Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(20,078 Reviews)
Rating breakdown 20,078 reviews
5 Stars
17,237
4 Stars
2,181
3 Stars
384
2 Stars
124
1 Star
152
86%of customers recommend this product.
(
1,067 out of
1,239)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4
Amazing Device
on July 28, 2025
Posted by: LadyTesa
[This review was collected as part of a promotion.] There a ton of features that I havent even begin to explore since im in the older generation and fiddle a little slower. The cameras are amazing and capture different angles, color variations and speeds. I also like the motion picture feature so I can see the picture being taken.
I love the the themes and wallpapers and the freedom I have in choosing what I want to use and not having to pay for EVERYTHING when I want something new.
The editor is good but im not savvy enough to go into too much of that.
Talk to text is rough though it doesnt recognize half of what you say.
I love the the themes and wallpapers and the freedom I have in choosing what I want to use and not having to pay for EVERYTHING when I want something new.
The editor is good but im not savvy enough to go into too much of that.
Talk to text is rough though it doesnt recognize half of what you say.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on July 28, 2025
Posted by: thedrex
[This review was collected as part of a promotion.] Appreciate the lighter design. Works great, easy to use. Nice updates
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is truly worth the price
on July 28, 2025
Posted by: Justaguy
[This review was collected as part of a promotion.] This phone can do all you can imagine with AI. Love it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features!
on July 28, 2025
Posted by: Irwinwife
[This review was collected as part of a promotion.] This phone has everything, Ai intelligence, a rockin camera, lots of storage, amazingly fast processor.. and a pen! I'm in love!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice ai features
on July 28, 2025
Posted by: Starcattytech
[This review was collected as part of a promotion.] I love this device! Galaxy ai is top notch! I really enjoy using the s pen to turn drawings into art with galaxy ai!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has amazing features
on July 28, 2025
Posted by: Plaidflannelshirt
[This review was collected as part of a promotion.] Galaxy AI
This phone is the best phone I've ever had. I have the 1 TB model and it has the best camera I've ever used. Music and videos sound amazing from the phone ever without a headset. Amazing phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung Galaxy S25 Ultra – Almost Ultra, But Not !
on July 28, 2025
Posted by: Kamaalk
[This review was collected as part of a promotion.] The S25 Ultra shines with its stunning display, strong battery life, and 7 years of software support. But the camera—despite its 200MP hype—has issues: shaky ultra-wide lens, focus problems, and inconsistent skin tones. Some users even report camera rings falling off (!). AI features feel rushed, and the missing Bluetooth in the S Pen is a downgrade.
🔥 Great potential, but a few flaws keep it from being truly Ultra.
Value
3
Response from Samsung USBy R&R Team, August 5, 2025
Hello Kamaalk, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are happy with the display quality, battery life, and future updates of your new device. We have provided a link to a few articles to help you with the camera features and quality, as well as to an article to help you with the redesigned S Pen of your device. We have also provided a link to the complete manual for your device to help you with additional features including hand gestures and voice commands you can use with your device. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance with any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on July 28, 2025
Posted by: Easydevice
[This review was collected as part of a promotion.] Has AI features that is useful. It has the right amount of storage but need to be able to delete unused apps. Like the idea of Bixbys and being able to customize the way it is used and the features for the screen saver are great but not all are free Comes with pre-installed apps that are useful like notes and games. But would like the ability to uninstall apps. You can customize your phone the way you want.
Value
5
Written by a customer while visiting Samsung US