Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(13,836 Reviews)
Rating breakdown 13,836 reviews
5 Stars
11,937
4 Stars
1,501
3 Stars
244
2 Stars
80
1 Star
74
81%of customers recommend this product.
(
416 out of
512)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
I love this phone!
on August 8, 2025
Posted by: Shyguy
[This review was collected as part of a promotion.] Big screen, smooth, and fast. I love how you can talk to the AI and find a lot of stuff by asking it everything.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Large screen, long battery life, amazing camera
on August 8, 2025
Posted by: Nansgirls
[This review was collected as part of a promotion.] I am absolutely loving my new phone, it's the Galaxy S25 Ultra! 🤩 The camera is unbelievable, taking stunning photos in any lighting condition, and the battery life lasts all day long. 📸 But the best part is definitely the AI assistant; it's amazing how it learns my habits and preferences. It's like having a super-smart buddy always ready to help. 🤖 Honestly, I can't imagine going back to my old phone now. 📱 #GalaxyS25Ultra #AIphone #TechLover
Value
5
Written by a customer while visiting Samsung US
Posted by: Arman2
from Miami
Expertise:Intermediate
Verified Purchase:Yes
I really like my new phone, I got everything I was expecting
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
screen durability
on August 8, 2025
Posted by: GalaxyIove
[This review was collected as part of a promotion.] the Screen on the S25 ultra isn't durable at all. one drop of the phone, with a case on it and cracked in three places. The screen is completely shattered.
My phone is for daily use, Work, play, daily activities, etc. Battery holds up well. The charge port is inoperable almost immediately. I can only wireless charge the phone.
Functionality is amazing. I have no complaints.
Value
3
Response from Samsung USBy R&R Team, August 8, 2025
Hi there Galaxylove, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your new device is not meeting your expectations. We have provided a link below to the Samsung Support Team if you are interested in repair options to the display and charging port of your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Good but not great
on August 8, 2025
Posted by: eCande
[This review was collected as part of a promotion.] I really like my s25 Ultra. Just a few things that keep it from being great. Here's my short list:
1. Sound - not matter what I do I have a lot of trouble hearing the caller. Most often I have to put the call on speaker and even that isn't great.
2. Mic - it is a bit hard to hear call or music or streaming can be a struggle.
3. Pen - does not take pictures- that really sucks
4. And last, my cell has a hard time loading pages. Very often I have to shut down and restart my cell. In some cases, some pages do not load.
1. Sound - not matter what I do I have a lot of trouble hearing the caller. Most often I have to put the call on speaker and even that isn't great.
2. Mic - it is a bit hard to hear call or music or streaming can be a struggle.
3. Pen - does not take pictures- that really sucks
4. And last, my cell has a hard time loading pages. Very often I have to shut down and restart my cell. In some cases, some pages do not load.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
My new Galaxy 25 ultra smartphone
on August 8, 2025
Posted by: BlkShpOps
[This review was collected as part of a promotion.] I love the look and feel of the Galaxy 25 ultra. I'm still going through the customization of my 25 ultra, which is why I gave it 4 stars instead of 5 stars. I really like the flat screen as my Galaxy 23 ultra's was beveled and wasn't compatible with any screen protector I could find. I'm looking forward to learning how to use Galaxy AI and it seems easy using my Galaxy 25 ultra. I definitely recommend getting a Galaxy 25 ultra.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest phone ever
on August 8, 2025
Posted by: Oreo99msj
[This review was collected as part of a promotion.] This phone is sleek, defined and easy to use. Love the AI feature.
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Intermediate
Verified Purchase:Yes
The pen works great runs and it runs smooth on non-gamer games. There are no over heating issues.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US