestly don't buy this phone . I upgraded from s 24 ultra. I think my older phone and this phone there is difference. Worst phone upgrade. If Samsung do the same next . This company will doomed

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, February 7, 2025

Hi there Gav080, thank you for taking time out of your day to share your thoughts about your new Samsung Galaxy S25 Ultra with us. Your feedback is invaluable to us as we continue to provide the best possible experience to our customers with their chosen device. We hope you are enjoying the lighter design that has been slimmed down, and the larger display size. We have provided a few links below to help you with the features of your new device including the changes to the S Pen functionality, camera, and full device manual. We have also provided a link to the Samsung Support Team to answer any questions you may have about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

Great smartphone (Coming from S21U)

on February 8, 2025

Posted by: ZeusEBG

from Washington

Expertise:Intermediate

Only have had it for a few days, but it runs smooth as butter, the UI is as customizable as ever. The camera is a nice bump as well. It's the same Ultra quality you expect, but now even faster and smoother. If I had an s24u I don't think I'd make the jump quite yet, but anything older, go for it, you can't go wrong.

I would recommend this to a friend!

Features

Performance

Design

Value

Written by a customer while visiting Samsung US

Customer Rating

Amazing product

on March 22, 2025

Posted by: TufTedTea

[This review was collected as part of a promotion.] Good,this product runs smoothly overall and it is worth it if you are willing to pay the price I think every one should have a good phone like this, this phone is good with slow movies or fast pace video games it is seamless actions across apps, also realy comfortable to hold plus a realy good built phone. Over-all this is a amazing product, the audio eraser is amazing

Value

Response from Samsung USBy R&R Team, March 25, 2025

Hey there TufTedTea, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with the features and usage of your new phone. We love that you are finding ways to use the features of Galaxy AI including audio erase. Please, don't hesitate to reach out to us again in the future at any time with questions, or to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

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