Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(15,018 Reviews)
Rating breakdown 15,018 reviews
5 Stars
12,952
4 Stars
1,628
3 Stars
272
2 Stars
84
1 Star
82
83%of customers recommend this product.
(
477 out of
578)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
2
Not worth the money
on May 27, 2025
Posted by: Lady fix it
S pen has no Bluetooth. It's slower. And I week in it did a scramble weird lines. I spoke to att. They did nothing. They want me to speak to samsung. They want me to MAIL them my phone. The S 25 is not worth it. I should have kept my old phone. Instead of improving features they went backwards.
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Lady fix it, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are always happy to assist our customers with any frustrations. For the S Pen of your device, we have provided a link to an article to help you integrate the redesigned features in to your usage. We have also shared a link to a troubleshooting guide to help you maximize the speed of your device. We lastly, provided a link to an article to help you with the display, and to the Samsung Support Team for additional assistance if these experiences continue. We appreciate you being a Samsung customer. -Elizabeth
Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Been the best experience ,"Galaxy AI". To Date,#1
on June 13, 2025
Posted by: Slamsung2025
[This review was collected as part of a promotion.] Samsung slaps .Loving the ease of functionality from one task to the next .From one app to the app . From text to call. To Galaxy AI slapping all posers to bottom of the bottom. Thats was ease. Hands down . My only winse, is the S pen and its comfortability. I have big hands amd its just not what it should be having such a tool at hand. 9 out of 10.
An S wand would be better. Harry knows a guy .
An S wand would be better. Harry knows a guy .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Stunning, Samsung's outdone itself again
on June 16, 2025
Posted by: AllSamsungAlltheTime
[This review was collected as part of a promotion.] Samsung had outdone itself again! The new flagship phone Galaxy S25 Ultra is by far the most ingenious phone yet. With Galaxy AI, the user can edit pictures like never before. Make professional videos and punctures in a breeze, add or subtract items from those videos or pictures in a flash, even add background music to those videos.
The size of the phone is perfect. Even if slightly too big, the user can enjoy one handed user. It's easy to turn on with a simple down swipe of the "home key".
The quality of the screen image is stunning. With beautiful colors and UHD the user can enjoy 4k and even 8k resolutions.
My only drawback for the phone is still Bixby. She's decades behind e the other assistants and with me loving Samsung products so much, I'd really like to see her improvement. Samsung should spend some more time into evolving her. It would be nice to not use Google but I have to. Even though I live gemini, I'd like to go all Samsung.
Still with that one drawback, I love this phone. I had the 21 ultra and loved it. The 22 ultra had some problems, I had the 23 it's and it was good. I skipped the 24 and happy I did because I feel like the kinks got worked out for this 25 ultra! I'm so happy to own it and absolutely love it.
The size of the phone is perfect. Even if slightly too big, the user can enjoy one handed user. It's easy to turn on with a simple down swipe of the "home key".
The quality of the screen image is stunning. With beautiful colors and UHD the user can enjoy 4k and even 8k resolutions.
My only drawback for the phone is still Bixby. She's decades behind e the other assistants and with me loving Samsung products so much, I'd really like to see her improvement. Samsung should spend some more time into evolving her. It would be nice to not use Google but I have to. Even though I live gemini, I'd like to go all Samsung.
Still with that one drawback, I love this phone. I had the 21 ultra and loved it. The 22 ultra had some problems, I had the 23 it's and it was good. I skipped the 24 and happy I did because I feel like the kinks got worked out for this 25 ultra! I'm so happy to own it and absolutely love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Truly Happy!
on June 21, 2025
Posted by: Tav72
Expertise:Expert
Best phones I ever owned! The photos are amazing. I went to Shein Fashion Show June 20, 2025 in California. Did I mention how beautiful the videos are from the show! I'm very pleased with the purchase of my s25U - 1Tb
The speaker are fantastic but sorry I can can't comment on the apps... that's not me!
But I am a S-pen user and I missed the actions from the pen during Fashion Show trying to take a family picture manually! Plus put back the Bluetooth function.
The speaker are fantastic but sorry I can can't comment on the apps... that's not me!
But I am a S-pen user and I missed the actions from the pen during Fashion Show trying to take a family picture manually! Plus put back the Bluetooth function.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Too many issues
on June 24, 2025
Posted by: FoldableFan
[This review was collected as part of a promotion.] I have a Galaxy S25 ultra which i've had for 3-4 months. I mainly used the phone for calls. Surfing the internet playing some games. To state the most obvious issues, the biometrics or terrible. I have to end up putting a pin to unlock more, then fingerprint or facial id. The touch screen is not that's sensitive unless you're walking then it's very sensitive. I have created notes, documents and other items, which miraculously comes up missing. AI comes up at the most inopportune times I've never request it never ask for it, it just pops up. Other items or issues, which are not terrible but are inconvenient.
Value
2
Response from Samsung USBy R&R Team, June 24, 2025
Hey there FoldableFan, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important it is to be able to unlock your device with ease. We have provided a link below to an article to help you with the fingerprint reader not recognizing input. We have also provided a link to the full device manual and the Samsung Support Team to offer assistance with the Galaxy AI pop ups you mention, and missing documents. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great form factor and usable Galaxy AI
on June 29, 2025
Posted by: Superpotatoguy8
[This review was collected as part of a promotion.] The Galaxy AI on this device is something special because it is actually usable! Circle to search is hands down life changing and so is the ability to quickly add things to my calendar. Also, I love the new flat screen. It makes using the S pen so much easier. I just wish qi2 magnets were built in so I didnt have to use a case.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S5 Ultra
on July 10, 2025
Posted by: Human44
[This review was collected as part of a promotion.] Compact with serious power. Not as large as previous "Ultra" models. Quick processing speed makes switching from games to apps or internet browsing, a breeze. Goes without saying, really great camera with awesome up to date features. Galaxy AI is super helpful. Communication and searches with Galaxy AI seamlessly provides information with the speech / audio clear and concise. Love my investment.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Consistently Amazing
on July 10, 2025
Posted by: BeachyQueen25
[This review was collected as part of a promotion.] I absolutely love this line of devices. I think I have had every model since the beginning. You never think it can get better and then they come out with Galaxy AI. I love the live translation feature and being able to circle and find things. I am always discovering something else this phone is capable of. The battery life is also incredible.
Value
5
Written by a customer while visiting Samsung US