Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(20,128 Reviews)
Rating breakdown 20,128 reviews
5 Stars
17,272
4 Stars
2,185
3 Stars
386
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,097 out of
1,271)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3
Lags and freezes
on June 28, 2025
Posted by: Esassy1214
[This review was collected as part of a promotion.] Lags and freezes. Not happy about no external SD card slot at all plus the lag is bad compared to previous models
Value
3
Response from Samsung USBy R&R Team, June 30, 2025
Hi there Esassy1214, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not meeting your expectations in functionality. We have provided links to a few troubleshooting guides below to assist you with the speed and freezing of your device you mention. We have also shared a link to the Samsung Support Team if you are finding the storage capacity of your device insufficient for your needs, and would like to explore expansion options. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Long Island, New York
Expertise:Expert
Verified Purchase:Yes
Its really a great phone a incremental improvement of the ultra phone. I've had a samsung ultra since the S20.
The ultra phones hold their value and give you a great trade in amount when upgrading
The ultra phones hold their value and give you a great trade in amount when upgrading
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade from the 24 ultra. Its very fast.
on June 28, 2025
Posted by: Getitwhileitsgood
[This review was collected as part of a promotion.] I love the Galaxy 25 ultra. Its fast, sleek, and just feels better in my hand compared to the 24. I was worried about the UI, but it's easy on the eyes and wasn't hard to adjust too during the upgrade. The Galaxy Ai feature is amazing. It may not be perfect but it's impressive for our time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing design. Does so much for me.
on June 29, 2025
Posted by: Carajiyo
[This review was collected as part of a promotion.] Is like having my own personal assistant 24/7. Keeps my day and schedules right on time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I'm so happy
on June 29, 2025
Posted by: Varnell
[This review was collected as part of a promotion.] I'm very comfortable with my Samsung S9 thanks you so much
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery doesn't last. Heats up quickly.
on June 29, 2025
Posted by: notkerrys
[This review was collected as part of a promotion.] So the screen jumps and then kind of looks like it's glitching almost and then it just freezes and you have to close the whole thing. This especially happens with the Amazon app running. It's very inconvenient. It sucks and the s pen flies out if you bump it on something, but it doesn't matter.It doesn't work anyway
Value
3
Response from Samsung USBy R&R Team, June 30, 2025
Hey Notkerrys, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how valuable your phone is to you every day, and wanting to have the intended experience with your device. We have provided links to resources to help you troubleshoot the temperature, battery life, and freezing you mention experiencing. We have also shared a link to the Samsung Support Team to offer assistance with the S Pen coming loose, and a link to an article to help you integrate the features of the redesigned S Pen in to your usage. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Device
on June 29, 2025
Posted by: Rosey69
[This review was collected as part of a promotion.] I love how you can access gemini right from side button the phone is very fast and everything works quickly and it keeps getting better the more you use it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super fast
on June 29, 2025
Posted by: Pokequeen
[This review was collected as part of a promotion.] From the start of setup to the end, super fast, everything transferred so easy and it was a wonderful, enjoying it. So far the internet has got a good speed, it's clean. It was easy to do the apps. I just gotta go in and put passwords. And the fingerprint setup was easier than my other Android. And I'm just loving everything so far.
Value
5
Written by a customer while visiting Samsung US